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Tuesday, September 04, 2018

Taxonomy Boot Camp 2018

Through text analytics, enterprises can unlock a wealth of information that would not otherwise be available. Join us as we explore the power of text analytics to provide relevant, valuable, and actionable data for enterprises of all kinds.

Text Analytics Forum is designed for Text Analysts, Content Managers, Data Analysts and Scientists, Knowledge Managers, CIOs and CKOs, Information and Knowledge Architects, Taxonomists and Ontologists, Business and Competitive Intelligence Pros, and anyone involved in organizing information or extracting valuable data from text.

Learn more now !

  Table of Contents
Breaking News KM In Practice ViewPoints
  • Knowledge and AI Augmentation: The Essential Complement to Agent Training in the Modern Contact Center
    The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools.
Quote of the Week
It is better to fail in originality than to succeed in imitation. — Herman Melville
  Breaking News

Panzura Unveils Platform with Greater Visibility and Control of Data

Vizion.ai provides search, analysis, recovery, and control of multi-cloud data

Panzura, a provider of multi-cloud file services and data management, is launching Vizion.ai SaaS platform for multi-cloud data management.

“In the marketplace we have this huge explosive growth of unstructured data so...

Continue Here: http://www.kmworld.com/Articles/News/News/Panzura-Unveils-Platform-with-Greater-Visibility-and-Control-of-Data-127046.aspx

Return to Contents


OpenText Adds New Products for Legal Tech Market

New cloud application for legal and a growing suite of offerings for legal customers

OpenText, a provider of enterprise information management (EIM) software, has announced OpenText Legal Center, a cloud-based EIM application designed to integrate with OpenText eDOCS to manage client onboarding and document sharing.

The...

Continue Here: http://www.kmworld.com/Articles/News/News/OpenText-Adds-New-Products-for-Legal-Tech-Market-127065.aspx

Return to Contents


PoolParty Introduces GraphEditor in New PoolParty 7.0 Release

Knowledge graphs and graph-based data, in general, are becoming increasingly important for addressing various data management challenges

PoolParty, a semantic technology platform provided by the Semantic Web Company, has announced that PoolParty 7.0 can now handle a full range of enterprise data management tasks. Based on agile data...

Continue Here: http://www.kmworld.com/Articles/News/News/PoolParty-Introduces-GraphEditor-in-New-PoolParty-7.0-Release-127055.aspx

Return to Contents


  KM In Practice

The General improves the digital experience for customers

The General uses eGain for customer self-service on its website and will soon roll out eGain's cobrowse technology

eGain, a provider of cloud-based customer engagement solutions has announced that The General has deployed eGain Solve suite for digital customer engagement.

Based in Nashville, Tennessee, The General Automobile Insurance Services, Inc....

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/The-General-improves-the-digital-experience-for-customers-127068.aspx

Return to Contents


  ViewPoints

Knowledge and AI Augmentation: The Essential Complement to Agent Training in the Modern Contact Center

The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools.

State of CX

CX performance has dropped, or stayed stagnant at best, over the last couple of years, according to most industry surveys. The Forrester CX Index trend says it all. The...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Knowledge-and-AI-Augmentation-The-Essential-Complement-to-Agent-Training-in-the-Modern-Contact-Center-126452.aspx

Return to Contents


Four Tips for Evaluating Search Tools
The word "intelligent" is used so often in describing KM applications, it can be challenging to evaluate search tools to determine whether they are best for a particular set of needs.

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.
KMWorld Web Events
Coming July 30, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 27, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October issue ***
Best Practices Report on Text Analytics and Natural Language Processing

From email messages and word documents, to social media posts and log files, the size and variety of unstructured data stored by today’s organizations is immense and growing daily.

Gaining insights from all of this data is a must-have for any business interested in competing on analytics. Whether you’re optimizing semantic search, building a Chatbot, fighting fraud, offering real-time recommendations or conducting sentiment analysis, you need to be able to effectively analyze unstructured data. That is where natural language processing (NLP) and text analytics come into play.

Key focus areas will include:

• Artificial Intelligence • Data Mining • Data Visualization
• Deep Learning • Machine Learning • Semantic Search

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930

Adam Shepherd
ashepherd@dbta.com
908-795-3705 
 

Intelligent Search

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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