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Tuesday, November 15, 2016

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Expand Your Search Horizons
November 29, 2016 | 11:00 am PT, 2:00 pm ET  

The gap is increasing daily between the search experience we enjoy on our mobile devices and the search experience we encounter at the office. Traditional enterprise search and analytics packages have failed to keep up with the speed of business, big data growth, and the revolutions taking place in consumer interfaces.

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  Table of Contents
Breaking News Inside KMWorld
  • Tools to ramp up the customer experience
    Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best.
KM In Practice
Quote of the Week
It is better to fail in originality than to succeed in imitation. — Herman Melville
  Breaking News

Latest Release of IntelliChief ECM Supports Smoother Workflow Processes

Update enables fewer keystrokes and enhanced security

IntelliChief, LLC, a provider of automated document management and workflow enterprise content management (ECM) solutions, has announced the launch of the latest release of IntelliChief ECM,  which eliminates the...

Continue Here: http://www.kmworld.com/Articles/News/News/Latest-Release-of-IntelliChief-ECM-Supports-Smoother-Workflow-Processes-114658.aspx

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Forrester and Verint Partner on CX Measurement and Management

The partnership combines Forrester's Customer Experience Index methodology, benchmark data, and engagement program with Verint Enterprise Feedback Management

Research and advisory firm Forrester and Verint Systems Inc. have formed a partnership designed to provide a holistic approach to customer experience (CX) measurement and management.

The partnership combines Forrester’s Customer Experience Index (CX Index) methodology,...

Continue Here: http://www.kmworld.com/Articles/News/News/Forrester-and-Verint-Partner-on-CX-Measurement-and-Management-114627.aspx

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IDM Solutions and dtSearch Create Translation Add-On to Enhance Data Search

Adds translation capabilities to off-the shelf dtSearch desktop/network/web text search products

IDM Solutions (IDMS), a provider of information management and translation solutions, and dtSearch, which specializes in enterprise and developer text retrieval software and document filters, have announced...

Continue Here: http://www.kmworld.com/Articles/News/News/IDM-Solutions-and-dtSearch-Create-Translation-Add-On-to-Enhance-Data-Search-114719.aspx

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  Inside KMWorld

Tools to ramp up the customer experience

Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best.

Companies looking to boost their customer experience management capabilities are turning to knowledge management solutions to ensure that they have full access to customer information and the feedback they need to...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Tools-to-ramp-up-the-customer-experience-113719.aspx

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  KM In Practice

Cable service provider seeks unified approach to marketing

Company can build a single customer view, bringing together data from each of its business units to create a unified subscriber database.

A cable operator in the Philippines has chosen a technology solution designed to enable seamless customer relationship management. Asian Vision Cable will use the Paywizard Agile platform to create...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cable-service-provider-seeks-unified-approach-to-marketing-114597.aspx

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Four Tips for Evaluating Search Tools
The word "intelligent" is used so often in describing KM applications, it can be challenging to evaluate search tools to determine whether they are best for a particular set of needs.

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.
KMWorld Web Events
Coming July 30, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 27, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October issue ***
Best Practices Report on Text Analytics and Natural Language Processing

From email messages and word documents, to social media posts and log files, the size and variety of unstructured data stored by today’s organizations is immense and growing daily.

Gaining insights from all of this data is a must-have for any business interested in competing on analytics. Whether you’re optimizing semantic search, building a Chatbot, fighting fraud, offering real-time recommendations or conducting sentiment analysis, you need to be able to effectively analyze unstructured data. That is where natural language processing (NLP) and text analytics come into play.

Key focus areas will include:

• Artificial Intelligence • Data Mining • Data Visualization
• Deep Learning • Machine Learning • Semantic Search

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930

Adam Shepherd
ashepherd@dbta.com
908-795-3705 
 

Intelligent Search

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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