Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, November 21, 2017

Sponsored By: IBM

 Webinar 6 months to go General Data Privacy Regulation Essentials

Wednesday, November 29 | 9:00 am ET, 2:00 pm GMT  

With the GDPR compliance deadline of May 2018, we investigate the opportunity to not just meet the regulation but transform and deepen trust and relationships with your customers around their Personal Data. IBM presents a framework for your GDPR journey, describing the common steps and actions.

Register now !

  Table of Contents
Breaking News Inside KMWorld
  • Quintessentially search, no matter what the terminology
    Today's search is providing a progressively richer and more informative experience. Users can now see in one interface all the relevant information about a customer, a product or a research topic. In the age of big data, the growing number of data types and ever-increasing demand for rapid access to and understanding of content, search will only become more essential.
KM In Practice
Quote of the Week
"Some are born with knowledge, some derive it from study, and some acquire it only after a painful realization of their ignorance. But the knowledge being possessed, it comes to the same thing. — Confucius
  Breaking News

K1 Investment Buys Actiance

Combination of Actiance and Smarsh will address rapid change in financial services sector in light of need to comply with SEC and FINRA standards, MiFID II, and the EU's GDPR

K1 Investment Management has acquired Actiance, a pioneer in communications compliance, archiving, and analytics.

Pending regulatory approval from government authorities, Actiance will be combined with Smarsh, which provides archiving solutions for compliance,...

Continue Here: http://www.kmworld.com/Articles/News/News/K1-Investment-Buys-Actiance-121776.aspx

Return to Contents


Elastic Acquires SaaS-Based Search Startup Switftype

Released earlier this year, Swiftype's Enterprise Search product helps organizations manage content across disparate data sources and seamlessly connect to cloud-based applications

Elastic, the company behind Elasticsearch and the Elastic Stack open source products for search, logging, and analytics, has acquired Swiftype, a San Francisco-based startup founded in 2012 and backed by Y Combinator and...

Continue Here: http://www.kmworld.com/Articles/News/News/Elastic-Acquires-SaaS-Based-Search-Startup-Switftype-121692.aspx

Return to Contents


Accenture Insights Platform for Government Receives FedRAMP Authorization

Accenture Insights Platform for Government (AIP for Government) is an industry-specific configuration of Accenture's patented AIP platform

The U.S. federal government has awarded FedRAMP authorization to the Accenture Insights Platform for Government (AIP for Government), a cloud-based platform that provides federal agencies with pre-integrated data access, analytics, and...

Continue Here: http://www.kmworld.com/Articles/News/News/Accenture-Insights-Platform-for-Government-Receives-FedRAMP-Authorization-121727.aspx

Return to Contents


  Inside KMWorld

Quintessentially search, no matter what the terminology

Today's search is providing a progressively richer and more informative experience. Users can now see in one interface all the relevant information about a customer, a product or a research topic. In the age of big data, the growing number of data types and ever-increasing demand for rapid access to and understanding of content, search will only become more essential.

Insight engines, cognitive search and knowledge discovery are among the terms that evolved as new descriptors because the label of “search engine” was no longer adequate to describe what those solutions...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Quintessentially-search-no-matter-what-the-terminology-121266.aspx

Return to Contents


  KM In Practice

CRISP seeks to solve the identity challenge

A regional health system is using technology to ensure that organizations exchanging information are talking about the same people.

Chesapeake Regional Information System for our Patients (CRISP), a not-for-profit health information exchange (HIE) serving Maryland and the District of Columbia, is using technology to ensure that organizations exchanging...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/CRISP-seeks-to-solve-the-identity-challenge-121840.aspx

Return to Contents


In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2018 - Jun 14, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

Search KMWorld

Connect