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Tuesday, May 22, 2018

KMWorld 2018

KMWorld 2018, our 22nd annual event, looks at the impact of innovative techniques and tools in many different organizations, including government, business, military, law, medical, non-profit and more.

KMWorld and its co-located events Taxonomy Boot Camp, Enterprise Search & Discovery, Office 365 Symposium, and Text Analytics Forum, showcase organizations who have creative digital strategies for their future.

See how these enterprises are addressing digital disruptions in new and exciting ways and are changing the culture of their enterprises. 

Learn more now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
  • Digital concierge for polo lovers
    Oracle Intelligent Bots technology uses deep learning-based natural language understanding (NLU) to comprehend and determine the intent of user conversations. It can help Heineken Urban Polo process those conversations, integrate each with existing business application data and automatically respond within context. It also allows Heineken Urban Polo to directly contact customers and followers with important information in a personal, non-invasive way.
Quote of the Week
When the only tool you have is a hammer, every problem begins to resemble a nail. — Abraham Maslow
  Breaking News

ServiceNow Acquires Parlo AI Workforce Solution to Enhance Natural Language Capabilities

Parlo's natural language understanding engine enhances ServiceNow's native AI capabilities

ServiceNow has agreed to acquire Silicon Valley-based Parlo, an artificial intelligence (AI) and natural language understanding (NLU) workforce solution, in an all-cash transaction.

ServiceNow says this acquisition signals its continuing investment in the...

Continue Here: http://www.kmworld.com/Articles/News/News/ServiceNow-Acquires-Parlo-AI-Workforce-Solution-to-Enhance-Natural-Language-Capabilities-125098.aspx

Return to Contents


Linguamatics Automates Critical Insights Discovery in Real-Time with NLP

New release broadens ETL and enterprise workflow applications in healthcare and life sciences

Linguamatics, a natural language processing (NLP) text analytics provider, has released its I2E AMP platform, which automates the discovery of critical insights from text using NLP.

Linguamatics’ NLP-based text mining is used...

Continue Here: http://www.kmworld.com/Articles/News/News/Linguamatics-Automates-Critical-Insights-Discovery-in-Real-Time-with-NLP-125068.aspx

Return to Contents


8x8 Buys MarianaIQ to Strengthen AI Capabilities for Enterprise Communications

MIQ brings deep learning capabilities to the X Series to transform both employee and customer experience

8x8, Inc., a provider of cloud phone, meeting, collaboration and contact center solutions, has acquired MarianaIQ, a Silicon Valley startup, as part of the strategic investments it has been making in...

Continue Here: http://www.kmworld.com/Articles/News/News/8x8-Buys-MarianaIQ-to-Strengthen-AI-Capabilities-for-Enterprise-Communications-125070.aspx

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  Inside KMWorld

In financial services, KM is a plus

The use of knowledge management tools for financial services firms continues to grow and change with the industry itself.

Knowledge management is crucial to the successful operation of any financial services business, whether to help customers with financial advice, to better protect sensitive customer and corporate information or to comply...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/In-financial-services-KM-is-a-plus-124613.aspx

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  KM In Practice

Digital concierge for polo lovers

Oracle Intelligent Bots technology uses deep learning-based natural language understanding (NLU) to comprehend and determine the intent of user conversations. It can help Heineken Urban Polo process those conversations, integrate each with existing business application data and automatically respond within context. It also allows Heineken Urban Polo to directly contact customers and followers with important information in a personal, non-invasive way.

To create a customized customer experience at its polo events throughout New Zealand, Heineken Urban Polo has selected a cloud platform that includes artificial intelligence (AI) and AI-powered intelligent bots.

Working...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Digital-concierge-for-polo-lovers-125153.aspx

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Best Practices for Intelligent Search

Sinequa provides an intelligent search platform that enables organizations to become information-driven, which means having actionable information presented in context to surface insights, inform decisions, and elevate productivity, consistently and reliably. Our platform consists of packaged technology that allows this to happen quickly and without sacrificing context or quality as typically happens with "lossy" approaches involving data migration.

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.

KMWorld Web Events
Coming July 31, 2018
Harnessing the Power of Analytics Today
Today, more than ever, analytics is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2018***
Best  Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 20, 2018 - Aug 23, 2018
Walter E. Washington Convention Center, 801 Mt. Vernon Place, NW, Washington, DC
Aug 28, 2018 - Aug 28, 2018
JW Marriott, Washington, DC
Nov 05, 2018 - Nov 06, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018

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