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Tuesday, July 17, 2018

930 Gov - Where IT comes Together - Aug 28 Washington DC

As the Knowledge Management discipline continues to evolve across government, KM professionals will once again meet at DGI’s 6th annual 930gov on August 28th to network and share their respective experiences to improve decision making and improve government operations. During this one-day, FREE program, KM professionals review strategies, solutions and tools for improved business operations and decision-support.

Register for the Knowledge, Information and Data Management Conference @930gov to join other Government IT, knowledge managers, acquisition professionals, and their teams to review FY2019 plans and explore new opportunities.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Time is a great teacher, but unfortunately it kills all its pupils.  — Hector Berlioz
  Breaking News

Guru Knowledge Management Solution Launches AI-Powered Features

Latest release helps enterprise support, success, and sales teams work smarter and drive revenue

Guru, a knowledge management solution that helps keep customer-facing teams up-to-date, consistent, and confident with trusted knowledge that’s accessible in every application they use, has added features to empower revenue teams...

Continue Here: http://www.kmworld.com/Articles/News/News/Guru-Knowledge-Management-Solution-Launches-AI-Powered-Features-126212.aspx

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CallMiner Eureka Starter Now Available on AWS Marketplace

Eureka Starter puts speech analytics within reach for organizations of all sizes using Amazon Connect

CallMiner, a provider of speech and customer engagement analytics, has announced its CallMiner Eureka Starter solution is now available on Amazon Web Services (AWS) Marketplace, making it easier for customers to...

Continue Here: http://www.kmworld.com/Articles/News/News/CallMiner-Eureka-Starter-Now-Available-on-AWS-Marketplace-126205.aspx

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Aktana Adds New Product Integrations with Salesforce for the Life Sciences Industry

Integrations with Salesforce Sales Cloud, Marketing Cloud, and Einstein AI

Aktana, a pioneer in decision support for global life science companies, has rolled out new product integrations with Salesforce Sales Cloud, Marketing Cloud, and Einstein AI.

Aimed at supporting smarter actions and improving customer engagement with...

Continue Here: http://www.kmworld.com/Articles/News/News/Aktana-Adds-New-Product-Integrations-with-Salesforce-for-the-Life-Sciences-Industry-126195.aspx

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  Inside KMWorld

KM in healthcare: Distributed networks boost clinical research

Using a common data model, researchers send queries to data sets of collaborating health systems.

Conducting large-scale clinical research is getting easier and faster for healthcare organizations due to the development of distributed research networks. The newly established networks are helping to overcome a major knowledge...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-in-healthcare-Distributed-networks-boost-clinical-research-125928.aspx

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  KM In Practice

Vancouver-based law firm chooses cloud-based content management system

Beyond security and collaboration features, the firm chose the solution for its integrations with Harper Grey's existing core systems, creating a synergy involving AI-based automation and workflows.

Canadian law firm Harper Grey is implementing a cloud-based content management platform from NetDocuments to make the delivery of its legal services more agile and innovative.

The firm selected the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Vancouver-based-law-firm-chooses-cloud-based-content-management-system-126263.aspx

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Key Considerations in Maximizing the Value of Cognitive Search

For users to succeed in a search, they need to find what they are looking for. That much is clear. The approaches reviewed in the above goals all speak to how this overarching goal can be met. But how can this goal be measured? Tracking and reporting on metrics associated with any search system is key to understanding the success of the system. You must be able to report on at least the major goals outlined above, and hopefully on a large range of other attributes to help manage the search system over time.

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex as the number of touchpoints, in our omnichannel world, increase. That's why the customer experience is the highest priority. Smarter content helps maximize the customer experience. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 01, 2018
Top 5 Tips for Data Discovery & Classification
Data discovery and classification are experiencing a renaissance -- and for good reason. Without knowing what data you have, where it is, and its significance to your organization, you can't effectively protect your data or facilitate compliance with global privacy mandates. Join our webinar to learn our top 5 tips for data discovery and classification, where we'll share best practices as well as key examples from IBM Security technologies.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 04, 2018
End-to-End Building Blocks for Business Intelligence
There are many players involved with business intelligence, from database administrators and developers to data and business analysts. These roles are tasked with making sense of large amounts of data and putting it in useful formats that can help business stakeholders make smart decisions for the organization. For best results, they need to collaborate and communicate across the teams, moving toward a DevOps culture.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2018***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cognitive Computing [2018]

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KMWorld Buyers' Guide

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