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Tuesday, April 11, 2017

KMWorld 2016 Video - Keynotes & Sessions

Couldn't make it to KMWorld 2016? We've got the answer!

Check out the KMWorld Video Portal, featuring some of the highlights from this year's event, including all of our conference keynote addresses. Watch as industry leaders like Dave Snowden, Jeffrey Phillips, Louis Tetu, and our expert panelists discuss the trends and issues that matter most to you and the future of knowledge management. 

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
A moment's insight is sometimes worth a life's experience.  — Oliver Wendell Holmes
  Breaking News

Clarabridge Rolls Out Voice Transcription and Advanced Analytics for Contact Centers

CX Contact Center integrates voice data with chat logs, agent notes, emails, social interactions and CRM data

Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions, has announced CX Contact Center, a full-service solution for analyzing Voice of the Customer data in the contact...

Continue Here: http://www.kmworld.com/Articles/News/News/Clarabridge-Rolls-Out-Voice-Transcription-and-Advanced-Analytics-for-Contact-Centers-117375.aspx

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Text Analytics Provider Lexalytics Announces HR Industry Pack

New software helps human resources departments design more effective voice of the employee programs

Lexalytics, a provider of cloud and on-premise text analytics solutions, is launching its HR Industry Pack, which uses text analytics to improve corporate human resources (HR) operations and...

Continue Here: http://www.kmworld.com/Articles/News/News/Text-Analytics-Provider-Lexalytics-Announces-HR-Industry-Pack-117389.aspx

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KnowledgeLake Achieves Microsoft Silver Cloud Platform Competency

Competency is recognition of KnowledgeLake's cloud transformation services expertise

KnowledgeLake, a provider of document processing solutions, announced it has been awarded Microsoft’s Silver Cloud Platform competency, demonstrating the company’s proficiency in cloud applications and services.

According to KnowlegeLake,...

Continue Here: http://www.kmworld.com/Articles/News/News/KnowledgeLake-Achieves-Microsoft-Silver-Cloud-Platform-Competency-117262.aspx

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  Inside KMWorld

Charting a better user experience with health insurance -
Old infrastructure and new challenges complicate the customer journey

The nature of customer experience management has changed dramatically for health insurance companies in the past few years, driven by the evolving composition of the customer base and a new focus on value-based care.

The nature of customer experience management has changed dramatically for health insurance companies in the past few years, driven by the evolving composition of the customer base and a new focus...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Charting-a-better-user-experience-with-health-insurance----Old-infrastructure-and-new-challenges-complicate-the-customer-journey-117192.aspx

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  KM In Practice

Search tool helps law firm capture its knowledge assets

Law firm needed an innovative solution and platform selected has allowed them to implement their vision of providing integrated, secure and effective access to their knowledge resources.

Howard Kennedy, a law firm headquartered in London with 53 partners and 350 staff, has deployed a cognitive search solution to ensure access to its knowledge assets.

The law firm...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Search-tool-helps-law-firm-capture-its-knowledge-assets-117463.aspx

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ABCs for Optimizing Your Knowledge Base

A knowledge management system can have tremendous benefits for your employees—providing them consistent, accurate answers to a variety of complex issues and questions, and helping them work more efficiently and effectively. But knowledge bases can be effective only if they contain the right information. For many organizations, determining what knowledge to add to the knowledge base is a big challenge…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming November 29, 2017
6 months to go - General Data Protection Regulation Essentials
With the GDPR compliance deadline of May 2018, we investigate the opportunity to not just meet the regulation but transform and deepen trust and relationships with your customers around their Personal Data. IBM presents a framework for your GDPR journey, describing the common steps and actions.

Coming December 07, 2017
Fostering Sustainable Communities with Office 365
Let's look at the tools you have available in Office 365 today, including SharePoint and Yammer to engage your employees in communities of practice and interest. In this practical webinar, you'll get tips on how to use some of the latest features in Office 365 in addition to how to think about governance and balance in your knowledge management activities.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management plays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in January/February 2018***

Best Practices in BPM and Case Management

The Case for Case Management

By now we've all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over? just in a better way.

Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. We call it Case and Business Process Management.

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper "Best Practices in BPM and Case Management."

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Best Practices in E-Discovery

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. The courts are becoming much more knowledgeable about the discovery of electronic records, and the rules that govern the process. But many organizations are either slow or unknowledgeable about how to protect themselves.

At the same time, that ESI can be of great benefit to many business processes. It should be protected, but not wasted. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practices for E-Discovery," and tell the marketplace how YOU can solve this conflict.

To participate in these White Paper opportunities, contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Knowledge Management [November/December 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Mobile Workforce [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Renaissance Boston Waterfront Hotel, Boston, MA
Nov 28, 2017 - Nov 29, 2017
The Venetian Resort Hotel and Casino, Las Vegas, NV
Dec 04, 2017 - Dec 07, 2017

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