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Tuesday, January 17, 2017

KMWorld 2016 Video - Keynotes & Sessions

Couldn't make it to KMWorld 2016? We've got the answer!

Check out the KMWorld Video Portal, featuring some of the highlights from this year's event, including all of our conference keynote addresses. Watch as industry leaders like Dave Snowden, Jeffrey Phillips, Louis Tetu, and our expert panelists discuss the trends and issues that matter most to you and the future of knowledge management. 

  Table of Contents
Breaking News Inside KMWorld
  • KM past and present: making the most of your resources
    It would not be an exaggeration to say that knowledge management is experiencing a quantum leap. With the advent of big data, forays into AI and great volumes of sensor data from the Internet of Things (IoT), there is a new frontier that deserves exploring.
KM In Practice
  • The Henry Ford heightens its digital channels visibility
    New system helps drive visits to the museum and provides an opportunity for visitors to view all its assets from anywhere in the world. For example, when the Rosa Parks story was launched online, within six months, 43,000 people visited the website and spent a total of 265,000 minutes on that story alone.
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

NICE Introduces New Customer Interaction Analytics Solution

Nexidia Analytics incorporates capabilities from NICE and the company's Nexidia acquisition

NICE Systems, a provider of enterprise software solutions, has introduced a new interaction analytics solution based on the Nexidia platform to enable real-time omni-channel analysis. NICE acquired Nexidia in 2016 for a...

Continue Here: http://www.kmworld.com/Articles/News/News/NICE-Introduces-New-Customer-Interaction-Analytics-Solution-115765.aspx

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New IntelliChief ECM Release Adds Configurable Index Panels

Eliminates the need to key data into ERP accounts payable non-purchase order invoice data

IntelliChief has added configurable index panels in IntelliChief ECM's latest release. According to the vendor, this eliminates the need to key data into enterprise resource planning systems (ERP) accounts...

Continue Here: http://www.kmworld.com/Articles/News/News/New-IntelliChief-ECM-Release-Adds-Configurable-Index-Panels-115654.aspx

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Relecura Unveils Knowledge Management Features in Intellectual Property Intelligence Platform

New modules apply flexible KM capabilities to patent analysis

Relecura, a developer of patent research and analysis tools, has released a suite of new modules that incorporate knowledge management into its IP analytics platform. The three new modules...

Continue Here: http://www.kmworld.com/Articles/News/News/Relecura-Unveils-Knowledge-Management-Features-in-Intellectual-Property-Intelligence-Platform-115659.aspx

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  Inside KMWorld

KM past and present: making the most of your resources

It would not be an exaggeration to say that knowledge management is experiencing a quantum leap. With the advent of big data, forays into AI and great volumes of sensor data from the Internet of Things (IoT), there is a new frontier that deserves exploring.

It would not be an exaggeration to say that knowledge management is experiencing a quantum leap. With the advent of big data, forays into AI and great volumes of sensor data...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-past-and-present-making-the-most-of-your-resources-115466.aspx

Return to Contents


  KM In Practice

The Henry Ford heightens its digital channels visibility

New system helps drive visits to the museum and provides an opportunity for visitors to view all its assets from anywhere in the world. For example, when the Rosa Parks story was launched online, within six months, 43,000 people visited the website and spent a total of 265,000 minutes on that story alone.

The Henry Ford is maximizing digital experiences for its 3 million online guests with a new content management system.

The organization, which includes a collection of more than 26 million...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/The-Henry-Ford-heightens-its-digital-channels-visibility-115778.aspx

Return to Contents


Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

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