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Tuesday, May 09, 2017

KMWorld 2016 Video - Keynotes & Sessions

Couldn't make it to KMWorld 2016? We've got the answer!

Check out the KMWorld Video Portal, featuring some of the highlights from the 2016 event, including all of our conference keynote addresses. Watch as industry leaders like Dave Snowden, Jeffrey Phillips, Louis Tetu, and our expert panelists discuss the trends and issues that matter most to you and the future of knowledge management. 

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Clarabridge Improves Customer Experience Management with New Capabilities

New product release offers AI conversational surveys, omni-channel case management, and CX-focused machine learning to support CX

Clarabridge, a provider of customer experience management (CEM) solutions, has announced CX Revolution, its vision to enable brands with the necessary tools to integrate data-driven customer experience into the...

Continue Here: http://www.kmworld.com/Articles/News/News/Clarabridge-Improves-Customer-Experience-Management-with-New-Capabilities-117963.aspx

Return to Contents


Xavient Launches Near-Real-Time Speech-To-Text Analytics Platform

AMPLIFY will be offered as a cloud-based, on-premise, batch or real-time service

Xavient Information Systems, a provider of digital solutions and IT services, has launched AMPLIFY, an artificial intelligence-powered analytics platform created to help enterprises improve customer experience and loyalty in...

Continue Here: http://www.kmworld.com/Articles/News/News/Xavient-Launches-Near-Real-Time-Speech-To-Text-Analytics-Platform-117960.aspx

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ONE Discovery Launches Unified E-Discovery Software Platform

Can be deployed on-premise; in a secure, virtual cloud environment; or hosted in a dedicated environment

ONE Discovery, a developer of processing, review, management, and trial preparation solutions, has launched a unified e-discovery platform.

According to the company ONE Discovery adds performance and usability to document processing,...

Continue Here: http://www.kmworld.com/Articles/News/News/ONE-Discovery-Launches-Unified-E-Discovery-Software-Platform-117766.aspx

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  Inside KMWorld

Records Management - Overcoming barriers to gain rewards

Records management has been compared to taking out the trash—no one likes to do it, but if you don't, the house will start to smell.

Records management has been compared to taking out the trash—no one likes to do it, but if you don’t, the house will start to smell. “Keeping information that you don’t need...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Records-Management----Overcoming-barriers-to-gain-rewards-117720.aspx

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  KM In Practice

Alstom employees gain instant insights from data

The cognitive search and analytics solution chosen will provide 31,000 employees with the most relevant way to interact with the company's management system.

Alstom, headquartered in France with a presence in more than 60 countries, develops and markets systems, equipment and services for the transport sector. To enable employees to search data...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Alstom-employees-gain-instant-insights-from-data-118086.aspx

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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Anaheim Convention Center, Anaheim, California
Oct 22, 2018 - Oct 24, 2018
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Nov 05, 2018 - Nov 06, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 07, 2018 - Nov 08, 2018

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