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Tuesday, November 01, 2016

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Enabling Success with Customer Experience Management

Enabling Success with Customer Experience Management
Tuesday, November 8 | 11:00 am PT, 2:00 pm ET  

Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. Today, knowledge management is an essential component of omnichannel customer engagement. You need to leverage the knowledge gained from customer feedback for taking tactical action and guiding strategic decision making. 

Register now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression.  — Sir John Harvey-Jones
  Breaking News

Nuxeo Releases Android Mobile App for Digital Content Management

New mobile option is in addition to previously-released iOS mobile app

Nuxeo, developer of a hyperscale digital asset platform which enables organizations to manage complex content at scale, has released a new mobile app for Android devices.

Now with mobile apps for...

Continue Here: http://www.kmworld.com/Articles/News/News/Nuxeo-Releases-Android-Mobile-App-for-Digital-Content-Management-114343.aspx

Return to Contents


Cabinet Unveils New Document Management Tool

Web Filer is targeted at companies that need to allow remote workers to securely file documents

Cabinet Document Management Solutions (Cabinet), a provider of electronic document management software and workflow solutions, has introduced a new document management tool called Web Filer.

Web Filer, an integration...

Continue Here: http://www.kmworld.com/Articles/News/News/Cabinet-Unveils-New-Document-Management-Tool-114378.aspx

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Brainspace Announces Strategic Investment and Development Agreement with In-Q-Tel

Partnership will support the U.S. intelligence community with machine learning and data visualization for investigations and cyber security

Brainspace, provider of technology for unstructured data analysis, has announced a strategic partnership agreement with and investment from In-Q-Tel, Inc. (IQT). IQT is a non-profit strategic investor that identifies and accelerates...

Continue Here: http://www.kmworld.com/Articles/News/News/Brainspace-Announces-Strategic-Investment-and-Development-Agreement-with-In-Q-Tel-114421.aspx

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  Inside KMWorld

Web analytics: insights into the customer journey

Most companies have tons of valuable content that is collecting virtual dust, and it could be used for customer engagement.

It’s no surprise that in this age of digital transformation and e-commerce, web analytics would be considered essential for any business. Understanding online behavior is one of the keys to fulfilling...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Web-analytics-insights-into-the-customer-journey-114316.aspx

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  KM In Practice

“Knowledge-powered” digital customer engagement

Solution enables the retailer to deflect up to 50 percent of requests for inbound contact into their customer service centers.

Express Gifts, a direct mail order business in the United Kingdom, has implemented a solution for digital customer engagement. The company has deployed eGain Cloud across its...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Knowledge-powered-digital-customer-engagement-114431.aspx

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Why SaaS Outperforms On-Premise

If you've recently explored investing in a new software tool for your company, chances are it was a SaaS application. SaaS, or Software as a Service, is a software licensing and delivery model where companies "subscribe" to a software license and the software is hosted in a central location in the cloud instead of at the company's location, which is known as "on-premise..."

To read more of this Best Practices in Cloud Solutions for the Enterprise White Paper article, Click Here.

KMWorld Web Events
Coming August 29, 2017
Best Practices in Cognitive Search
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2017***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2017***

Best Practices in Cognitive Computing

Cognitive computing is not science fiction. From chatbots to self-driving cars, the market is evolving, and it’s on track to disrupt our everyday lives.

At the most basic level, a cognitive information system needs to be capable of extracting relevant information from big and diverse data sets to make intelligence decisions. Of course, that is easier said than done.

Share how your company is providing the resources that are paving the way forward in this exciting movement by participating in this White Paper opportunity.


Contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2017***

Best Practices for the Mobile Workforce

It's hard to imagine a larger effect than the social and mobile workforce has had on the everyday activity on knowledge workers.

The ability to take work home (or work from home entirely) and conduct business through social media-driven interaction has changed the entire landscape.

But it has also changed businesses, as organizations try to cope with a world in which employees walk off the grounds with critical corporate information on their handhelds, and where communication and collaboration don’t necessarily happen by walking to the office next door.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

Cloud Computing for the Enterprise [July/August 2017]

Text Analytics [May 2017]

KM for Financial Services [April 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 21, 2017 - Aug 24, 2017
Walter E. Washington Convention Center, Washington, DC
Sep 06, 2017 - Sep 06, 2017
Portland Art Museum, Mark Building, Portland, OR
Sep 12, 2017 - Sep 14, 2017
Orlando World Center Marriott, Orlando, FL
Oct 15, 2017 - Oct 17, 2017
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017

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