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Tuesday, May 22, 2018

KMWorld 2018

KMWorld 2018, our 22nd annual event, looks at the impact of innovative techniques and tools in many different organizations, including government, business, military, law, medical, non-profit and more.

KMWorld and its co-located events Taxonomy Boot Camp, Enterprise Search & Discovery, Office 365 Symposium, and Text Analytics Forum, showcase organizations who have creative digital strategies for their future.

See how these enterprises are addressing digital disruptions in new and exciting ways and are changing the culture of their enterprises. 

Learn more now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
  • Digital concierge for polo lovers
    Oracle Intelligent Bots technology uses deep learning-based natural language understanding (NLU) to comprehend and determine the intent of user conversations. It can help Heineken Urban Polo process those conversations, integrate each with existing business application data and automatically respond within context. It also allows Heineken Urban Polo to directly contact customers and followers with important information in a personal, non-invasive way.
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

ServiceNow Acquires Parlo AI Workforce Solution to Enhance Natural Language Capabilities

Parlo's natural language understanding engine enhances ServiceNow's native AI capabilities

ServiceNow has agreed to acquire Silicon Valley-based Parlo, an artificial intelligence (AI) and natural language understanding (NLU) workforce solution, in an all-cash transaction.

ServiceNow says this acquisition signals its continuing investment in the...

Continue Here: http://www.kmworld.com/Articles/News/News/ServiceNow-Acquires-Parlo-AI-Workforce-Solution-to-Enhance-Natural-Language-Capabilities-125098.aspx

Return to Contents


Linguamatics Automates Critical Insights Discovery in Real-Time with NLP

New release broadens ETL and enterprise workflow applications in healthcare and life sciences

Linguamatics, a natural language processing (NLP) text analytics provider, has released its I2E AMP platform, which automates the discovery of critical insights from text using NLP.

Linguamatics’ NLP-based text mining is used...

Continue Here: http://www.kmworld.com/Articles/News/News/Linguamatics-Automates-Critical-Insights-Discovery-in-Real-Time-with-NLP-125068.aspx

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8x8 Buys MarianaIQ to Strengthen AI Capabilities for Enterprise Communications

MIQ brings deep learning capabilities to the X Series to transform both employee and customer experience

8x8, Inc., a provider of cloud phone, meeting, collaboration and contact center solutions, has acquired MarianaIQ, a Silicon Valley startup, as part of the strategic investments it has been making in...

Continue Here: http://www.kmworld.com/Articles/News/News/8x8-Buys-MarianaIQ-to-Strengthen-AI-Capabilities-for-Enterprise-Communications-125070.aspx

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  Inside KMWorld

In financial services, KM is a plus

The use of knowledge management tools for financial services firms continues to grow and change with the industry itself.

Knowledge management is crucial to the successful operation of any financial services business, whether to help customers with financial advice, to better protect sensitive customer and corporate information or to comply...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/In-financial-services-KM-is-a-plus-124613.aspx

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  KM In Practice

Digital concierge for polo lovers

Oracle Intelligent Bots technology uses deep learning-based natural language understanding (NLU) to comprehend and determine the intent of user conversations. It can help Heineken Urban Polo process those conversations, integrate each with existing business application data and automatically respond within context. It also allows Heineken Urban Polo to directly contact customers and followers with important information in a personal, non-invasive way.

To create a customized customer experience at its polo events throughout New Zealand, Heineken Urban Polo has selected a cloud platform that includes artificial intelligence (AI) and AI-powered intelligent bots.

Working...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Digital-concierge-for-polo-lovers-125153.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Anaheim Convention Center, Anaheim, California
Oct 22, 2018 - Oct 24, 2018
JW Marriott, Washington, DC
Nov 05, 2018 - Nov 06, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 07, 2018 - Nov 08, 2018

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