SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, July 17, 2018

930 Gov - Where IT comes Together - Aug 28 Washington DC

As the Knowledge Management discipline continues to evolve across government, KM professionals will once again meet at DGI’s 6th annual 930gov on August 28th to network and share their respective experiences to improve decision making and improve government operations. During this one-day, FREE program, KM professionals review strategies, solutions and tools for improved business operations and decision-support.

Register for the Knowledge, Information and Data Management Conference @930gov to join other Government IT, knowledge managers, acquisition professionals, and their teams to review FY2019 plans and explore new opportunities.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Mistakes are the portals of discovery.  — James Joyce
  Breaking News

Guru Knowledge Management Solution Launches AI-Powered Features

Latest release helps enterprise support, success, and sales teams work smarter and drive revenue

Guru, a knowledge management solution that helps keep customer-facing teams up-to-date, consistent, and confident with trusted knowledge that’s accessible in every application they use, has added features to empower revenue teams...

Continue Here: http://www.kmworld.com/Articles/News/News/Guru-Knowledge-Management-Solution-Launches-AI-Powered-Features-126212.aspx

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CallMiner Eureka Starter Now Available on AWS Marketplace

Eureka Starter puts speech analytics within reach for organizations of all sizes using Amazon Connect

CallMiner, a provider of speech and customer engagement analytics, has announced its CallMiner Eureka Starter solution is now available on Amazon Web Services (AWS) Marketplace, making it easier for customers to...

Continue Here: http://www.kmworld.com/Articles/News/News/CallMiner-Eureka-Starter-Now-Available-on-AWS-Marketplace-126205.aspx

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Aktana Adds New Product Integrations with Salesforce for the Life Sciences Industry

Integrations with Salesforce Sales Cloud, Marketing Cloud, and Einstein AI

Aktana, a pioneer in decision support for global life science companies, has rolled out new product integrations with Salesforce Sales Cloud, Marketing Cloud, and Einstein AI.

Aimed at supporting smarter actions and improving customer engagement with...

Continue Here: http://www.kmworld.com/Articles/News/News/Aktana-Adds-New-Product-Integrations-with-Salesforce-for-the-Life-Sciences-Industry-126195.aspx

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  Inside KMWorld

KM in healthcare: Distributed networks boost clinical research

Using a common data model, researchers send queries to data sets of collaborating health systems.

Conducting large-scale clinical research is getting easier and faster for healthcare organizations due to the development of distributed research networks. The newly established networks are helping to overcome a major knowledge...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-in-healthcare-Distributed-networks-boost-clinical-research-125928.aspx

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  KM In Practice

Vancouver-based law firm chooses cloud-based content management system

Beyond security and collaboration features, the firm chose the solution for its integrations with Harper Grey's existing core systems, creating a synergy involving AI-based automation and workflows.

Canadian law firm Harper Grey is implementing a cloud-based content management platform from NetDocuments to make the delivery of its legal services more agile and innovative.

The firm selected the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Vancouver-based-law-firm-chooses-cloud-based-content-management-system-126263.aspx

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

As you launch CX transformation initiatives with knowledge and AI, partnering with the right solution provider is critical to success. Check out the vendor's experience and client proof-points in terms of scale, cost, business value, and speed to value. You don't want to wind up with a useless toy, or big-iron AI system that barely answers some basic customer questions after setting you back by millions of dollars in technology, implementation, and maintenance costs! When AI is done right, the end result is nothing short of transformational.

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming January 22, 2019
The Top Trends in KM for 2019
From the growth of cloud computing and mobile workers, to the rise of new collaboration tools and intelligent search technologies, the world of knowledge management continues to evolve and, along with it, come new challenges and opportunities. Join us for this look at how the top trends in KM and information management can impact your organization.

Coming February 26, 2019
Optimizing Your Office365
Office 365 and SharePoint Online have become "the 800 pound gorilla" in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. Join us to learn about the most popular capabilities, pitfalls to avoid, and insider tips to optimizing the Office 365 environment.

Coming March 19, 2019
Harnessing Cognitive Computing & AI
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information and how it is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming April 16, 2019
Modernizing Your Information Governance Strategy
Controlling information access and distribution is one of the top challenges facing insights-driven organizations today and the sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications, and smart devices. The global nature of business further complicates matters. GDPR requires an ongoing effort from companies to stay compliant. And the amount of litigation in courtrooms continues to expand along with the need for better e-discovery.

Coming May 14, 2019
Intelligent Search in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.

Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
Taking Your BI & Analytics to the Next Level
Today, more than ever, data analysis is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago. Top corporations, government agencies and educational institutions alike are not only investing in technologies to increase the amount of data at their disposal, but quickly deliver actionable insights.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in February 2019***
Best Practices in Business Intelligence and Analytics

This latest report on the topic of BI and Analytics will help you reach information and knowledge management professionals in the new year!  Some of the key areas of focus will be as follows:

• Text Analytics
• Data Science
• Data Discovery
• Self-Service
• Predictive Insights
• Machine Learning

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Knowledge Management

Cognitive Computing

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Renaissance, Washington, DC
Apr 29, 2019 - Apr 30, 2019

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