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Tuesday, June 20, 2017

Sponsored by Swiftype, KMS lighthouse/TeleTech Consulting and Zapproved

How to Succeed with Cloud-Based Knowledge Management

Tuesday, June 26 | 11:00 am PT, 2:00 pm ET  

The success of any organization depends on the knowledge necessary to create new opportunities and improve performance. The cloud has opened up exciting possibilities for knowledge management, particularly in the area of search. Opportunities for increased knowledge sharing to increase productivity, both within and outside the U.S., exist through enterprise search, predictive search, federated search, chat integration, and more.

Register now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Nuance Broadens Analytics Portfolio

Voice of the customer analytics optimizes the customer experience and improves business results

Nuance Communications is expanding the Nuance Analytics portfolio with improvements for customer engagement. According to the vendor, Nuance Analytics can identify insights across the customer journey and optimize the customer experience...

Continue Here: http://www.kmworld.com/Articles/News/News/Nuance-Broadens-Analytics-Portfolio-118812.aspx

Return to Contents


Lexalytics Releases Retail-Targeted Text Analytics Software

Helps online retailers enhance customer experience and identify opportunities

Lexalytics, a provider of cloud and on-prem text analytics solutions, has introduced the eCommerce Industry Pack, a specialized version of the company’s text analytics software.

The eCommerce Industry Pack is engineered to...

Continue Here: http://www.kmworld.com/Articles/News/News/Lexalytics-Releases-Retail-Targeted-Text-Analytics-Software-118831.aspx

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Attivio 5.5 Advances Cognitive Search and Insight Platform

Uses cognitive search to get enterprise users information when they need it

Attivio has announced the release of Attivio Platform 5.5. The new version of the Attivio Cognitive Search and Insight Platform leverages cognitive capabilities, such as machine learning and natural language processing.

According...

Continue Here: http://www.kmworld.com/Articles/News/News/Attivio-5.5-Advances-Cognitive-Search-and-Insight-Platform-118755.aspx

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  Inside KMWorld

KM and the environment: Water management uses analytics, big data and collaboration to handle complexity.

The goal was to create a decision support system that would integrate data from multiple sources, including weather predictions and sensors that measure water quality.

Water is a vital resource with pervasive effects on the environment, health and the economy. More than a billion people are facing water shortages, and many contend with problems such as...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-and-the-environment-Water-management-uses-analytics-big-data-and-collaboration-to-handle-complexity.-118371.aspx

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  KM In Practice

Employing blockchain technology to ease multinational insurance coverage

Three companies worked together to convert a multinational, controlled master policy written in the United Kingdom and three local policies in the United States, Singapore and Kenya into a smart contract that offers a shared view of policy data and documentation in real time.

American International Group (AIG), Standard Chartered Bank and IBM have piloted a multinational “smart contract”-based insurance policy using blockchain, a distributed ledger technology, according to news release from AIG.

The pilot solution,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Employing-blockchain-technology-to-ease-multinational-insurance-coverage-118884.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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