Interested in great customer relationships? Check out our CRM Evolution and Smart Customer Service Conferences this April
Tuesday, August 08, 2017

930 Gov

As the Knowledge Management discipline continues to evolve across government, KM professionals will once again meet at DGI’s 5th annual 930gov on September 6th to network and share their respective experiences to improve decision making and improve government operations.

During this one-day, FREE program, KM professionals review strategies, solutions and tools for improved business operations and decision-support. Register for the Knowledge, Information and Data Management Conference @930gov to join other Government IT, knowledge managers, acquisition professionals, and their teams to review FY2018 plans and explore new opportunities.
For the latest updates: @DGIEvents, #930gov.

  Table of Contents
Breaking News KM In Practice News Analysis
  • Using AI in an uncertain world
    Human thinking balances AI systems. They can plug each other's blind spots. Humans make judgments based on their worldview. They are capable of understanding priorities, ethics, values, justice and beauty. Machines can't. But machines can crunch vast volumes of data.
Quote of the Week
The meaning of man's life consists in proving to himself every minute that he's a man and not a piano key. —  Fyodor Dostoevsky
  Breaking News

KMWorld Unveils 2017 Conference Program

KMWorld 2017 is co-located with Taxonomy Boot Camp, Enterprise Search & Discovery, SharePoint Symposium, and the Text Analytics Forum

Registration is open and the program is now available for the KMWorld 2017 conference, an event that focuses on the fact that people are at the core of knowledge sharing...

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Accenture Acquires Search Technologies

Expanded content analytics and enterprise search capabilities will help clients power machine learning solutions, unlocking new intelligence from unstructured data

Accenture has acquired Search Technologies, a Herndon, Virginia-based technology services firm specializing in the design, implementation and management of big data and search analytics. Terms of the transaction were not disclosed.


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ASG Technologies Enables Enterprise Digital Transformation with Workspace 10.0

Allows employees to optimize how they access job-critical material, but ensures enterprise control

ASG Technologies has unveiled Workspaces 10.0, an end-to-end enterprise platform that gives users a virtual desktop whenever and wherever they need it to meet the needs of today's...

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  KM In Practice

Gaining a better understanding of your target audience

E-commerce marketing solution provides a unified experience to customers across online channels and connected devices.

Home Ice Cream, based in Australia, has selected an e-commerce marketing solution to provide a unified experience to customers across online channels and connected devices. The company will leverage...

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  News Analysis

Using AI in an uncertain world

Human thinking balances AI systems. They can plug each other's blind spots. Humans make judgments based on their worldview. They are capable of understanding priorities, ethics, values, justice and beauty. Machines can't. But machines can crunch vast volumes of data.

Like anything else in life except death and taxes (and even the particulars of those are uncertain), uncertainty is something that humans deal with every day. From relying on the weather...

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Insight From Chaos: User Activity Speaks Volumes

Life used to be simple. Enterprise content was fairly manageable. It was contained inside a single solution provided by a single vendor across no more than a handful of repositories. Granting rights and permissions was straightforward because the system was integrated. Adding various workflows was pretty simple and usually quite consistent. Understanding the flow of content was relatively obvious, as it was contained. Lastly, the sheer scale of the content being managed was something a mere mortal could wrap their head around. It was the best of times.

To read more of this Best Practices in Enterprise Content Management White Paper article, Click Here.

KMWorld Web Events
Coming March 20, 2018
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and foster collaboration will ultimately determine how successful your organization will be.

Coming April 17, 2018
Best Practices in Information Governance
Controlling information access and distribution will become ever more critical as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. An increasing amount of legislation and litigation demands extra scrutiny over how you and your employees care for information. Balancing data privacy with usability remains challenging.

Coming May 15, 2018
How to Succeed with Information and Knowledge Management in the Cloud
Cloud-based information and knowledge management can provide powerful solutions for your organization. With benefits like cost reduction, ease of use and access, and better knowledge sharing, using cloud-hosted KM and information management solutions can have a significant ROI. Join us to see how to succeed with KM in the cloud.

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in May/June 2018***

Best Practices in Text Analytics

The overriding problem with information is, of course, there's too much of it. And we're not just talking about the 1s and 0s of databases. There's text and email and social media and voice and video to contend with.

But it's not so much the volume or variety of data that is daunting companies today. It's realizing the usefulness and value that is locked away in those data stores. So enterprising organizations are applying analytics tools to locate, associate and deliver key information sources directly to and from their users' many resources.

Find out how analytics is playing a key role in the thriving big data marketplace.

Be part of the next KMWorld White Paper, "Best Practices in Text Analytics." Find out what the big deal is.

To participate in this White Paper opportunity, contact:

LaShawn Fugate   

Stephen Faig 
Adam Shepherd

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

Upcoming Events
Ronald Reagan Building, Washington, DC
Mar 22, 2018 - Mar 22, 2018
San Antonio, TX
Apr 11, 2018 - Apr 13, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018