SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, February 05, 2019

AIIM 2019 March 25-28

In 2019, every organization in the world is on, or should be on, a Digital Transformation journey. How effectively you navigate this journey relies on how adept your organization is at combatting the rising tide of information chaos. This requires new strategies and skills that extend beyond traditional ECM. We call this modern approach Intelligent Information Management.

Join us at The AIIM Conference 2019 and develop the skills you need now and will need tomorrow.

  Table of Contents
Breaking News David Weinberger
  • Perspective on knowledge: Without a doubt
    Given that the future is deeply uncertain, from the tiniest of decisions to the largest, we should love carefully calculated probabilities, for they are the way we deal with a world that has no interest in conforming to our projections or desires. They let us rationally prepare for things not going our way. Any strategist or planner worth her salt is getting as good a read as she can on the nature and magnitude of what she cannot predict.
Inside KMWorld KM In Practice
Quote of the Week
Reality is merely an illusion, albeit a very persistent one.  — Albert Einstein
  Breaking News

Alphabet’s growth equity investment fund invests in Collibra

Data governance and data catalog software vendor surpasses $1 billion valuation 

Collibra, a provider of enterprise data governance and catalog software, has added $100 million in series E funding at a post-money valuation of more than $1 billion, bringing the company’s total...

Continue Here: http://www.kmworld.com/Articles/News/News/Alphabets-growth-equity-investment-fund-invests-in-Collibra-129621.aspx

Return to Contents


SAP acquires Qualtrics

Will enable customers to manage supply chains, networks, employees, and core processes better

SAP has completed its previously announced acquisition of Qualtrics International, allowing SAP to offer businesses the means to deliver exceptional customer, employee, product, and brand experiences.

The combination accelerates the new XM...

Continue Here: http://www.kmworld.com/Articles/News/News/SAP-acquires-Qualtrics-129603.aspx

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Nuxeo enhances content services platform

LTS 2019 extends Nuxeo's focus on helping enterprises transform their businesses with content and data

Nuxeo, a cloud-native content services platform, has announced the release of LTS 2019. With enhancements in areas such as AI, integration with leading productivity and creative applications, and extended content connectivity...

Continue Here: http://www.kmworld.com/Articles/News/News/Nuxeo-enhances-content-services-platform-129615.aspx

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  David Weinberger

Perspective on knowledge: Without a doubt

Given that the future is deeply uncertain, from the tiniest of decisions to the largest, we should love carefully calculated probabilities, for they are the way we deal with a world that has no interest in conforming to our projections or desires. They let us rationally prepare for things not going our way. Any strategist or planner worth her salt is getting as good a read as she can on the nature and magnitude of what she cannot predict.

Tomorrow there’s a 25% chance of rain.

The latest poll shows Smith at 52% and Jones at 48%, with a 3.6 point margin of error.

Why is it that when it comes to...

Continue Here: http://www.kmworld.com/Articles/Column/David-Weinberger/Perspective-on-knowledge-Without-a-doubt-129159.aspx

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  Inside KMWorld

What's the Best Way to Interact With Smart Appliances (Video)

Serious Insights founder and principal Analyst Daniel W. Rasmus discusses natural-language processing and smart appliances in this clip from his presentation at KMWorld 2018.

Learn more at KMWorld 2019, coming to Washington, DC, Nov. 5-7.

Watch the complete video of this presentation, “Rethinking KM for an Age of AI and IoT" in the KMWorld...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Whats-the-Best-Way-to-Interact-With-Smart-Appliances-(Video)-129531.aspx

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  KM In Practice

Sterling Energy improves communications and CX with DocStar ECM

With DocStar ECM, Sterling Energy's invoice approval process has been reduced from a full day to 1 hour

Headquartered in Denver, CO, Sterling Energy Company provides natural gas gathering, processing, infrastructure, and related services to oil and gas production companies throughout the Denver-Julesburg Basin. Since 2011, this has included...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Sterling-Energy-improves-communications-and-CX-with-DocStar-ECM-129537.aspx

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Contextual Knowledge: Your Key to Building Effective Knowledge Tools

Contextual knowledge can make the difference between delivering weak, generalized results and clear, targeted information. Well-maintained contextual knowledge can improve the speed, accuracy, and overall confidence in the knowledge base.

To read more of this Best Practices in Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming April 30, 2019
Optimizing Your Office 365
Office 365 and SharePoint Online have become "the 800 pound gorilla" in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. Join us to learn about the most popular capabilities, pitfalls to avoid, and insider tips to optimizing the Office 365 environment.

Coming May 14, 2019
Intelligent Search in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.

Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July 2019***
Best Practices in Intelligent Search

Today, search is no longer just about keyword matching. The emergence of intelligent search is revolutionizing our ability to make smart decisions by mining massive amounts of unstructured content and delivering new insights previously unattainable. The next era of the information age is upon us now.

Key focus areas will include:

• Artificial Intelligence • Cognitive Computing • Machine Learning • Natural Language Processing

• Deep Content Analytics • Predictive Insights • Cloud Services

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

Knowledge Management

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Renaissance, Washington, DC
Apr 29, 2019 - Apr 30, 2019
The Chicago Marriott Downtown Magnificent Mile, Chicago, IL
May 19, 2019 - May 22, 2019
Marriott Marquis Washington, DC
Jun 17, 2019 - Jun 19, 2019
Walter E. Washington Convention Center, Washington, DC
Aug 20, 2019 - Aug 20, 2019

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