Interested in great customer relationships? Check out our CRM Evolution and Smart Customer Service Conferences this April
Tuesday, April 11, 2017

KMWorld 2016 Video - Keynotes & Sessions

Couldn't make it to KMWorld 2016? We've got the answer!

Check out the KMWorld Video Portal, featuring some of the highlights from this year's event, including all of our conference keynote addresses. Watch as industry leaders like Dave Snowden, Jeffrey Phillips, Louis Tetu, and our expert panelists discuss the trends and issues that matter most to you and the future of knowledge management. 

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Sir, I have been through it from Alpha to Omaha, and I tell you that the less a man knows the bigger the noise he makes and the higher the salary he commands.  — Mark Twain
  Breaking News

Clarabridge Rolls Out Voice Transcription and Advanced Analytics for Contact Centers

CX Contact Center integrates voice data with chat logs, agent notes, emails, social interactions and CRM data

Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions, has announced CX Contact Center, a full-service solution for analyzing Voice of the Customer data in the contact...

Continue Here: http://www.kmworld.com/Articles/News/News/Clarabridge-Rolls-Out-Voice-Transcription-and-Advanced-Analytics-for-Contact-Centers-117375.aspx

Return to Contents


Text Analytics Provider Lexalytics Announces HR Industry Pack

New software helps human resources departments design more effective voice of the employee programs

Lexalytics, a provider of cloud and on-premise text analytics solutions, is launching its HR Industry Pack, which uses text analytics to improve corporate human resources (HR) operations and...

Continue Here: http://www.kmworld.com/Articles/News/News/Text-Analytics-Provider-Lexalytics-Announces-HR-Industry-Pack-117389.aspx

Return to Contents


KnowledgeLake Achieves Microsoft Silver Cloud Platform Competency

Competency is recognition of KnowledgeLake's cloud transformation services expertise

KnowledgeLake, a provider of document processing solutions, announced it has been awarded Microsoft’s Silver Cloud Platform competency, demonstrating the company’s proficiency in cloud applications and services.

According to KnowlegeLake,...

Continue Here: http://www.kmworld.com/Articles/News/News/KnowledgeLake-Achieves-Microsoft-Silver-Cloud-Platform-Competency-117262.aspx

Return to Contents


  Inside KMWorld

Charting a better user experience with health insurance -
Old infrastructure and new challenges complicate the customer journey

The nature of customer experience management has changed dramatically for health insurance companies in the past few years, driven by the evolving composition of the customer base and a new focus on value-based care.

The nature of customer experience management has changed dramatically for health insurance companies in the past few years, driven by the evolving composition of the customer base and a new focus...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Charting-a-better-user-experience-with-health-insurance----Old-infrastructure-and-new-challenges-complicate-the-customer-journey-117192.aspx

Return to Contents


  KM In Practice

Search tool helps law firm capture its knowledge assets

Law firm needed an innovative solution and platform selected has allowed them to implement their vision of providing integrated, secure and effective access to their knowledge resources.

Howard Kennedy, a law firm headquartered in London with 53 partners and 350 staff, has deployed a cognitive search solution to ensure access to its knowledge assets.

The law firm...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Search-tool-helps-law-firm-capture-its-knowledge-assets-117463.aspx

Return to Contents


Understanding Content Services for the Enterprise

Content is the lifeblood of any successful business in today's intensely competitive environment, but without a solid strategy and solution for managing that content, businesses can be quickly left behind. Often referred to as "Content Services," making the most of content requires accessing, indexing, evaluating, prioritizing and protecting that content to best leverage it in order to drive higher customer satisfaction and growth through existing and new revenue streams. Choose the right service provider with expertise in Content Services, and set your business on the path to success.

To read more of this Best Practices in Enterprise Content Management White Paper article, Click Here.

KMWorld Web Events
Coming May 15, 2018
How to Succeed with Information and Knowledge Management in the Cloud
Cloud-based information and knowledge management can provide powerful solutions for your organization. With benefits like cost reduction, ease of use and access, and better knowledge sharing, using cloud-hosted KM and information management solutions can have a significant ROI. Join us to see how to succeed with KM in the cloud.

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***

Best Practices in Enhancing SharePoint

Organizations encourage their employees to communicate and collaborate not out of selflessness but because it increases productivity and leads to greater profitability. For many organizations, the tool they use to foster these work behaviors is SharePoint. It’s become the accepted tool for collaboration and content management.

But it is not a static tool and it’s not nearly as simple as children’s toys. SharePoint is full of complexity and its enhancements take some time and effort to use effectively.

To share your SharePoint success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Marriott Hotel, Downtown Chicago, IL
May 06, 2018 - May 09, 2018
Hyatt Regency Boston, Boston, MA
May 22, 2018 - May 23, 2018
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

Search KMWorld

Connect