SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, October 30, 2018

Office365 Symposium Nov 7-8 Washington, DC 

EVALUATING AND OPTIMIZING YOUR OFFICE 365 ENVIRONMENT

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but KM and workplace leaders typically struggle to gain full value from the platform.

Come to the Office 365 Symposium to obtain unbiased reviews of the full breadth of Office 365. What is the platform good at? Where does it lag? Where and how do you need to supplement native services? How can you optimize your environment?

Join us for fast-paced, informative, and practical sessions led by industry experts and experienced customers. Come away with valuable lessons on key topics like optimizing information architecture, improving user experience, strategic change management, KM in the cloud, social-collaboration, and more.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The real voyage of discovery consists not in seeking new landscapes but in having new eyes. — Marcel Proust
  Breaking News

Oracle Puts Data First to Eliminate Customer Blind Spots

Oracle CX Unity enables view into customer interactions across channels and applications

At Oracle OpenWorld in San Francisco, Oracle announced CX Unity, a unique approach to managing customer data that enables organizations to deliver an experience that is timely, relevant, and consistent across...

Continue Here: http://www.kmworld.com/Articles/News/News/Oracle-Puts-Data-First-to-Eliminate-Customer-Blind-Spots-128112.aspx

Return to Contents


Converseon.AI Launches Library of Pre-Built AI-Powered Language Models

Accelerates the adoption, value, and use of social listening data

Converseon, an AI-powered text analytics technology and consulting firm, has announced the release of a library of prebuilt machine learning models designed to drive enhanced value and use of social listening...

Continue Here: http://www.kmworld.com/Articles/News/News/Converseon.AI-Launches-Library-of-Pre-Built-AI-Powered-Language-Models-128113.aspx

Return to Contents


CallMiner Updates Real-Time Speech Analytics Platform

Enhances scalability, speed to insight, and integration with existing agent desktops and workflows

CallMiner, a platform provider of speech and customer engagement analytics, has updated its real-time speech analytics module, Eureka Alert. Eureka Alert combines AI-driven automated transcription, redaction, and alerting to provide real-time direction to contact...

Continue Here: http://www.kmworld.com/Articles/News/News/CallMiner-Updates-Real-Time-Speech-Analytics-Platform-128170.aspx

Return to Contents


  Inside KMWorld

Preparing for California’s New Data Privacy Act: Q&A with ASG’s Rob Perry

California recently passed the California Consumer Privacy Act of 2018, a new privacy law that will give individuals more control over the information that businesses collect about them and impose new penalties on companies that fail to comply.

Following closely on the heels of the General Data Protection Regu­lation (GDPR) in the Euro­pean Union, state legislators in California recently passed the California Consumer Privacy Act of 2018. Also known...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Preparing-for-Californias-New-Data-Privacy-Act-QandA-with-ASGs-Rob-Perry-128093.aspx

Return to Contents


  KM In Practice

Oil company integrates service and information management

Apex Oil Company combines enterprise service management solution Cherwell with M-Files for enhanced document management

Apex Oil Company, a provider of wholesale distribution, storage, and transportation of petroleum products across the U.S., has integrated the M-Files information management platform with its enterprise service management solution Cherwell...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Oil-company-integrates-service-and-information-management-128131.aspx

Return to Contents


Using Systems of Process as a Pathway to IT Modernization

To truly go digital, organizations must make their data intelligent—so that it is working for them, from acquisition throughout the entire document lifecycle.

To read more of this Best Practices in Document Management White Paper article, Click Here.

KMWorld Web Events
Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July 2019***
Best Practices in Intelligent Search

Today, search is no longer just about keyword matching. The emergence of intelligent search is revolutionizing our ability to make smart decisions by mining massive amounts of unstructured content and delivering new insights previously unattainable. The next era of the information age is upon us now.

Key focus areas will include:

• Artificial Intelligence • Cognitive Computing • Machine Learning • Natural Language Processing

• Deep Content Analytics • Predictive Insights • Cloud Services

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Marriott Marquis Washington, DC
Jun 17, 2019 - Jun 19, 2019
Manchester Grand Hyatt, San Diego, CA
Aug 12, 2019 - Aug 15, 2019
Walter E. Washington Convention Center, Washington, DC
Aug 20, 2019 - Aug 20, 2019

Search KMWorld

Connect