Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, February 14, 2017

Operational Excellence in Financial Services March 27-29

The 11th Annual Operational Excellence in Financial Services will be returning to New Jersey on March 27-29, 2017 to provide you with the strategies and solutions to complex operational excellence challenges.

Topics include delivering customer excellence through operational initiatives, aligning processes with your corporate objectives in financial services to meet the needs of the wider business, embedding digital transformation into process and operations.

To discover more, download the agenda.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

Optimizing and Utilizing SharePoint

A recent KMWorld roundtable webinar featured presentations on how users can optimize their SharePoint strategy

SharePoint continues to gain steam and it seems that every organization uses it. The solution mandates that we pay attention to actionable analytics and migrating content.

In a recent KMWorld...

Continue Here: http://www.kmworld.com/Articles/News/News/Optimizing-and-Utilizing-SharePoint-116280.aspx

Return to Contents


NetBase “Instant Search” Solution Supports On-Demand Social Analytics

Solution helps users to analyze key drivers behind social topics through a self-service design

NetBase, a provider of enterprise customer analytics software, has released NetBase Instant Search.

The solution enables companies to see, analyze and get insights into billions of social posts via a search...

Continue Here: http://www.kmworld.com/Articles/News/News/NetBase-Instant-Search-Solution-Supports-On-Demand-Social-Analytics-116247.aspx

Return to Contents


SDL Enhances Security and Collaboration in Trados GroupShare 2017

Enables easier, effective and more secure teamwork across projects

SDL has announced SDL Trados GroupShare 2017 with features to help project managers improve the way they work and manage localization projects.

Automating management tasks and enabling translators to work...

Continue Here: http://www.kmworld.com/Articles/News/News/SDL-Enhances-Security-and-Collaboration-in-Trados-GroupShare-2017-116188.aspx

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  Inside KMWorld

Cybersecurity: practical advice for SMBs

It would be fair to say that 2016 was a banner year for computer breaches.

It would be fair to say that 2016 was a banner year for computer breaches. From hospitals that opted to pay the ransom when hackers held their data hostage, to political...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Cybersecurity-practical-advice-for-SMBs-115898.aspx

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  KM In Practice

Cognitive banking platform identifies the meaning of customer requests

Banking group enhances the digital experience of its customers with a virtual agent and intelligent search solution

Italian banking group Intesa Sanpaolo is enhancing the digital experience of its customers with a virtual agent and intelligent search solution. The system, based on Expert System’s...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cognitive-banking-platform-identifies-the-meaning-of-customer-requests-116297.aspx

Return to Contents


AI-Driven Customer Experiences are the Future of Knowledge Management

Knowledge management, at its essence, collects, catalogs, and curates data in order to make it usable to an organization. Today's knowledge workers expect more. They expect both raw data and analytics—scratch that—answers at their fingertips. They expect automation to eliminate repetitive tasks and streamline workflows. Some key technologies and techniques are required to implement these advanced capabilities including effective search, scalable storage, and powerful AI.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2018 - Jun 14, 2018
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 20, 2018 - Aug 23, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

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