Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, August 08, 2017

930 Gov

As the Knowledge Management discipline continues to evolve across government, KM professionals will once again meet at DGI’s 5th annual 930gov on September 6th to network and share their respective experiences to improve decision making and improve government operations.

During this one-day, FREE program, KM professionals review strategies, solutions and tools for improved business operations and decision-support. Register for the Knowledge, Information and Data Management Conference @930gov to join other Government IT, knowledge managers, acquisition professionals, and their teams to review FY2018 plans and explore new opportunities.
For the latest updates: @DGIEvents, #930gov.

  Table of Contents
Breaking News KM In Practice News Analysis
  • Using AI in an uncertain world
    Human thinking balances AI systems. They can plug each other's blind spots. Humans make judgments based on their worldview. They are capable of understanding priorities, ethics, values, justice and beauty. Machines can't. But machines can crunch vast volumes of data.
Quote of the Week
"Some are born with knowledge, some derive it from study, and some acquire it only after a painful realization of their ignorance. But the knowledge being possessed, it comes to the same thing. — Confucius
  Breaking News

KMWorld Unveils 2017 Conference Program

KMWorld 2017 is co-located with Taxonomy Boot Camp, Enterprise Search & Discovery, SharePoint Symposium, and the Text Analytics Forum

Registration is open and the program is now available for the KMWorld 2017 conference, an event that focuses on the fact that people are at the core of knowledge sharing...

Continue Here: http://www.kmworld.com/Articles/News/News/KMWorld-Unveils-2017-Conference-Program-119714.aspx

Return to Contents


Accenture Acquires Search Technologies

Expanded content analytics and enterprise search capabilities will help clients power machine learning solutions, unlocking new intelligence from unstructured data

Accenture has acquired Search Technologies, a Herndon, Virginia-based technology services firm specializing in the design, implementation and management of big data and search analytics. Terms of the transaction were not disclosed.

The...

Continue Here: http://www.kmworld.com/Articles/News/News/Accenture-Acquires-Search-Technologies-119720.aspx

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ASG Technologies Enables Enterprise Digital Transformation with Workspace 10.0

Allows employees to optimize how they access job-critical material, but ensures enterprise control

ASG Technologies has unveiled Workspaces 10.0, an end-to-end enterprise platform that gives users a virtual desktop whenever and wherever they need it to meet the needs of today's...

Continue Here: http://www.kmworld.com/Articles/News/News/ASG-Technologies-Enables-Enterprise-Digital-Transformation-with-Workspace-10.0-119667.aspx

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  KM In Practice

Gaining a better understanding of your target audience

E-commerce marketing solution provides a unified experience to customers across online channels and connected devices.

Home Ice Cream, based in Australia, has selected an e-commerce marketing solution to provide a unified experience to customers across online channels and connected devices. The company will leverage...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Gaining-a-better-understanding-of-your-target-audience-119741.aspx

Return to Contents


  News Analysis

Using AI in an uncertain world

Human thinking balances AI systems. They can plug each other's blind spots. Humans make judgments based on their worldview. They are capable of understanding priorities, ethics, values, justice and beauty. Machines can't. But machines can crunch vast volumes of data.

Like anything else in life except death and taxes (and even the particulars of those are uncertain), uncertainty is something that humans deal with every day. From relying on the weather...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/Using-AI-in-an-uncertain-world-118960.aspx

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In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Hyatt Regency Boston, Boston, MA
May 22, 2018 - May 23, 2018
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2018 - Jun 14, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018