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Tuesday, June 12, 2018

Machine Learning is the Key to Customer Satisfaction - Webinar

Machine Learning, when applied to customer support, has the opportunity to improve both self-service initiatives and agent interactions, resulting in better MTTR and CSAT scores. Agent on-boarding also stands to benefit by requiring less expertise and faster ramp up times.

Register for this 30-minute webinar where Will Johnson, Attivio’s CTO and co-founder, will explain how Machine Learning is used to deliver answers, recommendations, and resolutions.

  Table of Contents
Breaking News KM In Practice
  • Leveraging collaboration and AI to advance groundbreaking research
    The drug discovery and development process is time-consuming, expensive and complex, requiring many partners with specialized expertise to advance a potential drug candidate into the clinic. Cutting-edge technologies like artificial intelligence offer a way to help process data faster and more accurately.
The Future of the Future
  • Critical capacities for navigating in turbulent times
    To navigate better in severe turbulence, three critical capacities are needed: foresight, agility and resilience. Those capacities have always been fundamental to sustaining high performance in knowledge-based organizations. But during times of turbulence, they need to be operating at peak levels.
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Knowledge Management and Moving to the Cloud

This KMWorld webinar explains how cloud is a useful knowledge management tool

As data continues to overwhelm companies, organizations are looking toward solutions to organize and share this information. Cloud-based information and knowledge management can provide powerful solutions for the business.

With benefits like...

Continue Here: http://www.kmworld.com/Articles/News/News/Knowledge-Management-and-Moving-to-the-Cloud-125391.aspx

Return to Contents


OpenText Announces Availability of Two New Cloud Offerings for SAP Solutions

The solutions join other cloud-enabled offerings to support OpenText customers in their digital transformation efforts

OpenText, a provider of enterprise information management software, has introduced two new cloud solutions: OpenText Extended ECM for SAP Solutions, Cloud Edition and OpenText Archive Center for SAP Solutions, Cloud Edition.

These...

Continue Here: http://www.kmworld.com/Articles/News/News/OpenText-Announces-Availability-of-Two-New-Cloud-Offerings-for-SAP-Solutions-125439.aspx

Return to Contents


Sapho Introduces Consolidated Identity System

Consolidated Identity allows employees to access data and complete tasks on one single user interface

Sapho, an employee experience portal designed for the digital workplace, is unveiling its patent-pending Consolidated Identity system, simplifying employee authentication systems.

This technology, created by Sapho co-founder and CTO Peter Yared, represents...

Continue Here: http://www.kmworld.com/Articles/News/News/Sapho-Introduces-Consolidated-Identity-System-125428.aspx

Return to Contents


  KM In Practice

Leveraging collaboration and AI to advance groundbreaking research

The drug discovery and development process is time-consuming, expensive and complex, requiring many partners with specialized expertise to advance a potential drug candidate into the clinic. Cutting-edge technologies like artificial intelligence offer a way to help process data faster and more accurately.

Canada’s Centre for Drug Research and Development (CDRD) will use artificial intelligence to help facilitate the development of new therapeutic antibodies.

The CDRD will implement AI and predictive modeling software...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Leveraging-collaboration-and-AI-to-advance-groundbreaking-research-125535.aspx

Return to Contents


  The Future of the Future

Critical capacities for navigating in turbulent times

To navigate better in severe turbulence, three critical capacities are needed: foresight, agility and resilience. Those capacities have always been fundamental to sustaining high performance in knowledge-based organizations. But during times of turbulence, they need to be operating at peak levels.

If there’s one thing about the future of which we can be certain, it’s that it will be extremely turbulent. Our forecasting research indicates that the coming decades will be characterized...

Continue Here: http://www.kmworld.com/Articles/Column/The-Future-of-the-Future/Critical-capacities-for-navigating-in-turbulent-times-124616.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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