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Wednesday, January 31, 2018

THe AIIM Conference April 11-13

Have you ever heard of that old rite of passage where the boy gets pushed out into the jungle by his tribe with nothing but a spear? He has to learn how to survive the jungle all alone. Well, a lot of us treat information management this same way.
 
Why try to figure all of this out on your own when over 600 Information Professionals will be at The AIIM Conference 2018, eager to help?
  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

TeamViewer Launches Dedicated IoT Solution

TeamViewer IoT makes devices IoT-ready and supplies a means to monitor, access, and control them

TeamViewer, a software provider for IoT, connectivity, monitoring, support and collaboration, has released a new IoT solution called TeamViewer IoT. The product combines TeamViewer’s remote access and control capabilities with its...

Continue Here: http://www.kmworld.com/Articles/News/News/TeamViewer-Launches-Dedicated-IoT-Solution-122819.aspx

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IntelliChief Upgrades Platform to Streamline Transaction Document Management

The platform reduces manual data entry into ERP and departmental business systems

IntelliChief, LLC, a provider of automated document management and workflow enterprise content management (ECM) solutions, is updating its IntelliChief ECM Capture Enterprise to reduce transaction document management cost.

The company’s flagship document...

Continue Here: http://www.kmworld.com/Articles/News/News/IntelliChief-Upgrades-Platform-to-Streamline-Transaction-Document-Management-122889.aspx

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NGDATA Enhances Customer Data Platform

Lily now supports multiple languages so that the Lily UI can be displayed in different languages for different users.

NGDATA, a customer experience management solutions company, has added enhancements to Lily, its customer data platform.

The new version of Lily introduces Group DNA, which allows data and insights to...

Continue Here: http://www.kmworld.com/Articles/News/News/NGDATA-Enhances-Customer-Data-Platform-122821.aspx

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  Inside KMWorld

The next wave of big data technology: distributed automation

"The hope is that deep learning and making use of the data coming from IoT will somehow engender new applications that we haven't thought of today that will be the killer app for IoT."

The year 2017 established the fact that big data’s immediate future was bound to the assorted expressions of artificial intelligence, the Internet of Things and blockchain. The year 2018 ushers in...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/The-next-wave-of-big-data-technology-distributed-automation-122626.aspx

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  KM In Practice

Knowledge-infused, AI-guided customer service

Firm is deploying omnichannel customer service technology to help boost client satisfaction and drive operational efficiency.

Waddell & Reed Financial, an asset management and financial planning firm, is deploying omnichannel customer service technology to help boost client satisfaction and drive operational efficiency. The company has...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Knowledge-infused-AI-guided-customer-service-122895.aspx

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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

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Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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