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Tuesday, November 01, 2016

Sponsored By: Verint and Confirmit 

Enabling Success with Customer Experience Management

Enabling Success with Customer Experience Management
Tuesday, November 8 | 11:00 am PT, 2:00 pm ET  

Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. Today, knowledge management is an essential component of omnichannel customer engagement. You need to leverage the knowledge gained from customer feedback for taking tactical action and guiding strategic decision making. 

Register now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Nuxeo Releases Android Mobile App for Digital Content Management

New mobile option is in addition to previously-released iOS mobile app

Nuxeo, developer of a hyperscale digital asset platform which enables organizations to manage complex content at scale, has released a new mobile app for Android devices.

Now with mobile apps for...

Continue Here: http://www.kmworld.com/Articles/News/News/Nuxeo-Releases-Android-Mobile-App-for-Digital-Content-Management-114343.aspx

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Cabinet Unveils New Document Management Tool

Web Filer is targeted at companies that need to allow remote workers to securely file documents

Cabinet Document Management Solutions (Cabinet), a provider of electronic document management software and workflow solutions, has introduced a new document management tool called Web Filer.

Web Filer, an integration...

Continue Here: http://www.kmworld.com/Articles/News/News/Cabinet-Unveils-New-Document-Management-Tool-114378.aspx

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Brainspace Announces Strategic Investment and Development Agreement with In-Q-Tel

Partnership will support the U.S. intelligence community with machine learning and data visualization for investigations and cyber security

Brainspace, provider of technology for unstructured data analysis, has announced a strategic partnership agreement with and investment from In-Q-Tel, Inc. (IQT). IQT is a non-profit strategic investor that identifies and accelerates...

Continue Here: http://www.kmworld.com/Articles/News/News/Brainspace-Announces-Strategic-Investment-and-Development-Agreement-with-In-Q-Tel-114421.aspx

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  Inside KMWorld

Web analytics: insights into the customer journey

Most companies have tons of valuable content that is collecting virtual dust, and it could be used for customer engagement.

It’s no surprise that in this age of digital transformation and e-commerce, web analytics would be considered essential for any business. Understanding online behavior is one of the keys to fulfilling...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Web-analytics-insights-into-the-customer-journey-114316.aspx

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  KM In Practice

“Knowledge-powered” digital customer engagement

Solution enables the retailer to deflect up to 50 percent of requests for inbound contact into their customer service centers.

Express Gifts, a direct mail order business in the United Kingdom, has implemented a solution for digital customer engagement. The company has deployed eGain Cloud across its...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Knowledge-powered-digital-customer-engagement-114431.aspx

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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

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Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

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  • Customer Relationship Management


Click here to view the current edition and to participate:
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