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Tuesday, May 17, 2016

2016 National Conference on Managing Electronic Records 

The 2016 MER Conference May 22-25, 2016
Westin Michigan Avenue, Chicago, IL

The MER Experience is the nation’s foremost educational conference specializing in addressing the growing and future challenges of electronic records management (ERM) from the legal, technical and operational perspective. Intimate by design, the 24th annual MER Experience offers engaging contact with prominent thought and industry leaders, leaders who demonstrably affect the policies and best practices of information governance.

Go to www.merconference.com or CLICK HERE.
Use Promo Code: “KMWorld” and SAVE!

  Table of Contents
Breaking News Inside KMWorld
  • Renting KM applications in the CLOUD
    The fact is that enterprise needs are complex, and running software on somebody else's infrastructure doesn't take away that complexity. The technology is not the critical failure point these days; it's the application of that technology that falls apart.
KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Verint Improves Mobile Customer Engagement

The Verint Enterprise Feedback Management solution enables users to embed surveys directly into existing mobile applications and IoT devices

Verint Systems Inc. has made updates to its Enterprise Feedback Management (EFM) solution, enabling more flexible, mobile customer engagement across the digital enterprise. The solution, part of Verint's broader Customer Engagement...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Improves-Mobile-Customer-Engagement-110947.aspx

Return to Contents


Medallia Launches Alliance Program

New program seeks to address growing demand for customer experience software

Medallia, a provider of customer experience management (CEM) SaaS has introduced a new program for global professional services firms called the Medallia Alliance Program. Medallia’s SaaS application enables...

Continue Here: http://www.kmworld.com/Articles/News/News/Medallia-Launches-Alliance-Program-110948.aspx

Return to Contents


Hyland Aquires AcroSoft’s Content Management Suite

AcroSoft offers ECM-focused software solutions to the insurance marketplace

Hyland, creator of OnBase, is acquiring subsantially all of the AcroSoft enterprise content management (ECM) business from Interactive Intelligence, Inc. Acquired by Interactive Intelligence in 2009, AcroSoft offers...

Continue Here: http://www.kmworld.com/Articles/News/News/Hyland-Aquires-AcroSofts-Content-Management-Suite-111060.aspx

Return to Contents


  Inside KMWorld

Renting KM applications in the CLOUD

The fact is that enterprise needs are complex, and running software on somebody else's infrastructure doesn't take away that complexity. The technology is not the critical failure point these days; it's the application of that technology that falls apart.

The rush to cloud-based software-as-a-service (SaaS) business models by traditional enterprise software companies and startups alike has been revolutionary in both the speed of the shift and the impact it is...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Renting-KM-applications-in-the-CLOUD-110590.aspx

Return to Contents


  KM In Practice

United Matbouli Group improves customer satisfaction and streamlines its supply chain with BPM

In addition to speeding customer resolution, the solution from Appian also has reduced average call times in the United Matbouli Group call center from five minutes to three minutes...

United Matbouli Group (UMG), a distributor of Samsung appliances in Saudi Arabia, has deployed a business process management (BPM) system that has accelerated resolution of customer issues by 300...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/United-Matbouli-Group-improves-customer-satisfaction-and-streamlines-its-supply-chain-with-BPM-111078.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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