Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, May 16, 2017

Sponsored by: Colligo and VERA

Taking Information Governance to the Next Level

Tuesday, May 23 | 11:00 am PT, 2:00 pm ET  

Controlling information access and distribution becomes more critical as the mobile workforce increases in size and stature and business becomes more global. Regulatory requirements, litigation, and securing proprietary data demands extra scrutiny over how your company and your workforce implement information governance, particularly in light of the difficulties inherent in its management and control.

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  Table of Contents
Breaking News Inside KMWorld
  • Crowdsourcing: friend or foe of KM?
    Often used for innovation, crowdsourcing can bypass organizational structures to obtain insights from large groups of individuals either within the company or outside it.
KM In Practice
Quote of the Week
"Some are born with knowledge, some derive it from study, and some acquire it only after a painful realization of their ignorance. But the knowledge being possessed, it comes to the same thing. — Confucius
  Breaking News

Lucidworks Acquires Twigkit to Improve Enterprise Search

Purpose-built UI bridges gap between data accessibility and application

Lucidworks, a provider of enterprise search solutions, is acquiring Twigkit, a software company specializing in user experiences for enterprise-grade search and big data applications.

Lucidworks says the acquisition is in line with...

Continue Here: http://www.kmworld.com/Articles/News/News/Lucidworks-Acquires-Twigkit-to-Improve-Enterprise-Search-118149.aspx

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OpenText Announces Enhancement Pack 2 for OpenText Release 16

Integrations within the OpenText Platform and with other business applications enable the flow of information inside and outside of the enterprise

OpenText, a provider of enterprise information management software, is rolling out the second enhancement pack for OpenText Release 16, the company's digital information platform that enables customers to digitize business processes...

Continue Here: http://www.kmworld.com/Articles/News/News/OpenText-Announces-Enhancement-Pack-2-for-OpenText-Release-16-118083.aspx

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ZyLAB Introduces ZyLAB ONE eDiscovery

Addresses e-discovery and intelligent governance requirements in a single platform

ZyLAB is releasing the latest version of the company’s flagship platform to address a wide a variety of e-discovery and intelligent governance requirements, regardless of preferred deployment model, e-discovery use case,...

Continue Here: http://www.kmworld.com/Articles/News/News/ZyLAB-Introduces-ZyLAB-ONE-eDiscovery-118125.aspx

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  Inside KMWorld

Crowdsourcing: friend or foe of KM?

Often used for innovation, crowdsourcing can bypass organizational structures to obtain insights from large groups of individuals either within the company or outside it.

Seen from a knowledge management perspective, crowdsourcing is a technique for capturing and using tacit knowledge. Often used for innovation, crowdsourcing can bypass organizational structures to obtain insights from large groups...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Crowdsourcing-friend-or-foe-of-KM-117714.aspx

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  KM In Practice

Danish organization chooses AI to improve contract management

Solution will help association with a database of tens of thousands of employment contracts to be able to locate contracts as well as specific data within them.

Djøf—a professional association in Denmark for graduates and students studying law, business economics and political and social sciences—has chosen an artificial intelligence (AI) solution to enhance contract review and...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Danish-organization-chooses-AI-to-improve-contract-management-118224.aspx

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In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2018 - Jun 14, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

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