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Tuesday, March 12, 2019
BA Insight Modernizing Intranets with Intelligent Search

Podcast: Korn Ferry Discusses How Implementing Great Search Improved Collaboration

Bryan Ackermann, Senior VP and CIO at Korn Ferry, joined BA Insight’s Shared Insights podcast to discuss the steps they took to reduce the time their employees spend searching, finding and sharing information and increase the time available to collaborate. 

In this discussion, Bryan also shares his vision of providing all users with an intelligent, contextual search experience that provisions a collaborative environment that helps them work more efficiently not only with their clients, but also with each other.

Listen to the Podcast

  Table of Contents
Breaking News Inside KMWorld
  • KMWorld 100 Companies That Matter in Knowledge Management 2019
    Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both.
  • The power of people-first data design (Video)
    LucidWorks CMO Vivek Sriram discusses the challenges and benefits of using AI to moving from a data-centric approach to a human-centric approach with immersive, assistive experiences.
KM In Practice ViewPoints
Quote of the Week
Knowledge rests not upon truth alone, but upon error also. — Carl Jung
  Breaking News

NICE Robotic Automation expands partnership with ABBYY

Offers comprehensive end to end digitization of business processes

NICE has announced that its robotic process automation (RPA) platform now incorporates additional AI capabilities to rapidly streamline the processing of unstructured data contained in scanned documentation. As an expansion of...

Continue Here: http://www.kmworld.com/Articles/News/News/NICE-Robotic-Automation-expands-partnership-with-ABBYY-130299.aspx

Return to Contents


Deloitte, Kerry Logistics, and CargoSmart leverage blockchain to digitize global logistics

Distributed ledger technology speeds up approvals, provides updated and secure data for informed decisions

Deloitte, Kerry Logistics, and CargoSmart have successfully connected multiple distributed ledger technology (DLT) networks. The companies have created a platform to enhance efficiency for the shipping industry worldwide by digitizing document...

Continue Here: http://www.kmworld.com/Articles/News/News/Deloitte-Kerry-Logistics-and-CargoSmart-leverage-blockchain-to-digitize-global-logistics-130355.aspx

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CallMiner offers new solution for gaining enhanced customer experience insights

CX Solution Pack will offer enhanced customer experience insights from every voice conversation

CallMiner, a provider of a speech and customer engagement analytics platform, is launching a CX Solution Pack for enhanced customer experience insights both within and beyond the contact center.

The pack provides...

Continue Here: http://www.kmworld.com/Articles/News/News/CallMiner-offers-new-solution-for-gaining-enhanced-customer-experience-insights-130401.aspx

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  Inside KMWorld

KMWorld 100 Companies That Matter in Knowledge Management 2019

Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both.

Today, organizations are swimming in a sea of data. Where is it coming from? Data is flowing in from social media, IoT sensors, email, and video, call center interactions, internet browsing—you...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KMWorld-100-Companies-That-Matter-in-Knowledge-Management-2019-129903.aspx

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The power of people-first data design (Video)

LucidWorks CMO Vivek Sriram discusses the challenges and benefits of using AI to moving from a data-centric approach to a human-centric approach with immersive, assistive experiences.

Learn more at KMWorld 2019, coming to Washington, DC, Nov. 5-7.

Watch the complete video of this presentation, Accelerating Digital Business Clarity, in the KMWorld Conference 2018 Video...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/The-power-of-people-first-data-design-(Video)-129612.aspx

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  KM In Practice

NC Health Information Exchange gets makeover with SAS Analytics and InterSystems

Secure patient data-sharing supports better care decisions, population health analysis, and lower health care costs

The State of North Carolina has partnered with SAS and InterSystems to modernize the North Carolina Department of Information Technology’s NC HealthConnex, the state’s designated health information exchange. NC HealthConnex supports improved...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/NC-Health-Information-Exchange-gets-makeover-with-SAS-Analytics-and-InterSystems-130307.aspx

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  ViewPoints

Building smarter robots: A new era combines content intelligence and RPA

For RPA to progress beyond automating simple repetitive tasks with fixed rules, enterprises will need to turn their RPA robots into "smarter" robots that can process a wide variety of unstructured content

Robotic process automation (RPA) has gained significant momentum this year. Providers like UiPath, Blue Prism, and others continue to gain huge market shares and company valuation as organizations realize that RPA...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Building-smarter-robots-A-new-era-combines-content-intelligence-and-RPA-129994.aspx

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2019—The Year of Modernization

Enterprise content management (ECM) has been with us for almost 20 years now. In an ideal world, one could argue that this longevity has given us a deep understanding of how to manage content within an organization. The reality however is quite different.

To read more of this Best Practices in Enterprise Content Management White Paper article, Click Here.

KMWorld Web Events
Coming March 28, 2019
Harnessing Cognitive Computing & AI
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information and how it is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming April 09, 2019
Use-Cases and At-Scale Success Stories for AI in Customer and Employee Experience Transformation
Want to know how to overcome these impediments and succeed with AI in 2019? You will learn about use cases with proven ROI, best practices, and at-scale success stories for experience transformation with AI.

Coming April 16, 2019
Modernizing Your Information Governance Strategy
Controlling information access and distribution is one of the top challenges facing insights-driven organizations today and the sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications, and smart devices. The global nature of business further complicates matters. GDPR requires an ongoing effort from companies to stay compliant. And the amount of litigation in courtrooms continues to expand along with the need for better e-discovery.

Coming April 30, 2019
Optimizing Your Office 365
Office 365 and SharePoint Online have become "the 800 pound gorilla" in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. Join us to learn about the most popular capabilities, pitfalls to avoid, and insider tips to optimizing the Office 365 environment.

Coming May 14, 2019
Intelligent Search in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.

Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
Taking Your BI & Analytics to the Next Level
Today, more than ever, data analysis is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago. Top corporations, government agencies and educational institutions alike are not only investing in technologies to increase the amount of data at their disposal, but quickly deliver actionable insights.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in April 2019***
Best Practices in Knowledge Management for Customer Experience and Support

Customer Experience. We think one of the vast challenges for businesses seeking a competitive edge is how they treat their customers. And it is as much a "philosophy" as a business issue. So learning from the leaders in customer experience should be revealing and guiding. Are you a leader in this critical aspect of business ?

What will be the next "have-to" trend? Share your strategies and go-to-market approaches.

To educate our audience about the latest developments and emerging success factors, contact:
LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

Knowledge Management

Cognitive Computing

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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