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  Table of Contents
Breaking News Inside KMWorld
  • Tools to ramp up the customer experience
    Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best.
KM In Practice
Quote of the Week
It is the mark of an educated mind to be able to entertain a thought without accepting it.  — Aristotle
  Breaking News

Latest Release of IntelliChief ECM Supports Smoother Workflow Processes

Update enables fewer keystrokes and enhanced security

IntelliChief, LLC, a provider of automated document management and workflow enterprise content management (ECM) solutions, has announced the launch of the latest release of IntelliChief ECM,  which eliminates the...

Continue Here: http://www.kmworld.com/Articles/News/News/Latest-Release-of-IntelliChief-ECM-Supports-Smoother-Workflow-Processes-114658.aspx

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Forrester and Verint Partner on CX Measurement and Management

The partnership combines Forrester's Customer Experience Index methodology, benchmark data, and engagement program with Verint Enterprise Feedback Management

Research and advisory firm Forrester and Verint Systems Inc. have formed a partnership designed to provide a holistic approach to customer experience (CX) measurement and management.

The partnership combines Forrester’s Customer Experience Index (CX Index) methodology,...

Continue Here: http://www.kmworld.com/Articles/News/News/Forrester-and-Verint-Partner-on-CX-Measurement-and-Management-114627.aspx

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IDM Solutions and dtSearch Create Translation Add-On to Enhance Data Search

Adds translation capabilities to off-the shelf dtSearch desktop/network/web text search products

IDM Solutions (IDMS), a provider of information management and translation solutions, and dtSearch, which specializes in enterprise and developer text retrieval software and document filters, have announced...

Continue Here: http://www.kmworld.com/Articles/News/News/IDM-Solutions-and-dtSearch-Create-Translation-Add-On-to-Enhance-Data-Search-114719.aspx

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  Inside KMWorld

Tools to ramp up the customer experience

Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best.

Companies looking to boost their customer experience management capabilities are turning to knowledge management solutions to ensure that they have full access to customer information and the feedback they need to...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Tools-to-ramp-up-the-customer-experience-113719.aspx

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  KM In Practice

Cable service provider seeks unified approach to marketing

Company can build a single customer view, bringing together data from each of its business units to create a unified subscriber database.

A cable operator in the Philippines has chosen a technology solution designed to enable seamless customer relationship management. Asian Vision Cable will use the Paywizard Agile platform to create...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cable-service-provider-seeks-unified-approach-to-marketing-114597.aspx

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The Value of KM Across an Enterprise

The world of knowledge management (KM) is changing. Successful organizations no longer use intranets or shared folders to communicate between departments and with clients. The new age of knowledge management integrates silos of information and provides employees with the tools necessary to provide customers with relevant, timely information, thereby improving customer satisfaction and increasing the productivity of each employee…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming March 14, 2017
Increasing Productivity with Collaboration
Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Coming April 18, 2017
Mastering BPM and Case Management
BPM and workflow served us well for quite a long time. But everything changes, and evolves. Collaboration and process improvement remains as important as ever. Case management, for example, is becoming the latest growth area for software developers looking to create new vistas for true collaboration platforms—not merely simple business processes.

Coming May 23, 2017
Taking Information Governance to the Next Level
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

Coming June 20, 2017
Best Practices in Enterprise Video and Digital Asset Management
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious—and important—to business managers worldwide. As a result, subjects such as storage requirements, format adapters, viewing tools have also grown in concern. It's no longer a paper moon...

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Intelligent Search and Discovery
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in April 2017***
Best Practices in Customer Experience

Customer Experience. We think one of the vast challenges for businesses seeking a competitive edge is how they treat their customers. And it is as much a "philosophy" as a business issue. So learning from the leaders in customer experience should be revealing and guiding. Are you a leader in this critical aspect of business ?

What will be the next "have-to" trend? Share your strategies and go-to-market approaches.

You can participate in this White Paper opportunity by contacting:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

------------------

***Coming in April 2017***
Best Practices in Knowledge Management for Financial Services

In Financial Services Information is Imperative. There are special challenges facing the financial and banking community:

* Changing terms and regulations
* Providing support for customers and staff
* Implementing the highest level of security to keep customers safe

Solutions for customer relationship management, business process management, reporting and knowledge management must communicate with each other.

The next KMWorld White Paper: "Best Practices in Knowledge Management for Financial Services " will address this complex landscape. If you have a way to address it, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

 

E-Discovery [January 2017]

BPM and Case Management [January 2017]

Knowledge Management [November/December 2016]

Cognitive Computing [October 2016]

Information Governance [September 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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