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Tuesday, June 12, 2018

Machine Learning is the Key to Customer Satisfaction - Webinar

Machine Learning, when applied to customer support, has the opportunity to improve both self-service initiatives and agent interactions, resulting in better MTTR and CSAT scores. Agent on-boarding also stands to benefit by requiring less expertise and faster ramp up times.

Register for this 30-minute webinar where Will Johnson, Attivio’s CTO and co-founder, will explain how Machine Learning is used to deliver answers, recommendations, and resolutions.

  Table of Contents
Breaking News KM In Practice
  • Leveraging collaboration and AI to advance groundbreaking research
    The drug discovery and development process is time-consuming, expensive and complex, requiring many partners with specialized expertise to advance a potential drug candidate into the clinic. Cutting-edge technologies like artificial intelligence offer a way to help process data faster and more accurately.
The Future of the Future
  • Critical capacities for navigating in turbulent times
    To navigate better in severe turbulence, three critical capacities are needed: foresight, agility and resilience. Those capacities have always been fundamental to sustaining high performance in knowledge-based organizations. But during times of turbulence, they need to be operating at peak levels.
Quote of the Week
When the only tool you have is a hammer, every problem begins to resemble a nail. — Abraham Maslow
  Breaking News

Knowledge Management and Moving to the Cloud

This KMWorld webinar explains how cloud is a useful knowledge management tool

As data continues to overwhelm companies, organizations are looking toward solutions to organize and share this information. Cloud-based information and knowledge management can provide powerful solutions for the business.

With benefits like...

Continue Here: http://www.kmworld.com/Articles/News/News/Knowledge-Management-and-Moving-to-the-Cloud-125391.aspx

Return to Contents


OpenText Announces Availability of Two New Cloud Offerings for SAP Solutions

The solutions join other cloud-enabled offerings to support OpenText customers in their digital transformation efforts

OpenText, a provider of enterprise information management software, has introduced two new cloud solutions: OpenText Extended ECM for SAP Solutions, Cloud Edition and OpenText Archive Center for SAP Solutions, Cloud Edition.

These...

Continue Here: http://www.kmworld.com/Articles/News/News/OpenText-Announces-Availability-of-Two-New-Cloud-Offerings-for-SAP-Solutions-125439.aspx

Return to Contents


Sapho Introduces Consolidated Identity System

Consolidated Identity allows employees to access data and complete tasks on one single user interface

Sapho, an employee experience portal designed for the digital workplace, is unveiling its patent-pending Consolidated Identity system, simplifying employee authentication systems.

This technology, created by Sapho co-founder and CTO Peter Yared, represents...

Continue Here: http://www.kmworld.com/Articles/News/News/Sapho-Introduces-Consolidated-Identity-System-125428.aspx

Return to Contents


  KM In Practice

Leveraging collaboration and AI to advance groundbreaking research

The drug discovery and development process is time-consuming, expensive and complex, requiring many partners with specialized expertise to advance a potential drug candidate into the clinic. Cutting-edge technologies like artificial intelligence offer a way to help process data faster and more accurately.

Canada’s Centre for Drug Research and Development (CDRD) will use artificial intelligence to help facilitate the development of new therapeutic antibodies.

The CDRD will implement AI and predictive modeling software...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Leveraging-collaboration-and-AI-to-advance-groundbreaking-research-125535.aspx

Return to Contents


  The Future of the Future

Critical capacities for navigating in turbulent times

To navigate better in severe turbulence, three critical capacities are needed: foresight, agility and resilience. Those capacities have always been fundamental to sustaining high performance in knowledge-based organizations. But during times of turbulence, they need to be operating at peak levels.

If there’s one thing about the future of which we can be certain, it’s that it will be extremely turbulent. Our forecasting research indicates that the coming decades will be characterized...

Continue Here: http://www.kmworld.com/Articles/Column/The-Future-of-the-Future/Critical-capacities-for-navigating-in-turbulent-times-124616.aspx

Return to Contents


Best Practices for Intelligent Search

Sinequa provides an intelligent search platform that enables organizations to become information-driven, which means having actionable information presented in context to surface insights, inform decisions, and elevate productivity, consistently and reliably. Our platform consists of packaged technology that allows this to happen quickly and without sacrificing context or quality as typically happens with "lossy" approaches involving data migration.

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.

KMWorld Web Events
Coming July 31, 2018
Harnessing the Power of Analytics Today
Today, more than ever, analytics is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2018***
Best  Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 20, 2018 - Aug 23, 2018
Walter E. Washington Convention Center, 801 Mt. Vernon Place, NW, Washington, DC
Aug 28, 2018 - Aug 28, 2018
JW Marriott, Washington, DC
Nov 05, 2018 - Nov 06, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018

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