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Tuesday, April 11, 2017

KMWorld 2016 Video - Keynotes & Sessions

Couldn't make it to KMWorld 2016? We've got the answer!

Check out the KMWorld Video Portal, featuring some of the highlights from this year's event, including all of our conference keynote addresses. Watch as industry leaders like Dave Snowden, Jeffrey Phillips, Louis Tetu, and our expert panelists discuss the trends and issues that matter most to you and the future of knowledge management. 

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Whoever acquires knowledge and does not practice it resembles he who plows his land and leaves it unsown.  — Saadi
  Breaking News

Clarabridge Rolls Out Voice Transcription and Advanced Analytics for Contact Centers

CX Contact Center integrates voice data with chat logs, agent notes, emails, social interactions and CRM data

Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions, has announced CX Contact Center, a full-service solution for analyzing Voice of the Customer data in the contact...

Continue Here: http://www.kmworld.com/Articles/News/News/Clarabridge-Rolls-Out-Voice-Transcription-and-Advanced-Analytics-for-Contact-Centers-117375.aspx

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Text Analytics Provider Lexalytics Announces HR Industry Pack

New software helps human resources departments design more effective voice of the employee programs

Lexalytics, a provider of cloud and on-premise text analytics solutions, is launching its HR Industry Pack, which uses text analytics to improve corporate human resources (HR) operations and...

Continue Here: http://www.kmworld.com/Articles/News/News/Text-Analytics-Provider-Lexalytics-Announces-HR-Industry-Pack-117389.aspx

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KnowledgeLake Achieves Microsoft Silver Cloud Platform Competency

Competency is recognition of KnowledgeLake's cloud transformation services expertise

KnowledgeLake, a provider of document processing solutions, announced it has been awarded Microsoft’s Silver Cloud Platform competency, demonstrating the company’s proficiency in cloud applications and services.

According to KnowlegeLake,...

Continue Here: http://www.kmworld.com/Articles/News/News/KnowledgeLake-Achieves-Microsoft-Silver-Cloud-Platform-Competency-117262.aspx

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  Inside KMWorld

Charting a better user experience with health insurance -
Old infrastructure and new challenges complicate the customer journey

The nature of customer experience management has changed dramatically for health insurance companies in the past few years, driven by the evolving composition of the customer base and a new focus on value-based care.

The nature of customer experience management has changed dramatically for health insurance companies in the past few years, driven by the evolving composition of the customer base and a new focus...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Charting-a-better-user-experience-with-health-insurance----Old-infrastructure-and-new-challenges-complicate-the-customer-journey-117192.aspx

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  KM In Practice

Search tool helps law firm capture its knowledge assets

Law firm needed an innovative solution and platform selected has allowed them to implement their vision of providing integrated, secure and effective access to their knowledge resources.

Howard Kennedy, a law firm headquartered in London with 53 partners and 350 staff, has deployed a cognitive search solution to ensure access to its knowledge assets.

The law firm...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Search-tool-helps-law-firm-capture-its-knowledge-assets-117463.aspx

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Cognitive Search Brings the Power of AI to Enterprise Search

Forrester, one of the leading analyst firms, defines Cognitive Search in a recent report as: The new generation of enterprise search that employs AI technologies such as natural language processing and machine learning to ingest, understand, organize, and query digital content from multiple data sources…

To read more of this Best Practices in Cognitive Search White Paper article, Click Here.

KMWorld Web Events
Coming August 29, 2017
Best Practices in Cognitive Search
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2016***

Best Practices in Cognitive Computing

Cognitive computing is not science fiction. From chatbots to self-driving cars, the market is evolving, and it’s on track to disrupt our everyday lives.

At the most basic level, a cognitive information system needs to be capable of extracting relevant information from big and diverse data sets to make intelligence decisions. Of course, that is easier said than done.

Share how your company is providing the resources that are paving the way forward in this exciting movement by participating in this White Paper opportunity.


Contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2016***

Best Practices for the Mobile Workforce

It's hard to imagine a larger effect than the social and mobile workforce has had on the everyday activity on knowledge workers.

The ability to take work home (or work from home entirely) and conduct business through social media-driven interaction has changed the entire landscape.

But it has also changed businesses, as organizations try to cope with a world in which employees walk off the grounds with critical corporate information on their handhelds, and where communication and collaboration don’t necessarily happen by walking to the office next door.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

Cloud Computing for the Enterprise [July/August 2017]

Text Analytics [May 2017]

KM for Financial Services [April 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Wyndham Boston Beacon Hill, Boston, MA
Aug 09, 2017 - Aug 10, 2017
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 21, 2017 - Aug 24, 2017
Walter E. Washington Convention Center, Washington, DC
Sep 06, 2017 - Sep 06, 2017
Portland Art Museum, Mark Building, Portland, OR
Sep 12, 2017 - Sep 14, 2017
Orlando World Center Marriott, Orlando, FL
Oct 15, 2017 - Oct 17, 2017