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Tuesday, May 17, 2016

2016 National Conference on Managing Electronic Records 

The 2016 MER Conference May 22-25, 2016
Westin Michigan Avenue, Chicago, IL

The MER Experience is the nation’s foremost educational conference specializing in addressing the growing and future challenges of electronic records management (ERM) from the legal, technical and operational perspective. Intimate by design, the 24th annual MER Experience offers engaging contact with prominent thought and industry leaders, leaders who demonstrably affect the policies and best practices of information governance.

Go to www.merconference.com or CLICK HERE.
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  Table of Contents
Breaking News Inside KMWorld
  • Renting KM applications in the CLOUD
    The fact is that enterprise needs are complex, and running software on somebody else's infrastructure doesn't take away that complexity. The technology is not the critical failure point these days; it's the application of that technology that falls apart.
KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight. Thomas Carlyle — Thomas Carlyle
  Breaking News

Verint Improves Mobile Customer Engagement

The Verint Enterprise Feedback Management solution enables users to embed surveys directly into existing mobile applications and IoT devices

Verint Systems Inc. has made updates to its Enterprise Feedback Management (EFM) solution, enabling more flexible, mobile customer engagement across the digital enterprise. The solution, part of Verint's broader Customer Engagement...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Improves-Mobile-Customer-Engagement-110947.aspx

Return to Contents


Medallia Launches Alliance Program

New program seeks to address growing demand for customer experience software

Medallia, a provider of customer experience management (CEM) SaaS has introduced a new program for global professional services firms called the Medallia Alliance Program. Medallia’s SaaS application enables...

Continue Here: http://www.kmworld.com/Articles/News/News/Medallia-Launches-Alliance-Program-110948.aspx

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Hyland Aquires AcroSoft’s Content Management Suite

AcroSoft offers ECM-focused software solutions to the insurance marketplace

Hyland, creator of OnBase, is acquiring subsantially all of the AcroSoft enterprise content management (ECM) business from Interactive Intelligence, Inc. Acquired by Interactive Intelligence in 2009, AcroSoft offers...

Continue Here: http://www.kmworld.com/Articles/News/News/Hyland-Aquires-AcroSofts-Content-Management-Suite-111060.aspx

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  Inside KMWorld

Renting KM applications in the CLOUD

The fact is that enterprise needs are complex, and running software on somebody else's infrastructure doesn't take away that complexity. The technology is not the critical failure point these days; it's the application of that technology that falls apart.

The rush to cloud-based software-as-a-service (SaaS) business models by traditional enterprise software companies and startups alike has been revolutionary in both the speed of the shift and the impact it is...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Renting-KM-applications-in-the-CLOUD-110590.aspx

Return to Contents


  KM In Practice

United Matbouli Group improves customer satisfaction and streamlines its supply chain with BPM

In addition to speeding customer resolution, the solution from Appian also has reduced average call times in the United Matbouli Group call center from five minutes to three minutes...

United Matbouli Group (UMG), a distributor of Samsung appliances in Saudi Arabia, has deployed a business process management (BPM) system that has accelerated resolution of customer issues by 300...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/United-Matbouli-Group-improves-customer-satisfaction-and-streamlines-its-supply-chain-with-BPM-111078.aspx

Return to Contents


Is Your Content Within Policy? Policy Wrappers Deliver Compliance with Less Cost

Many information professionals tell me that keeping up with regulatory and corporate policy is an increasingly critical demand for their business. Managing large volumes of content in multiple formats com­plicates these regulations further. However, compliance and governance don't have to be your greatest pain points…

To read more of this Best Practices in KM for Financial Services White Paper article, Click Here.

KMWorld Web Events
Coming May 23, 2017
Taking Information Governance to the Next Level
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

Coming June 27, 2017
How to Succeed with Cloud-Based Knowledge Management
The success of any organization depends on the knowledge necessary to create new opportunities and improve performance. The cloud has opened up new possibilities for knowledge management, from increased speed and accessibility, to lower storage costs and on-demand scalability.

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Cognitive Search
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July/August 2017***

Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD

As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Keep up with the fast-changing Cloud environment, starting with: “Best Practices in Cloud Solutions for the Enterprise”, please contact:  

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

-------------------------

 ***Coming in July/August 2017***

Best Practices in Intelligent Search

For years, the focus of search was mainly on, well, searching. How to arrange information for better search; how to eliminate the garbage for better search; how to store things for better search....on and on. Now, the smartest minds are focused on "finding." That's the ultimate goal -- finding what people need to do their jobs and make better decisions. Search serves no purpose if the user can't find the things he or she wants. That's why the next KMWorld White Paper, "Best Practices in Intelligent Search",  is focused on "finding" the right answer at the right time. 

if you think you play a role in this great task, then get involved with your story and position in this market. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

Text Analytics [May 2017]

KM for Financial Services [April 2017]

KM for Customer Experience [April 2017]

E-Discovery [January 2017]

BPM and Case Management [January 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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