SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, July 31, 2018

2018 KMWorld Awards - Submit Your Nominations Today
Designed to celebrate success stories of knowledge management, the 2018 KMWorld Awards recognize excellence in organizations who have proven that they deliver their promise and maintain a positive reality.

Winners will be announced at KMWorld 2018. Deadline Extended to August 15.

Submit your nomination today !

  Table of Contents
Breaking News Cognitive Computing
  • Cognitive Computing: Balancing the risks with the rewards from AI
    The fact is that the effects of AI and cognitive computing will be even broader than current traditional computing systems. As we incorporate more and more data sources for better results, we also increase the likelihood of affecting more lives and more organizations.
KM In Practice
Quote of the Week
Mistakes are the portals of discovery.  — James Joyce
  Breaking News

New Veeam Backup for Microsoft Office 365 Version 2 Adds Data Protection for SharePoint Online and OneDrive for Business

Veeam Backup for Microsoft Office 365 introduces more than 50 new features

Veeam Software,   a provider of backup, disaster recovery and intelligent data management software for virtual, physical and multi-cloud infrastructures, has released Veeam Backup for Microsoft Office 365 Version 2. This new...

Continue Here: http://www.kmworld.com/Articles/News/News/New-Veeam-Backup-for-Microsoft-Office-365-Version-2-Adds-Data-Protection-for-SharePoint-Online-and-OneDrive-for-Business-126510.aspx

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Ringtail Announces Version 9.5 of E-Discovery Platform

New social network analytics and improved export options highlight latest release

FTI Consulting has announced that its Ringtail business has released version 9.5 of its e-discovery platform to its on-premises clients. 

The new version is available for immediate download.  

FTI Consulting is a global...

Continue Here: http://www.kmworld.com/Articles/News/News/Ringtail-Announces-Version-9.5-of-E-Discovery-Platform-126503.aspx

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New Research Finds that Workers Use Average of 6.3 File Silos

OneDrive and Google Drive were the most popular cloud file storage services, used by 53% of respondents each, with Dropbox used by 45%, followed by Box at 32%

Workers today use an average of 6.3 “file silos” including email apps, network drives, cloud storage, and hosted collaboration suites where documents are stored, according to a new survey by enterprise...

Continue Here: http://www.kmworld.com/Articles/News/News/New-Research-Finds-that-Workers-Use-Average-of-6.3-File-Silos-126490.aspx

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  Cognitive Computing

Cognitive Computing: Balancing the risks with the rewards from AI

The fact is that the effects of AI and cognitive computing will be even broader than current traditional computing systems. As we incorporate more and more data sources for better results, we also increase the likelihood of affecting more lives and more organizations.

The advantages of artificial intelligence, and in particular of cognitive computing, have been touted or attacked for some time with more heat than light. As is often the case, we see...

Continue Here: http://www.kmworld.com/Articles/Column/Cognitive-Computing/Cognitive-Computing-Balancing-the-risks-with-the-rewards-from-AI-125945.aspx

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  KM In Practice

Law firm gains safe, secure access to all its documents

iManage Cloud provides a set of application and operational security features to monitor and protect all data from malicious or unwanted access, according to iManage.

Malaysian law firm Donovan & Ho has deployed a new work product management solution. The firm chose iManage Work Product Management in the iManage Cloud to collaborate more securely.

Donovan...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Law-firm-gains-safe-secure-access-to-all-its-documents-126595.aspx

Return to Contents


6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

As you launch CX transformation initiatives with knowledge and AI, partnering with the right solution provider is critical to success. Check out the vendor's experience and client proof-points in terms of scale, cost, business value, and speed to value. You don't want to wind up with a useless toy, or big-iron AI system that barely answers some basic customer questions after setting you back by millions of dollars in technology, implementation, and maintenance costs! When AI is done right, the end result is nothing short of transformational.

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming January 22, 2019
The Top Trends in KM for 2019
From the growth of cloud computing and mobile workers, to the rise of new collaboration tools and intelligent search technologies, the world of knowledge management continues to evolve and, along with it, come new challenges and opportunities. Join us for this look at how the top trends in KM and information management can impact your organization.

Coming February 26, 2019
Optimizing Your Office365
Office 365 and SharePoint Online have become "the 800 pound gorilla" in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. Join us to learn about the most popular capabilities, pitfalls to avoid, and insider tips to optimizing the Office 365 environment.

Coming March 19, 2019
Harnessing Cognitive Computing & AI
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information and how it is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming April 16, 2019
Modernizing Your Information Governance Strategy
Controlling information access and distribution is one of the top challenges facing insights-driven organizations today and the sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications, and smart devices. The global nature of business further complicates matters. GDPR requires an ongoing effort from companies to stay compliant. And the amount of litigation in courtrooms continues to expand along with the need for better e-discovery.

Coming May 14, 2019
Intelligent Search in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.

Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
Taking Your BI & Analytics to the Next Level
Today, more than ever, data analysis is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago. Top corporations, government agencies and educational institutions alike are not only investing in technologies to increase the amount of data at their disposal, but quickly deliver actionable insights.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in February 2019***
Best Practices in Business Intelligence and Analytics

This latest report on the topic of BI and Analytics will help you reach information and knowledge management professionals in the new year!  Some of the key areas of focus will be as follows:

• Text Analytics
• Data Science
• Data Discovery
• Self-Service
• Predictive Insights
• Machine Learning

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Knowledge Management

Cognitive Computing

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Apr 29, 2019 - Apr 30, 2019

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