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Tuesday, February 14, 2017

Operational Excellence in Financial Services March 27-29

The 11th Annual Operational Excellence in Financial Services will be returning to New Jersey on March 27-29, 2017 to provide you with the strategies and solutions to complex operational excellence challenges.

Topics include delivering customer excellence through operational initiatives, aligning processes with your corporate objectives in financial services to meet the needs of the wider business, embedding digital transformation into process and operations.

To discover more, download the agenda.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Optimizing and Utilizing SharePoint

A recent KMWorld roundtable webinar featured presentations on how users can optimize their SharePoint strategy

SharePoint continues to gain steam and it seems that every organization uses it. The solution mandates that we pay attention to actionable analytics and migrating content.

In a recent KMWorld...

Continue Here: http://www.kmworld.com/Articles/News/News/Optimizing-and-Utilizing-SharePoint-116280.aspx

Return to Contents


NetBase “Instant Search” Solution Supports On-Demand Social Analytics

Solution helps users to analyze key drivers behind social topics through a self-service design

NetBase, a provider of enterprise customer analytics software, has released NetBase Instant Search.

The solution enables companies to see, analyze and get insights into billions of social posts via a search...

Continue Here: http://www.kmworld.com/Articles/News/News/NetBase-Instant-Search-Solution-Supports-On-Demand-Social-Analytics-116247.aspx

Return to Contents


SDL Enhances Security and Collaboration in Trados GroupShare 2017

Enables easier, effective and more secure teamwork across projects

SDL has announced SDL Trados GroupShare 2017 with features to help project managers improve the way they work and manage localization projects.

Automating management tasks and enabling translators to work...

Continue Here: http://www.kmworld.com/Articles/News/News/SDL-Enhances-Security-and-Collaboration-in-Trados-GroupShare-2017-116188.aspx

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  Inside KMWorld

Cybersecurity: practical advice for SMBs

It would be fair to say that 2016 was a banner year for computer breaches.

It would be fair to say that 2016 was a banner year for computer breaches. From hospitals that opted to pay the ransom when hackers held their data hostage, to political...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Cybersecurity-practical-advice-for-SMBs-115898.aspx

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  KM In Practice

Cognitive banking platform identifies the meaning of customer requests

Banking group enhances the digital experience of its customers with a virtual agent and intelligent search solution

Italian banking group Intesa Sanpaolo is enhancing the digital experience of its customers with a virtual agent and intelligent search solution. The system, based on Expert System’s...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cognitive-banking-platform-identifies-the-meaning-of-customer-requests-116297.aspx

Return to Contents


Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

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