Get the KM Buyers' Guide and 2016-2017 State of KM Survey Report
Tuesday, September 13, 2016

SharePoint Symposium November 16-17 Washington, DC

Evaluating Where, When, and How to Use it in the Enterprise This year finds SharePoint undergoing major changes, with the arrival of SharePoint 2016 on-premise and Microsoft’s rapid innovation on the Office 365 platform. Whether you've committed to on-premise, cloud, or hybrid, the choices facing you as an enterprise business or IT leader have never been more critical.

Join us for fast-paced sessions led by industry experts and experienced customers. From leveraging new features in Office 365 to measuring and optimizing your existing SharePoint estate, all the conference sessions will draw from real-life experience and best practices from leading practitioners.

Register today

  Table of Contents
Breaking News Inside KMWorld
  • Measure for measure: assessing performance
    The broad sweep of performance measurement encompasses everything from individual product performance to the success of marketing campaigns and overall corporate achievement. The key is identifying the right measures and knowing what to do with the results.
KM In Practice
Quote of the Week
I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity. Oliver Wendell Holmes — Oliver Wendell Holmes
  Breaking News

OpenText Inks Agreement to Acquire Dell EMC's Enterprise Content Division for $1.62 Billion

Under the terms of the agreement, the software, associated services, and employees of ECD will be integrated into OpenText

OpenText Corporation has announced plans to acquire Dell EMC's Enterprise Content Division (ECD) for $1.62 billion. ECD offers a suite of enterprise content management solutions with deep industry focus,...

Continue Here: http://www.kmworld.com/Articles/News/News/OpenText-Inks-Agreement-to-Acquire-Dell-EMCs-Enterprise-Content-Division-for-%241.62-Billion-113485.aspx

Return to Contents


Datawatch Releases Enhanced Version of its Self-Service Data Prep Platform

Datawatch 13.5 gives users more power over mining their data from any source, faster and more creatively to process analytically

Datawatch Corporation unveiled an enhanced version of its self-service data preparation solution, making the platform faster and more intuitive.

Datawatch Monarch 13.5 empowers business users and data analysts to overcome...

Continue Here: http://www.kmworld.com/Articles/News/News/Datawatch-Releases-Enhanced-Version-of-its-Self-Service-Data-Prep-Platform-113441.aspx

Return to Contents


Nuxeo Adds $20 Million Investment from Goldman Sachs to Advance Enterprise Content Management

Investment will be used to drive technology advancements and expand sales and marketing capacity for the ECM platform

Goldman Sachs has made a $20 million investment in Nuxeo, a developer of an enterprise content management (ECM) platform which to help organizations manage complex digital content at massive scale....

Continue Here: http://www.kmworld.com/Articles/News/News/Nuxeo-Adds-%2420-Million-Investment-from-Goldman-Sachs-to-Advance-Enterprise-Content-Management-113436.aspx

Return to Contents


  Inside KMWorld

Measure for measure: assessing performance

The broad sweep of performance measurement encompasses everything from individual product performance to the success of marketing campaigns and overall corporate achievement. The key is identifying the right measures and knowing what to do with the results.

The broad sweep of performance measurement encompasses everything from individual product performance to the success of marketing campaigns and overall corporate achievement. The key is identifying the right measures and knowing...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Measure-for-measure-assessing-performance-113138.aspx

Return to Contents


  KM In Practice

Swift’s legal team automates operations

Company implements solutions to handle what has been a largely manual process of managing legal holds and employee movements.

Swift Transportation has chosen e-discovery software as part of an initiative by its legal department to streamline and automate its processes. The company is implementing Exterro solutions...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Swifts-legal-team-automates-operations-113484.aspx

Return to Contents


Six Best Practices for Enhancing Customer and Employee Experience with Knowledge Management

Today, nearly every organization professes its commitment to delivering outstanding customer experiences. But achieving that goal can be very difficult, especially since customers use so many different channels and devices. As the hub for customer interactions, contact centers often feel the brunt of this challenge and are expected to continually improve the quality and efficiency of service interactions…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming May 23, 2017
Taking Information Governance to the Next Level
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

Coming June 20, 2017
Best Practices in Enterprise Video and Digital Asset Management
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious—and important—to business managers worldwide. As a result, subjects such as storage requirements, format adapters, viewing tools have also grown in concern. It's no longer a paper moon...

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Intelligent Search and Discovery
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2017***

Best Practices in Enhancing SharePoint

THE MANY DIMENSIONS OF SHAREPOINT

Bruce Springsteen said, "Music is what makes us not be stupid." Trying not to overstretch the metaphor, but there's a correlation to SharePoint in there, too.

The thing about SharePoint is that it is everything at the same time. And sometimes nothing at the same time. The platform is not as complete as you'd hope it to be. There's great variety and complexity in deploying SharePoint as a critical business element. And it ain't easy.

If you think you play a role in this great task, then get involved with your story and position in this market, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

KM for Financial Services [April 2017]

KM for Customer Experience [April 2017]

E-Discovery [January 2017]

BPM and Case Management [January 2017]

Knowledge Management [November/December 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Marriot Downtown Chicago, Chicago, IL
May 08, 2017 - May 10, 2017
Gaylord Palms Resort & Convention Center, Orlando. FL
Jun 05, 2017 - Jun 07, 2017
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2017 - Jun 15, 2017
Hilton San Francisco, Union Square
Jun 12, 2017 - Jun 13, 2017

Search KMWorld

Connect