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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
To know is nothing at all; to imagine is everything. Anatole France — Anatole France
  Breaking News

Verint Acquires OpinionLab

Extends customer engagement optimization portfolio to digital engagement

Verint Systems Inc. announced that it is extending its Customer Engagement Optimization portfolio through the acquisition of OpinionLab, a provider of continuous voice of the customer listening solutions that are used to optimize...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Acquires-OpinionLab-114832.aspx

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Connotate Rolls Out New Cloud Offering

Web data harvesting platform now available as a cloud service

Connotate, Inc., provider of a web data extraction platform for the information services industry and data-centric businesses, has introduced a new offering that allows organizations to use the Connotate web...

Continue Here: http://www.kmworld.com/Articles/News/News/Connotate-Rolls-Out-New-Cloud-Offering-114888.aspx

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Accusoft Streamlines Document Management with PrizmDoc v12.0

Adds new features for increased file management efficiency

Accusoft, a provider of content and imaging solutions for developers, has released a new version of its document viewing and imaging product, PrizmDoc v12.0.

Benefiting a range of industries, including...

Continue Here: http://www.kmworld.com/Articles/News/News/Accusoft-Streamlines-Document-Management-with-PrizmDoc-v12.0-114748.aspx

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  Inside KMWorld

How does precision medicine become a reality? The Semantic Data Lake for Healthcare makes it possible

The ontology empowers users to ask questions, answer them and prepare models on the fly for extremely nuanced subsets of patient classifications.

One of the prominent problems plaguing the current healthcare system is the narrow scope of patient data used to facilitate most aspects of care, from initial diagnoses to treatment. According to...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/How-does-precision-medicine-become-a-reality-The-Semantic-Data-Lake-for-Healthcare-makes-it-possible-114312.aspx

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  KM In Practice

Hospital revamps the way it manages healthcare documentation

Hospital wanted to manage a host of handbooks detailing policies and processes for everything from patient care to nursing procedures and general staff guidelines.

Carrus Hospital in Texas has added an imaging solution to complement its management of clinical information with productivity software used organizationwide. Carrus has deployed Nuance Power PDF...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Hospital-revamps-the-way-it-manages-healthcare-documentation-114909.aspx

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Six Best Practices for Enhancing Customer and Employee Experience with Knowledge Management

Today, nearly every organization professes its commitment to delivering outstanding customer experiences. But achieving that goal can be very difficult, especially since customers use so many different channels and devices. As the hub for customer interactions, contact centers often feel the brunt of this challenge and are expected to continually improve the quality and efficiency of service interactions…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming May 23, 2017
Taking Information Governance to the Next Level
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

Coming June 20, 2017
Best Practices in Enterprise Video and Digital Asset Management
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious—and important—to business managers worldwide. As a result, subjects such as storage requirements, format adapters, viewing tools have also grown in concern. It's no longer a paper moon...

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Intelligent Search and Discovery
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2017***

Best Practices in Enhancing SharePoint

THE MANY DIMENSIONS OF SHAREPOINT

Bruce Springsteen said, "Music is what makes us not be stupid." Trying not to overstretch the metaphor, but there's a correlation to SharePoint in there, too.

The thing about SharePoint is that it is everything at the same time. And sometimes nothing at the same time. The platform is not as complete as you'd hope it to be. There's great variety and complexity in deploying SharePoint as a critical business element. And it ain't easy.

If you think you play a role in this great task, then get involved with your story and position in this market, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Text Analytics

KM for Financial Services [April 2017]

KM for Customer Experience [April 2017]

E-Discovery [January 2017]

BPM and Case Management [January 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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