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Tuesday, April 02, 2019
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eGain webinar April 19
Use-Cases and At-Scale Success Stories for AI in Customer and Employee Experience Transformation
Tuesday, April 9, 11 am PT / 2 pm ET 

If AI is a red-hot topic, AI and knowledge management for customer and employee experience transformation is white hot! However, while AI adoption has been rising, it has been deployed only by 16% of enterprises, according to Gartner. Barriers to adoption include identifying use cases, getting and sustaining funding, formulating a strategy, and lack of staff skills, per Gartner.

Want to know how to overcome these impediments and succeed with AI in 2019? You will learn about use cases with proven ROI, best practices, and at-scale success stories for experience transformation with AI.

  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
Quote of the Week
It is better to fail in originality than to succeed in imitation. — Herman Melville
  Breaking News

Adobe, Microsoft, and SAP announce new Open Data Initiative details

Industry partners join forces to connect data and gather insights fueled by AI and intelligent services 

At Adobe Summit, the customer experience conference, Adobe CEO Shantanu Narayen and Microsoft CEO Satya Nadella revealed additional details about the Open Data Initiative (ODI).

Announced last September, Adobe, Microsoft, and SAP...

Continue Here: http://www.kmworld.com/Articles/News/News/Adobe-Microsoft-and-SAP-announce-new-Open-Data-Initiative-details-130860.aspx

Return to Contents


Smarsh prevents data loss and improves regulatory compliance for Microsoft Teams

Enables customers to identify and manage sensitive information before it becomes problematic

Smarsh has introduced the latest version of Control for Microsoft Teams. The data-loss prevention (DLP) solution enables customers to enforce internal policies, and to block and delete content within Teams, strengthening compliance, risk...

Continue Here: http://www.kmworld.com/Articles/News/News/Smarsh-prevents-data-loss-and-improves-regulatory-compliance-for-Microsoft-Teams-130838.aspx

Return to Contents


ThoughtSpot joins forces with Alteryx to improve data access and insights

Helps business users to connect, transform, and model complex data, as well as find insights through search and AI

ThoughtSpot, a provider of search and AI-driven analytics, has formed a partnership with Alteryx, provider of an end-to-end analytics platform that supports data analysts and scientists, to simplify the data pipeline...

Continue Here: http://www.kmworld.com/Articles/News/News/ThoughtSpot-joins-forces-with-Alteryx-to-improve-data-access-and-insights-130759.aspx

Return to Contents


  Inside KMWorld

Design Thinking for Tech Selection, Part 2: Define (Video)

In Part 2 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with Phase 2: Design.

In his presentation at KMWorld 2018, Real Story Group's Jarrod Gingras discussed how to apply the five phases of design thinking—empathy, definition, ideation, prototyping, and testing in choosing the right technology...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Design-Thinking-for-Tech-Selection-Part-2-Define-(Video)-129752.aspx

Return to Contents


Cognitive computing: A diverse and fast-growing market

The applications for cognitive computing and AI are numerous and heterogeneous. Among the more mature applications are virtual sales assistants and chatbots, which are already in use on many websites.

The worldwide market for cognitive and AI systems reached $24 billion in 2018, according to IDC, which was an increase of more than 50% over 2017. The market is predicted...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Cognitive-computing-A-diverse-and-fast-growing-market-130351.aspx

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  KM In Practice

Pharmascience delivers life-saving drugs with real-time document management from OpenText

Solutions suite helps manufacturer manage complex and highly-regulated information management challenges

Pharmascience, a leading Canadian manufacturer of branded and generic pharmaceutical drugs, has deployed OpenText Content Suite to help manage its complex document management requirements. 

Pharmascience produces more than 2,000 products with sales...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Pharmascience-delivers-life-saving-drugs-with-real-time-document-management-from-OpenText-130864.aspx

Return to Contents


  ViewPoints

How e-discovery is getting smarter about how we communicate

Believe it or not, collecting the data is not the hardest part of e-discovery—it's figuring out where the data is in the first place

Not too long ago, we had only a handful of ways to communicate with each other over long distances. We could mail or fax a letter. We could make a telephone...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/How-e-discovery-is-getting-smarter-about-how-we-communicate-130354.aspx

Return to Contents


Four Tips for Evaluating Search Tools
The word "intelligent" is used so often in describing KM applications, it can be challenging to evaluate search tools to determine whether they are best for a particular set of needs.

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.
KMWorld Web Events
Coming July 30, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 27, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October issue ***
Best Practices Report on Text Analytics and Natural Language Processing

From email messages and word documents, to social media posts and log files, the size and variety of unstructured data stored by today’s organizations is immense and growing daily.

Gaining insights from all of this data is a must-have for any business interested in competing on analytics. Whether you’re optimizing semantic search, building a Chatbot, fighting fraud, offering real-time recommendations or conducting sentiment analysis, you need to be able to effectively analyze unstructured data. That is where natural language processing (NLP) and text analytics come into play.

Key focus areas will include:

• Artificial Intelligence • Data Mining • Data Visualization
• Deep Learning • Machine Learning • Semantic Search

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930

Adam Shepherd
ashepherd@dbta.com
908-795-3705 
 

Intelligent Search

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Manchester Grand Hyatt, San Diego, CA
Aug 12, 2019 - Aug 15, 2019
Walter E. Washington Convention Center, Washington, DC
Aug 20, 2019 - Aug 20, 2019
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Nov 04, 2019 - Nov 07, 2019
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Nov 04, 2019 - Nov 05, 2019
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Nov 05, 2019 - Nov 07, 2019

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