SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, March 26, 2019
BA Insight Modernizing Intranets with Intelligent Search

Podcast: Korn Ferry Discusses How Implementing Great Search Improved Collaboration

Bryan Ackermann, Senior VP and CIO at Korn Ferry, joined BA Insight’s Shared Insights podcast to discuss the steps they took to reduce the time their employees spend searching, finding and sharing information and increase the time available to collaborate. 

In this discussion, Bryan also shares his vision of providing all users with an intelligent, contextual search experience that provisions a collaborative environment that helps them work more efficiently not only with their clients, but also with each other.

Listen to the Podcast

  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
Quote of the Week
The real voyage of discovery consists not in seeking new landscapes but in having new eyes. — Marcel Proust
  Breaking News

Innovations propel Espressive Barista beyond conversational chatbots

Enables next-gen digital transformation of ESM to improve employee self-help

Espressive, a pioneer in AI for enterprise service management (ESM), has announced additions to its AI-based virtual support agent (VSA), Barista, which includes the new Barista Employee Language Cloud.

With the additions,...

Continue Here: http://www.kmworld.com/Articles/News/News/Innovations-propel-Espressive-Barista-beyond-conversational-chatbots-130592.aspx

Return to Contents


Expert System enhances knowledge graphs and NLP in latest update

Cogito 14.4 boosts AI capabilities

Expert System is making enhancements to Cogito, its Artificial Intelligence platform that understands textual information and automatically processes natural language, delivering key updates in the areas of knowledge graphs, machine learning,...

Continue Here: http://www.kmworld.com/Articles/News/News/Expert-System-enhances-knowledge-graphs-and-NLP-in-latest-update-130628.aspx

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Kofax boosts robotic processes with RPA 10.4

Kofax RPA 10.4 enables enterprises to scale automation programs

Kofax, a supplier of Intelligent Automation software, is updating Kofax Robotic Process Automation (RPA), with features that include Automatic Process Discovery and Robotic Lifecycle Management with Git (an open source version-control...

Continue Here: http://www.kmworld.com/Articles/News/News/Kofax-boosts-robotic-processes-with-RPA-10.4-130678.aspx

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  Inside KMWorld

ECM: Transition to content services continues

The content services platform serves as a hub to ingest, manage, and distribute information. AI is expected to be an increasingly standard part of content services.

Enterprise content management (ECM) has been changing its focus and has become a feature-rich, dynamic content services solution that addresses numerous business problems, ranging from contract lifecycle management to integrating heterogeneous...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/ECM-Transition-to-content-services-continues-130353.aspx

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Design Thinking for Tech Selection, Part 1: Empathize (Video)

In part 1 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with phase 1: Empathize.

In his presentation at KMWorld 2018, Real Story Group's Jarrod Gingras discussed how to apply the five phases of design thinking—empathy, definition, ideation, prototyping, and testing in choosing the right technology,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Design-Thinking-for-Tech-Selection-Part-1-Empathize-(Video)-129751.aspx

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  KM In Practice

ENGIE Ineo implements Stibo Systems MDM solution

By converging MDM, BIM, and machine learning, ENGIE Ineo is forming a modern information management infrastructure

Worldwide energy provider the ENGIE group has implemented a Stibo Systems master data management solution to help the company’s ENGIE Ineo subsidiary meet the new digital requirements of the construction industry.

ENGIE...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/ENGIE-Ineo-implements-Stibo-Systems-MDM-solution-130356.aspx

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  ViewPoints

Digital transformation: Starting the new year the right way

A critical objective for companies today is the need to plug the gap between their expectations for digital initiatives and the outcomes they want to achieve. So what can business leaders learn from 2018 to help them make more informed strategic decisions this year?

It is still early in 2019 and as we look ahead to the new year, we have the opportunity to reflect on past choices, decisions, and judgments that have passed and...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Digital-transformation-Starting-the-new-year-the-right-way-130449.aspx

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3 Departments with Untapped Data Opportunities: CX, HR, and Sales

Three departments in particular—customer service, human resources, and sales—are sitting on a goldmine of data. Now, it's time to show those departments the potential they've yet to harness, and to do so, they need to ask some questions.

Digital transformation started in IT, but its next great leap in the enterprise will be beyond the server room and into the myriad departments that make up every large business. We...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/3-Departments-with-Untapped-Data-Opportunities-CX-HR-and-Sales-129993.aspx

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Garbage In, Garbage Out: Priming Organizations for Success at the Dawn of Automation

The value you can extract from automation technologies is limited by the quality of upstream data captured as part of the document management process.

To read more of this Best Practices in Document Management White Paper article, Click Here.

KMWorld Web Events
Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July 2019***
Best Practices in Intelligent Search

Today, search is no longer just about keyword matching. The emergence of intelligent search is revolutionizing our ability to make smart decisions by mining massive amounts of unstructured content and delivering new insights previously unattainable. The next era of the information age is upon us now.

Key focus areas will include:

• Artificial Intelligence • Cognitive Computing • Machine Learning • Natural Language Processing

• Deep Content Analytics • Predictive Insights • Cloud Services

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Jun 17, 2019 - Jun 19, 2019
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Aug 20, 2019 - Aug 20, 2019

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