Registration is now open for KMWorld 2019. Register now to join us Nov 4 - 7 in Washington, D.C.
Tuesday, May 17, 2016

2016 National Conference on Managing Electronic Records 

The 2016 MER Conference May 22-25, 2016
Westin Michigan Avenue, Chicago, IL

The MER Experience is the nation’s foremost educational conference specializing in addressing the growing and future challenges of electronic records management (ERM) from the legal, technical and operational perspective. Intimate by design, the 24th annual MER Experience offers engaging contact with prominent thought and industry leaders, leaders who demonstrably affect the policies and best practices of information governance.

Go to www.merconference.com or CLICK HERE.
Use Promo Code: “KMWorld” and SAVE!

  Table of Contents
Breaking News Inside KMWorld
  • Renting KM applications in the CLOUD
    The fact is that enterprise needs are complex, and running software on somebody else's infrastructure doesn't take away that complexity. The technology is not the critical failure point these days; it's the application of that technology that falls apart.
KM In Practice
Quote of the Week
Reading furnishes the mind only with materials of knowledge; it is thinking that makes what we read ours. — John Locke
  Breaking News

Verint Improves Mobile Customer Engagement

The Verint Enterprise Feedback Management solution enables users to embed surveys directly into existing mobile applications and IoT devices

Verint Systems Inc. has made updates to its Enterprise Feedback Management (EFM) solution, enabling more flexible, mobile customer engagement across the digital enterprise. The solution, part of Verint's broader Customer Engagement...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Improves-Mobile-Customer-Engagement-110947.aspx

Return to Contents


Medallia Launches Alliance Program

New program seeks to address growing demand for customer experience software

Medallia, a provider of customer experience management (CEM) SaaS has introduced a new program for global professional services firms called the Medallia Alliance Program. Medallia’s SaaS application enables...

Continue Here: http://www.kmworld.com/Articles/News/News/Medallia-Launches-Alliance-Program-110948.aspx

Return to Contents


Hyland Aquires AcroSoft’s Content Management Suite

AcroSoft offers ECM-focused software solutions to the insurance marketplace

Hyland, creator of OnBase, is acquiring subsantially all of the AcroSoft enterprise content management (ECM) business from Interactive Intelligence, Inc. Acquired by Interactive Intelligence in 2009, AcroSoft offers...

Continue Here: http://www.kmworld.com/Articles/News/News/Hyland-Aquires-AcroSofts-Content-Management-Suite-111060.aspx

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  Inside KMWorld

Renting KM applications in the CLOUD

The fact is that enterprise needs are complex, and running software on somebody else's infrastructure doesn't take away that complexity. The technology is not the critical failure point these days; it's the application of that technology that falls apart.

The rush to cloud-based software-as-a-service (SaaS) business models by traditional enterprise software companies and startups alike has been revolutionary in both the speed of the shift and the impact it is...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Renting-KM-applications-in-the-CLOUD-110590.aspx

Return to Contents


  KM In Practice

United Matbouli Group improves customer satisfaction and streamlines its supply chain with BPM

In addition to speeding customer resolution, the solution from Appian also has reduced average call times in the United Matbouli Group call center from five minutes to three minutes...

United Matbouli Group (UMG), a distributor of Samsung appliances in Saudi Arabia, has deployed a business process management (BPM) system that has accelerated resolution of customer issues by 300...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/United-Matbouli-Group-improves-customer-satisfaction-and-streamlines-its-supply-chain-with-BPM-111078.aspx

Return to Contents


Who To See @ KMWorld 2019
KMWorld is an international gathering place targeted at experts and practitioners in knowledge and information management who seek to make their organizations more effective, collaborative, and innovative through knowledge sharing. Since 2000, Information Today, Inc. has been bringing together thought leaders, experienced practitioners, authors, and storytellers at KMWorld, the largest and most respected knowledge management event in the world.

 Who To See @ KMWorld 2019
, Click Here.
KMWorld Web Events
Coming September 24, 2019
Operate with Agility: The Value of Content in the Modern Digital Organization
Today, people want to create engagement, consume information and add value to content-centric processes, independent of the content’s format or physical location – especially as the volume of content across today’s enterprises continues to explode. Join ASG and Zia Consulting as we share the top 3 best practices in developing cloud strategy.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 15, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October***
Best Practices Report: AI and Cognitive Computing

The following key areas being covered:

· Data Mining · Text Analytics · Natural Language Processing
· Machine Learning · Deep Learning · Insight Engines
· Internet of Things

If you specialize in any of these segments and are looking for a great tool to support not only your thought leadership initiatives but your lead generation efforts as well, this report is just for you!

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930

Adam Shepherd
ashepherd@dbta.com
908-795-3705 
 

Text Analytics and Natural Language Processing

Information Governance and Security

Intelligent Search

Document Management

Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott Washington DC
Nov 04, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 05, 2019
JW Marriott Washington DC
Nov 05, 2019 - Nov 07, 2019
JW Marriott Washington, DC
Nov 06, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 06, 2019 - Nov 07, 2019

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