Registration is now open for KMWorld 2019. Register now to join us Nov 4 - 7 in Washington, D.C.
Tuesday, November 01, 2016

Sponsored By: Verint and Confirmit 

Enabling Success with Customer Experience Management

Enabling Success with Customer Experience Management
Tuesday, November 8 | 11:00 am PT, 2:00 pm ET  

Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. Today, knowledge management is an essential component of omnichannel customer engagement. You need to leverage the knowledge gained from customer feedback for taking tactical action and guiding strategic decision making. 

Register now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Reading furnishes the mind only with materials of knowledge; it is thinking that makes what we read ours. — John Locke
  Breaking News

Nuxeo Releases Android Mobile App for Digital Content Management

New mobile option is in addition to previously-released iOS mobile app

Nuxeo, developer of a hyperscale digital asset platform which enables organizations to manage complex content at scale, has released a new mobile app for Android devices.

Now with mobile apps for...

Continue Here: http://www.kmworld.com/Articles/News/News/Nuxeo-Releases-Android-Mobile-App-for-Digital-Content-Management-114343.aspx

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Cabinet Unveils New Document Management Tool

Web Filer is targeted at companies that need to allow remote workers to securely file documents

Cabinet Document Management Solutions (Cabinet), a provider of electronic document management software and workflow solutions, has introduced a new document management tool called Web Filer.

Web Filer, an integration...

Continue Here: http://www.kmworld.com/Articles/News/News/Cabinet-Unveils-New-Document-Management-Tool-114378.aspx

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Brainspace Announces Strategic Investment and Development Agreement with In-Q-Tel

Partnership will support the U.S. intelligence community with machine learning and data visualization for investigations and cyber security

Brainspace, provider of technology for unstructured data analysis, has announced a strategic partnership agreement with and investment from In-Q-Tel, Inc. (IQT). IQT is a non-profit strategic investor that identifies and accelerates...

Continue Here: http://www.kmworld.com/Articles/News/News/Brainspace-Announces-Strategic-Investment-and-Development-Agreement-with-In-Q-Tel-114421.aspx

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  Inside KMWorld

Web analytics: insights into the customer journey

Most companies have tons of valuable content that is collecting virtual dust, and it could be used for customer engagement.

It’s no surprise that in this age of digital transformation and e-commerce, web analytics would be considered essential for any business. Understanding online behavior is one of the keys to fulfilling...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Web-analytics-insights-into-the-customer-journey-114316.aspx

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  KM In Practice

“Knowledge-powered” digital customer engagement

Solution enables the retailer to deflect up to 50 percent of requests for inbound contact into their customer service centers.

Express Gifts, a direct mail order business in the United Kingdom, has implemented a solution for digital customer engagement. The company has deployed eGain Cloud across its...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Knowledge-powered-digital-customer-engagement-114431.aspx

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Who To See @ KMWorld 2019
KMWorld is an international gathering place targeted at experts and practitioners in knowledge and information management who seek to make their organizations more effective, collaborative, and innovative through knowledge sharing. Since 2000, Information Today, Inc. has been bringing together thought leaders, experienced practitioners, authors, and storytellers at KMWorld, the largest and most respected knowledge management event in the world.

 Who To See @ KMWorld 2019
, Click Here.
KMWorld Web Events
Coming September 24, 2019
Operate with Agility: The Value of Content in the Modern Digital Organization
Today, people want to create engagement, consume information and add value to content-centric processes, independent of the content’s format or physical location – especially as the volume of content across today’s enterprises continues to explode. Join ASG and Zia Consulting as we share the top 3 best practices in developing cloud strategy.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 15, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October***
Best Practices Report: AI and Cognitive Computing

The following key areas being covered:

· Data Mining · Text Analytics · Natural Language Processing
· Machine Learning · Deep Learning · Insight Engines
· Internet of Things

If you specialize in any of these segments and are looking for a great tool to support not only your thought leadership initiatives but your lead generation efforts as well, this report is just for you!

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930

Adam Shepherd
ashepherd@dbta.com
908-795-3705 
 

Text Analytics and Natural Language Processing

Information Governance and Security

Intelligent Search

Document Management

Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Nov 04, 2019 - Nov 07, 2019
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Nov 04, 2019 - Nov 05, 2019
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Nov 05, 2019 - Nov 07, 2019
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