Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, October 10, 2017

SharePoint Symposium Nov 8-9 Washington, DC

This year finds SharePoint undergoing major changes, with the arrival of SharePoint 2016 on-premise and Microsoft’s rapid innovation on the Office 365 platform. Whether you've committed to on-premise, cloud, or hybrid, the choices facing you as an enterprise business or IT leader have never been more critical.

Join us for fast-paced, informative, and practical sessions led by industry experts and experienced customers. From leveraging new features in Office 365 to measuring and optimizing your existing SharePoint estate, all the conference sessions will draw from real-life experience and best practices from leading practitioners.

Register Now

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
"Some are born with knowledge, some derive it from study, and some acquire it only after a painful realization of their ignorance. But the knowledge being possessed, it comes to the same thing. — Confucius
  Breaking News

Actiance Helps FinServ Companies Meet MiFID II Compliance Challenges

Introduces integrated voice capture, archiving, and retrieval to address e-discovery and regulatory requirements

Actiance, a provider of solutions for communications compliance, archiving, and analytics, is teaming with top telecommunication solution providers Movius, Red Box, and artificial intelligence vendor Veritone to deliver a holistic, integrated...

Continue Here: http://www.kmworld.com/Articles/News/News/Actiance-Helps-FinServ-Companies-Meet-MiFID-II-Compliance-Challenges-120923.aspx

Return to Contents


ID.me Becomes FedRAMP Ready to Provide Technology to Store Government Data

ID.me's solution can now offer more identity proofing solutions for the federal government

ID.me, a provider of digital identity solutions, is receiving a FedRAMP Ready certification for its identity verification platform.

According to the vendor, this certification extends ID.me’s leadership as a next-generation identity platform...

Continue Here: http://www.kmworld.com/Articles/News/News/ID.me-Becomes-FedRAMP-Ready-to-Provide-Technology-to-Store-Government-Data-120916.aspx

Return to Contents


Alogent Announces Enterprise Content Management Upgrade

FASTdocs v.6.0 manages work and data for banks and credit unions

Alogent has launched a new release of its ECM suite of solutions.The new FASTdocs expands beyond its roots in credit union best practices to provide expanded functionality to both banks and...

Continue Here: http://www.kmworld.com/Articles/News/News/Alogent-Announces-Enterprise-Content-Management-Upgrade-120899.aspx

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  Inside KMWorld

Shaping healthcare’s future with genomic data

The growing relevance of genetic data in the modern healthcare landscape is attributed to multiple factors, the most prominent of which is likely cost.

The knowledge management rigors associated with computational molecular biology and one of its most promising manifestations, genomic sequencing, are formidable. Managing genetic data involves:

  KM In Practice

Workflow improvements lead to more jobs and satisfied customers

Company's clients see an immediate reduction in travel time, as their workers no longer have to travel into an office to pick up an assignment. Instead, they're receiving up-to-the-minute requests on their mobile device

Kirona Solutions, a provider of mobile workforce automation and field service optimization solutions in the United Kingdom, wanted to integrate data from complex systems in a timely, effective manner.

As...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Workflow-improvements-lead-to-more-jobs-and-satisfied-customers-120951.aspx

Return to Contents


In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Hyatt Regency Boston, Boston, MA
May 22, 2018 - May 23, 2018
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2018 - Jun 14, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

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