SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, June 12, 2018

Machine Learning is the Key to Customer Satisfaction - Webinar

Machine Learning, when applied to customer support, has the opportunity to improve both self-service initiatives and agent interactions, resulting in better MTTR and CSAT scores. Agent on-boarding also stands to benefit by requiring less expertise and faster ramp up times.

Register for this 30-minute webinar where Will Johnson, Attivio’s CTO and co-founder, will explain how Machine Learning is used to deliver answers, recommendations, and resolutions.

  Table of Contents
Breaking News KM In Practice
  • Leveraging collaboration and AI to advance groundbreaking research
    The drug discovery and development process is time-consuming, expensive and complex, requiring many partners with specialized expertise to advance a potential drug candidate into the clinic. Cutting-edge technologies like artificial intelligence offer a way to help process data faster and more accurately.
The Future of the Future
  • Critical capacities for navigating in turbulent times
    To navigate better in severe turbulence, three critical capacities are needed: foresight, agility and resilience. Those capacities have always been fundamental to sustaining high performance in knowledge-based organizations. But during times of turbulence, they need to be operating at peak levels.
Quote of the Week
The real voyage of discovery consists not in seeking new landscapes but in having new eyes. — Marcel Proust
  Breaking News

Knowledge Management and Moving to the Cloud

This KMWorld webinar explains how cloud is a useful knowledge management tool

As data continues to overwhelm companies, organizations are looking toward solutions to organize and share this information. Cloud-based information and knowledge management can provide powerful solutions for the business.

With benefits like...

Continue Here: http://www.kmworld.com/Articles/News/News/Knowledge-Management-and-Moving-to-the-Cloud-125391.aspx

Return to Contents


OpenText Announces Availability of Two New Cloud Offerings for SAP Solutions

The solutions join other cloud-enabled offerings to support OpenText customers in their digital transformation efforts

OpenText, a provider of enterprise information management software, has introduced two new cloud solutions: OpenText Extended ECM for SAP Solutions, Cloud Edition and OpenText Archive Center for SAP Solutions, Cloud Edition.

These...

Continue Here: http://www.kmworld.com/Articles/News/News/OpenText-Announces-Availability-of-Two-New-Cloud-Offerings-for-SAP-Solutions-125439.aspx

Return to Contents


Sapho Introduces Consolidated Identity System

Consolidated Identity allows employees to access data and complete tasks on one single user interface

Sapho, an employee experience portal designed for the digital workplace, is unveiling its patent-pending Consolidated Identity system, simplifying employee authentication systems.

This technology, created by Sapho co-founder and CTO Peter Yared, represents...

Continue Here: http://www.kmworld.com/Articles/News/News/Sapho-Introduces-Consolidated-Identity-System-125428.aspx

Return to Contents


  KM In Practice

Leveraging collaboration and AI to advance groundbreaking research

The drug discovery and development process is time-consuming, expensive and complex, requiring many partners with specialized expertise to advance a potential drug candidate into the clinic. Cutting-edge technologies like artificial intelligence offer a way to help process data faster and more accurately.

Canada’s Centre for Drug Research and Development (CDRD) will use artificial intelligence to help facilitate the development of new therapeutic antibodies.

The CDRD will implement AI and predictive modeling software...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Leveraging-collaboration-and-AI-to-advance-groundbreaking-research-125535.aspx

Return to Contents


  The Future of the Future

Critical capacities for navigating in turbulent times

To navigate better in severe turbulence, three critical capacities are needed: foresight, agility and resilience. Those capacities have always been fundamental to sustaining high performance in knowledge-based organizations. But during times of turbulence, they need to be operating at peak levels.

If there’s one thing about the future of which we can be certain, it’s that it will be extremely turbulent. Our forecasting research indicates that the coming decades will be characterized...

Continue Here: http://www.kmworld.com/Articles/Column/The-Future-of-the-Future/Critical-capacities-for-navigating-in-turbulent-times-124616.aspx

Return to Contents


Using Systems of Process as a Pathway to IT Modernization

To truly go digital, organizations must make their data intelligent—so that it is working for them, from acquisition throughout the entire document lifecycle.

To read more of this Best Practices in Document Management White Paper article, Click Here.

KMWorld Web Events
Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July 2019***
Best Practices in Intelligent Search

Today, search is no longer just about keyword matching. The emergence of intelligent search is revolutionizing our ability to make smart decisions by mining massive amounts of unstructured content and delivering new insights previously unattainable. The next era of the information age is upon us now.

Key focus areas will include:

• Artificial Intelligence • Cognitive Computing • Machine Learning • Natural Language Processing

• Deep Content Analytics • Predictive Insights • Cloud Services

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Marriott Marquis Washington, DC
Jun 17, 2019 - Jun 19, 2019
Manchester Grand Hyatt, San Diego, CA
Aug 12, 2019 - Aug 15, 2019
Walter E. Washington Convention Center, Washington, DC
Aug 20, 2019 - Aug 20, 2019

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