SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, November 06, 2018

Webinar Derive Knowledge Insights with Cognitive Computing

Deriving Knowledge Insights with Cognitive Computing
Tuesday, November 27 | 11 am PT / 2 pm ET

Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.
 
  Table of Contents
Breaking News Inside KMWorld
  • Behind the scenes in search
    New solutions are emerging that help connect searchers with content, but established principles also need to be followed. "In the past, users might go to a company's home page and look for information, but now, they are asking questions like what time a store in a particular location is open," noted Erin Jaeger, director of product marketing at Yext. Ideally, onsite search should be integrated with enterprise systems that also help pro­vide as complete a picture of the user as possible.
KM In Practice
Quote of the Week
The real voyage of discovery consists not in seeking new landscapes but in having new eyes. — Marcel Proust
  Breaking News

RedPoint Global Enhances Data Marketing Capabilities in Latest Update

The RedPoint Customer Engagement Hub allows organizations to better recognize customers through enhanced capabilities

RedPoint Global, a provider of a customer data platform and customer engagement technology, is launching the next generation of the RedPoint Customer Engagement Hub, providing a single point of control over...

Continue Here: http://www.kmworld.com/Articles/News/News/RedPoint-Global-Enhances-Data-Marketing-Capabilities-in-Latest-Update-128181.aspx

Return to Contents


OpenText Makes Customer Service in the Cloud Easier

The integration of Qfiniti with Amazon Connect signals a new standard in cloud-based customer support and workforce optimization

OpenText, a provider of enterprise information management (EIM), is releasing OpenText Qfiniti for Amazon Connect, a self-service, cloud-based contact center solution.

The platform enables any business to deliver better customer service at...

Continue Here: http://www.kmworld.com/Articles/News/News/OpenText-Makes-Customer-Service-in-the-Cloud-Easier-128173.aspx

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Preservica and Enwoven Partner to Unlock the Power of Company and Brand Stories

Helps create narratives that draw on authentic corporate and brand heritage

Preservica, a provider of active digital preservation software, and Enwoven, a provider of solutions to help industries capture their stories and share knowledge, have announced a partnership to enable companies to...

Continue Here: http://www.kmworld.com/Articles/News/News/Preservica-and-Enwoven-Partner-to-Unlock-the-Power-of-Company-and-Brand-Stories-128148.aspx

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  Inside KMWorld

Behind the scenes in search

New solutions are emerging that help connect searchers with content, but established principles also need to be followed. "In the past, users might go to a company's home page and look for information, but now, they are asking questions like what time a store in a particular location is open," noted Erin Jaeger, director of product marketing at Yext. Ideally, onsite search should be integrated with enterprise systems that also help pro­vide as complete a picture of the user as possible.

The importance of structuring information to make it findable is overlooked with surprising frequency, whether the information is online or within an enterprise. Organizations struggle to set aside the time and...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Behind-the-scenes-in-search-128194.aspx

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  KM In Practice

Shell drives industry transformation and innovation with Microsoft

Collaboration with Microsoft gives Shell a solid digital platform

Shell Global Solutions is broadening its work with Microsoft Corp. to help accelerate industry transformation and innovation. Through this collaboration, Shell will increase efficiencies across the company from drilling and extraction...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Shell-drives-industry-transformation-and-innovation-with-Microsoft-128332.aspx

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Using Systems of Process as a Pathway to IT Modernization

To truly go digital, organizations must make their data intelligent—so that it is working for them, from acquisition throughout the entire document lifecycle.

To read more of this Best Practices in Document Management White Paper article, Click Here.

KMWorld Web Events
Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July 2019***
Best Practices in Intelligent Search

Today, search is no longer just about keyword matching. The emergence of intelligent search is revolutionizing our ability to make smart decisions by mining massive amounts of unstructured content and delivering new insights previously unattainable. The next era of the information age is upon us now.

Key focus areas will include:

• Artificial Intelligence • Cognitive Computing • Machine Learning • Natural Language Processing

• Deep Content Analytics • Predictive Insights • Cloud Services

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Jun 17, 2019 - Jun 19, 2019
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