Join your peers at KMWorld 2018 in Washington DC. Save $200 off your KMWorld Pass with Early Bird pricing.

 

Tuesday, September 12, 2017

Sponsored By: Colligo and Attivio

Game Changing Breakthroughs in Knowledge Management 

Tuesday, September 19 | 11:00 am PT, 2:00 pm ET  

A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge, both tacit (informal, hidden) and explicit (written down, codified), is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Register now !

  Table of Contents
Breaking News KM In Practice The Future of the Future
  • What not to worry about
    There's still plenty of thinking, innovating and discovery that needs to be done. Use machines as your tools, not as your master.
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Adobe and Microsoft Expand Strategic Partnership to E-Signatures and Collaboration

Adobe Sign is now Microsoft's preferred e-signature solution and Microsoft Teams is the preferred chat-based workspace across Adobe Cloud Services

Adobe and Microsoft Corp. are expanding their strategic alliance to increase workforce productivity and drive more efficient business processes. Adobe Sign, the e-signature service in Adobe Document Cloud, is now Microsoft’s...

Continue Here: http://www.kmworld.com/Articles/News/News/Adobe-and-Microsoft-Expand-Strategic-Partnership-to-E-Signatures-and-Collaboration-120349.aspx

Return to Contents


Cognitive Search Vendor Lucidworks Announces Integration with Reddit

The integration will power Reddit's search functionality

Lucidworks, a provider of cognitive search solutions, has announced its integration with Reddit, bringing Fusion, Lucidworks’ search application development platform, to the Reddit user interface.

The vendors say that this integration will...

Continue Here: http://www.kmworld.com/Articles/News/News/Cognitive-Search-Vendor-Lucidworks-Announces-Integration-with-Reddit-120348.aspx

Return to Contents


Accusoft Launches No-Code Workflow Designer for OnTask

Allows companies to build custom business processes that automate all tasks in the process, without coding or the assistance of IT

Accusoft, a provider of document and imaging tools, has announced the launch of a new no-code workflow designer in its web-based business process automation software, OnTask. The workflow designer allows companies...

Continue Here: http://www.kmworld.com/Articles/News/News/Accusoft-Launches-No-Code-Workflow-Designer-for-OnTask-120332.aspx

Return to Contents


  KM In Practice

Idaho health insurer gains efficiency and insight into customer interactions

Using the new system the company can collate data from disparate sources, automate routine procedures and proactively provide agents with real-time guidance to help improve the customer experience.

Blue Cross of Idaho, which provides health insurance to one-quarter of the state’s population, has improved its contact center efficiency and customer satisfaction with the help of analytics-based workforce...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Idaho-health-insurer-gains-efficiency-and-insight-into-customer-interactions-120412.aspx

Return to Contents


  The Future of the Future

What not to worry about

There's still plenty of thinking, innovating and discovery that needs to be done. Use machines as your tools, not as your master.

In our complex, fast-changing world, there’s never been any shortage of danger or opportunity. To make things even more challenging, those two opposites are frequently fueled by hype, usually for journalistic...

Continue Here: http://www.kmworld.com/Articles/Column/The-Future-of-the-Future/What-not-to-worry-about-118957.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Anaheim Convention Center, Anaheim, California
Oct 22, 2018 - Oct 24, 2018
JW Marriott, Washington, DC
Nov 05, 2018 - Nov 06, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 07, 2018 - Nov 08, 2018

Search KMWorld

Connect