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Tuesday, November 15, 2016

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Expand Your Search Horizons Attivio Nov 29 Webinar  

Expand Your Search Horizons
November 29, 2016 | 11:00 am PT, 2:00 pm ET  

The gap is increasing daily between the search experience we enjoy on our mobile devices and the search experience we encounter at the office. Traditional enterprise search and analytics packages have failed to keep up with the speed of business, big data growth, and the revolutions taking place in consumer interfaces.

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  Table of Contents
Breaking News Inside KMWorld
  • Tools to ramp up the customer experience
    Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best.
KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Latest Release of IntelliChief ECM Supports Smoother Workflow Processes

Update enables fewer keystrokes and enhanced security

IntelliChief, LLC, a provider of automated document management and workflow enterprise content management (ECM) solutions, has announced the launch of the latest release of IntelliChief ECM,  which eliminates the...

Continue Here: http://www.kmworld.com/Articles/News/News/Latest-Release-of-IntelliChief-ECM-Supports-Smoother-Workflow-Processes-114658.aspx

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Forrester and Verint Partner on CX Measurement and Management

The partnership combines Forrester's Customer Experience Index methodology, benchmark data, and engagement program with Verint Enterprise Feedback Management

Research and advisory firm Forrester and Verint Systems Inc. have formed a partnership designed to provide a holistic approach to customer experience (CX) measurement and management.

The partnership combines Forrester’s Customer Experience Index (CX Index) methodology,...

Continue Here: http://www.kmworld.com/Articles/News/News/Forrester-and-Verint-Partner-on-CX-Measurement-and-Management-114627.aspx

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IDM Solutions and dtSearch Create Translation Add-On to Enhance Data Search

Adds translation capabilities to off-the shelf dtSearch desktop/network/web text search products

IDM Solutions (IDMS), a provider of information management and translation solutions, and dtSearch, which specializes in enterprise and developer text retrieval software and document filters, have announced...

Continue Here: http://www.kmworld.com/Articles/News/News/IDM-Solutions-and-dtSearch-Create-Translation-Add-On-to-Enhance-Data-Search-114719.aspx

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  Inside KMWorld

Tools to ramp up the customer experience

Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best.

Companies looking to boost their customer experience management capabilities are turning to knowledge management solutions to ensure that they have full access to customer information and the feedback they need to...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Tools-to-ramp-up-the-customer-experience-113719.aspx

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  KM In Practice

Cable service provider seeks unified approach to marketing

Company can build a single customer view, bringing together data from each of its business units to create a unified subscriber database.

A cable operator in the Philippines has chosen a technology solution designed to enable seamless customer relationship management. Asian Vision Cable will use the Paywizard Agile platform to create...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cable-service-provider-seeks-unified-approach-to-marketing-114597.aspx

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How to Steer Cognitive Applications With Semantic Technologies

We have entered the era of smart applications. Chatbots, recommendation services, knowledge discovery tools and analytics solutions are deployed across various industries to enhance digital customer interaction and increase operational efficiency. The demand for talented and experienced developers and technology professionals is constantly exceeding supply…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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