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Tuesday, December 13, 2016



KMWorld Fall Buyers' Guide and the 2017 State of KM Survey

A major feature of the Fall 2016 Buyers' Guide is the 2016-17 State of KM Survey. Inside the Buyers' Guide you will find the key findings of a new survey of 342 information and knowledge management executives. Included in the survey were questions related to trends in budgets, organizational priorities, and the organizational impact of emerging technologies.

Download it here.

  Table of Contents
Breaking News KM In Practice News Analysis
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

ABBYY Unveils Unified Cloud Platform with NLP and AI Capabilities

ABBYY.cloud provides natural language processing technology to increase speed of document digitization and semantic analysis

ABBYY has announced the launch of ABBYY.cloud, a platform that provides services and solutions to capture and transfer of information from paper documents into business applications, and enable...

Continue Here: http://www.kmworld.com/Articles/News/News/ABBYY-Unveils-Unified-Cloud-Platform-with-NLP-and-AI-Capabilities-115166.aspx

Return to Contents


Verint Enhances Social Engagement Solution

Supports end-to-end social customer service approach to address heightened service expectations

Verint Systems has made enhancements to its Social Engagement solution to support an integrated multi-departmental approach for managing and enriching customers’ social interactions. While many organizations have embraced social media as...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Enhances-Social-Engagement-Solution-115163.aspx

Return to Contents


Fujitsu Enhances Document Processing Platform

Latest release of PaperStream Server offers new capture capabilities

Fujitsu has made updates to its document processing solution, PaperStream Server, to help organizations to more efficiently capture data at any time and from anywhere, and integrate...

Continue Here: http://www.kmworld.com/Articles/News/News/Fujitsu-Enhances-Document-Processing-Platform-115156.aspx

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  KM In Practice

Insurance company strives for efficiency through e-discovery

Addition of this e-discovery solution will help the company to realize the efficiencies that can be gained with an automated e-discovery process.

Auto-Owners Insurance has deployed an e-discovery solution to support its legal department’s efforts to make processes more efficient.

Kathleen Lopilato, assistant VP, Legal Department with Auto-Owners Insurance, says, “When dealing...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Insurance-company-strives-for-efficiency-through-e-discovery-115274.aspx

Return to Contents


  News Analysis

Cognitive computing: Strategies for survival

The fact is that we are awash in data.

Many smart people are thinking about the robot-filled society of the future, and they are widely distributed on the basic question of whether we are all going to hell in a...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/Cognitive-computing-Strategies-for-survival-113127.aspx

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AI-Driven Customer Experiences are the Future of Knowledge Management

Knowledge management, at its essence, collects, catalogs, and curates data in order to make it usable to an organization. Today's knowledge workers expect more. They expect both raw data and analytics—scratch that—answers at their fingertips. They expect automation to eliminate repetitive tasks and streamline workflows. Some key technologies and techniques are required to implement these advanced capabilities including effective search, scalable storage, and powerful AI.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Aug 20, 2018 - Aug 23, 2018
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