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Tuesday, September 19, 2017

Sponsored By: Colligo and Attivio

Game Changing Breakthroughs in Knowledge Management 

Today- Tuesday, September 19 | 11:00 am PT, 2:00 pm ET  

A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge, both tacit (informal, hidden) and explicit (written down, codified), is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Register now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
"Some are born with knowledge, some derive it from study, and some acquire it only after a painful realization of their ignorance. But the knowledge being possessed, it comes to the same thing. — Confucius
  Breaking News

Syncsort and ASG Technologies Partner to Deliver Combined Data Governance Initiatives

The collaboration will enhance data governance and regulatory compliance

Syncsort and ASG Technologies are collaborating on new security initiatives that will combine their solutions and expertise in data quality and data governance.

The partnership unites Syncsort’s Trillium data discovery and quality...

Continue Here: http://www.kmworld.com/Articles/News/News/Syncsort-and-ASG-Technologies-Partner-to-Deliver-Combined-Data-Governance-Initiatives-120506.aspx

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Content Lifecycle Management Provider Enhances Project Management Tools for Creative and Marketing Collaboration

New FLOW module in Northplains NEXT cloud platform helps coordinate people, tasks, and approvals

Northplains has announced its new FLOW module, a robust workflow engine for its new cloud-based NorthplainsNEXT platform for content lifecycle management. The new module gives creative teams and marketers project management...

Continue Here: http://www.kmworld.com/Articles/News/News/Content-Lifecycle-Management-Provider-Enhances-Project-Management-Tools-for-Creative-and-Marketing-Collaboration-120500.aspx

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Konica Minolta Snaps Up DSSI

Acquisition brings additional ECM services to Konica Minolta and expands its footprint in the western region

Konica Minolta Business Solutions U.S.A. has acquired Document Scanning Systems and Imaging, Inc. (DSSI), which Konica Minolta says will allow it to improve its current document management capabilities and increase its...

Continue Here: http://www.kmworld.com/Articles/News/News/Konica-Minolta-Snaps-Up-DSSI-120525.aspx

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  Inside KMWorld

Digital asset management: diverse and expanding

Current DAM technology is mature and effective, but interesting advances are also being made that incorporate geolocation, artificial intelligence (AI) and other capabilities.

Companies that need to manage assets for marketing or other purposes and those whose primary products are digital assets have been using digital asset management (DAM) systems consistently and beneficially. The...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Digital-asset-management-diverse-and-expanding-120378.aspx

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  KM In Practice

Mortgage company eases loan processing with OCR

Software saved hours right off the bat. What normally would have taken half an hour took three minutes."

Vintage Mortgage Group turned to technology to automate processing the many forms it handles each day, helping homebuyers purchase property in the San Francisco Bay Area.

The company, which provides...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Mortgage-company-eases-loan-processing-with-OCR-120544.aspx

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In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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