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Tuesday, July 17, 2018

930 Gov - Where IT comes Together - Aug 28 Washington DC

As the Knowledge Management discipline continues to evolve across government, KM professionals will once again meet at DGI’s 6th annual 930gov on August 28th to network and share their respective experiences to improve decision making and improve government operations. During this one-day, FREE program, KM professionals review strategies, solutions and tools for improved business operations and decision-support.

Register for the Knowledge, Information and Data Management Conference @930gov to join other Government IT, knowledge managers, acquisition professionals, and their teams to review FY2019 plans and explore new opportunities.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
No matter what side of the argument you are on, you always find people on your side that you wish were on the other. — Jascha Heifetz
  Breaking News

Guru Knowledge Management Solution Launches AI-Powered Features

Latest release helps enterprise support, success, and sales teams work smarter and drive revenue

Guru, a knowledge management solution that helps keep customer-facing teams up-to-date, consistent, and confident with trusted knowledge that’s accessible in every application they use, has added features to empower revenue teams...

Continue Here: http://www.kmworld.com/Articles/News/News/Guru-Knowledge-Management-Solution-Launches-AI-Powered-Features-126212.aspx

Return to Contents


CallMiner Eureka Starter Now Available on AWS Marketplace

Eureka Starter puts speech analytics within reach for organizations of all sizes using Amazon Connect

CallMiner, a provider of speech and customer engagement analytics, has announced its CallMiner Eureka Starter solution is now available on Amazon Web Services (AWS) Marketplace, making it easier for customers to...

Continue Here: http://www.kmworld.com/Articles/News/News/CallMiner-Eureka-Starter-Now-Available-on-AWS-Marketplace-126205.aspx

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Aktana Adds New Product Integrations with Salesforce for the Life Sciences Industry

Integrations with Salesforce Sales Cloud, Marketing Cloud, and Einstein AI

Aktana, a pioneer in decision support for global life science companies, has rolled out new product integrations with Salesforce Sales Cloud, Marketing Cloud, and Einstein AI.

Aimed at supporting smarter actions and improving customer engagement with...

Continue Here: http://www.kmworld.com/Articles/News/News/Aktana-Adds-New-Product-Integrations-with-Salesforce-for-the-Life-Sciences-Industry-126195.aspx

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  Inside KMWorld

KM in healthcare: Distributed networks boost clinical research

Using a common data model, researchers send queries to data sets of collaborating health systems.

Conducting large-scale clinical research is getting easier and faster for healthcare organizations due to the development of distributed research networks. The newly established networks are helping to overcome a major knowledge...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-in-healthcare-Distributed-networks-boost-clinical-research-125928.aspx

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  KM In Practice

Vancouver-based law firm chooses cloud-based content management system

Beyond security and collaboration features, the firm chose the solution for its integrations with Harper Grey's existing core systems, creating a synergy involving AI-based automation and workflows.

Canadian law firm Harper Grey is implementing a cloud-based content management platform from NetDocuments to make the delivery of its legal services more agile and innovative.

The firm selected the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Vancouver-based-law-firm-chooses-cloud-based-content-management-system-126263.aspx

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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming August 28, 2018
Use Business Processes for Data Governance Knowledge
IDERA's Kim Brushaber will discuss aspects for both business and technical considerations and show examples of business process models that can help you kick off your data governance program.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2018***
Best  Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 20, 2018 - Aug 23, 2018
Walter E. Washington Convention Center, 801 Mt. Vernon Place, NW, Washington, DC
Aug 28, 2018 - Aug 28, 2018
JW Marriott, Washington, DC
Nov 05, 2018 - Nov 06, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018

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