SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, May 22, 2018

KMWorld 2018

KMWorld 2018, our 22nd annual event, looks at the impact of innovative techniques and tools in many different organizations, including government, business, military, law, medical, non-profit and more.

KMWorld and its co-located events Taxonomy Boot Camp, Enterprise Search & Discovery, Office 365 Symposium, and Text Analytics Forum, showcase organizations who have creative digital strategies for their future.

See how these enterprises are addressing digital disruptions in new and exciting ways and are changing the culture of their enterprises. 

Learn more now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
  • Digital concierge for polo lovers
    Oracle Intelligent Bots technology uses deep learning-based natural language understanding (NLU) to comprehend and determine the intent of user conversations. It can help Heineken Urban Polo process those conversations, integrate each with existing business application data and automatically respond within context. It also allows Heineken Urban Polo to directly contact customers and followers with important information in a personal, non-invasive way.
Quote of the Week
The real voyage of discovery consists not in seeking new landscapes but in having new eyes. — Marcel Proust
  Breaking News

ServiceNow Acquires Parlo AI Workforce Solution to Enhance Natural Language Capabilities

Parlo's natural language understanding engine enhances ServiceNow's native AI capabilities

ServiceNow has agreed to acquire Silicon Valley-based Parlo, an artificial intelligence (AI) and natural language understanding (NLU) workforce solution, in an all-cash transaction.

ServiceNow says this acquisition signals its continuing investment in the...

Continue Here: http://www.kmworld.com/Articles/News/News/ServiceNow-Acquires-Parlo-AI-Workforce-Solution-to-Enhance-Natural-Language-Capabilities-125098.aspx

Return to Contents


Linguamatics Automates Critical Insights Discovery in Real-Time with NLP

New release broadens ETL and enterprise workflow applications in healthcare and life sciences

Linguamatics, a natural language processing (NLP) text analytics provider, has released its I2E AMP platform, which automates the discovery of critical insights from text using NLP.

Linguamatics’ NLP-based text mining is used...

Continue Here: http://www.kmworld.com/Articles/News/News/Linguamatics-Automates-Critical-Insights-Discovery-in-Real-Time-with-NLP-125068.aspx

Return to Contents


8x8 Buys MarianaIQ to Strengthen AI Capabilities for Enterprise Communications

MIQ brings deep learning capabilities to the X Series to transform both employee and customer experience

8x8, Inc., a provider of cloud phone, meeting, collaboration and contact center solutions, has acquired MarianaIQ, a Silicon Valley startup, as part of the strategic investments it has been making in...

Continue Here: http://www.kmworld.com/Articles/News/News/8x8-Buys-MarianaIQ-to-Strengthen-AI-Capabilities-for-Enterprise-Communications-125070.aspx

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  Inside KMWorld

In financial services, KM is a plus

The use of knowledge management tools for financial services firms continues to grow and change with the industry itself.

Knowledge management is crucial to the successful operation of any financial services business, whether to help customers with financial advice, to better protect sensitive customer and corporate information or to comply...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/In-financial-services-KM-is-a-plus-124613.aspx

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  KM In Practice

Digital concierge for polo lovers

Oracle Intelligent Bots technology uses deep learning-based natural language understanding (NLU) to comprehend and determine the intent of user conversations. It can help Heineken Urban Polo process those conversations, integrate each with existing business application data and automatically respond within context. It also allows Heineken Urban Polo to directly contact customers and followers with important information in a personal, non-invasive way.

To create a customized customer experience at its polo events throughout New Zealand, Heineken Urban Polo has selected a cloud platform that includes artificial intelligence (AI) and AI-powered intelligent bots.

Working...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Digital-concierge-for-polo-lovers-125153.aspx

Return to Contents


Garbage In, Garbage Out: Priming Organizations for Success at the Dawn of Automation

The value you can extract from automation technologies is limited by the quality of upstream data captured as part of the document management process.

To read more of this Best Practices in Document Management White Paper article, Click Here.

KMWorld Web Events
Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July 2019***
Best Practices in Intelligent Search

Today, search is no longer just about keyword matching. The emergence of intelligent search is revolutionizing our ability to make smart decisions by mining massive amounts of unstructured content and delivering new insights previously unattainable. The next era of the information age is upon us now.

Key focus areas will include:

• Artificial Intelligence • Cognitive Computing • Machine Learning • Natural Language Processing

• Deep Content Analytics • Predictive Insights • Cloud Services

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Marriott Marquis Washington, DC
Jun 17, 2019 - Jun 19, 2019
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 17, 2019 - Jun 20, 2019
Manchester Grand Hyatt, San Diego, CA
Aug 12, 2019 - Aug 15, 2019
Walter E. Washington Convention Center, Washington, DC
Aug 20, 2019 - Aug 20, 2019

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