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Tuesday, September 04, 2018

Taxonomy Boot Camp 2018

Through text analytics, enterprises can unlock a wealth of information that would not otherwise be available. Join us as we explore the power of text analytics to provide relevant, valuable, and actionable data for enterprises of all kinds.

Text Analytics Forum is designed for Text Analysts, Content Managers, Data Analysts and Scientists, Knowledge Managers, CIOs and CKOs, Information and Knowledge Architects, Taxonomists and Ontologists, Business and Competitive Intelligence Pros, and anyone involved in organizing information or extracting valuable data from text.

Learn more now !

  Table of Contents
Breaking News KM In Practice ViewPoints
  • Knowledge and AI Augmentation: The Essential Complement to Agent Training in the Modern Contact Center
    The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools.
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Panzura Unveils Platform with Greater Visibility and Control of Data

Vizion.ai provides search, analysis, recovery, and control of multi-cloud data

Panzura, a provider of multi-cloud file services and data management, is launching Vizion.ai SaaS platform for multi-cloud data management.

“In the marketplace we have this huge explosive growth of unstructured data so...

Continue Here: http://www.kmworld.com/Articles/News/News/Panzura-Unveils-Platform-with-Greater-Visibility-and-Control-of-Data-127046.aspx

Return to Contents


OpenText Adds New Products for Legal Tech Market

New cloud application for legal and a growing suite of offerings for legal customers

OpenText, a provider of enterprise information management (EIM) software, has announced OpenText Legal Center, a cloud-based EIM application designed to integrate with OpenText eDOCS to manage client onboarding and document sharing.

The...

Continue Here: http://www.kmworld.com/Articles/News/News/OpenText-Adds-New-Products-for-Legal-Tech-Market-127065.aspx

Return to Contents


PoolParty Introduces GraphEditor in New PoolParty 7.0 Release

Knowledge graphs and graph-based data, in general, are becoming increasingly important for addressing various data management challenges

PoolParty, a semantic technology platform provided by the Semantic Web Company, has announced that PoolParty 7.0 can now handle a full range of enterprise data management tasks. Based on agile data...

Continue Here: http://www.kmworld.com/Articles/News/News/PoolParty-Introduces-GraphEditor-in-New-PoolParty-7.0-Release-127055.aspx

Return to Contents


  KM In Practice

The General improves the digital experience for customers

The General uses eGain for customer self-service on its website and will soon roll out eGain's cobrowse technology

eGain, a provider of cloud-based customer engagement solutions has announced that The General has deployed eGain Solve suite for digital customer engagement.

Based in Nashville, Tennessee, The General Automobile Insurance Services, Inc....

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/The-General-improves-the-digital-experience-for-customers-127068.aspx

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  ViewPoints

Knowledge and AI Augmentation: The Essential Complement to Agent Training in the Modern Contact Center

The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools.

State of CX

CX performance has dropped, or stayed stagnant at best, over the last couple of years, according to most industry surveys. The Forrester CX Index trend says it all. The...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Knowledge-and-AI-Augmentation-The-Essential-Complement-to-Agent-Training-in-the-Modern-Contact-Center-126452.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Nov 05, 2018 - Nov 06, 2018
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Nov 06, 2018 - Nov 08, 2018
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Nov 06, 2018 - Nov 08, 2018
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