SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, May 03, 2016

The KMWorld Buyers' Guide offers you access to leading vendors offering real solutions to knowledge management dilemmas that will help users gain and maintain control of their enterprise environment.

This year's Buyers' Guide download includes the highly anticipated results of the 2015-16 survey on the State of KM. Find out where budgets are coming from, where the leadership is, and more.

Download it now !

  Table of Contents
Breaking News Inside KMWorld
  • Integration and usability raise the bar for BPM
    Although business process management (BPM) systems initially functioned as a way to improve efficiency in various transactions, they are now central to digital transformation that includes seamless access to documents and data, use of machine learning and development of models to improve performance across a broad range of enterprise activities.
KM In Practice
Quote of the Week
Discussion is an exchange of knowledge; an argument an exchange of ignorance.  — Robert Quillen
  Breaking News

Datawatch Adds New Features to Self-Service Data Prep Solution

Monarch 13.3 enables business users to acquire, manipulate, and blend data

Datawatch Corporation has introduced Monarch 13.3, the latest edition of the company’s self-service data prep solution. According to the vendor, Monarch improves the speed of data access and data prep,...

Continue Here: http://www.kmworld.com/Articles/News/News/Datawatch-Adds-New-Features-to-Self-Service-Data-Prep-Solution-110697.aspx

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Verint Workforce Optimization Solutions Interoperable with EMC Cloud Storage

Provides Verint customers with a reliable solution for archiving media and metadata

Verint Systems has announced that its Workforce Optimization solutions have completed interoperability testing with EMC’s Elastic Cloud Storage (ECS) solution, which, the company says, will result in...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Workforce-Optimization-Solutions-Interoperable-with-EMC-Cloud-Storage-110614.aspx

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MaritzCX Announces Predictive and Social Response Products to Manage the Customer Experience

New capabilities help businesses predict customer loyalty and glean social media insights for better outcomes

MaritzCX, a global customer experience (CX) software and services company, has introduced  early adopter programs for two new capabilities in its customer experience product offerings. To help businesses broaden...

Continue Here: http://www.kmworld.com/Articles/News/News/MaritzCX-Announces-Predictive-and-Social-Response-Products-to-Manage-the-Customer-Experience-110705.aspx

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  Inside KMWorld

Integration and usability raise the bar for BPM

Although business process management (BPM) systems initially functioned as a way to improve efficiency in various transactions, they are now central to digital transformation that includes seamless access to documents and data, use of machine learning and development of models to improve performance across a broad range of enterprise activities.

Although business process management (BPM) systems initially functioned as a way to improve efficiency in various transactions, they are now central to digital transformation that includes seamless access to documents and...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Integration-and-usability-raise-the-bar-for-BPM-110584.aspx

Return to Contents


  KM In Practice

Expert diagnostic system helps speed forklift repairs

System allows technicians to have an online Web-based diagnostic tool.

Toyota Materials and Handling USA (TMHU), which has more than 500,000 forklifts in use in the United States and Canada, has implemented a customer online expert diagnostic system to...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Expert-diagnostic-system-helps-speed-forklift-repairs-110776.aspx

Return to Contents


6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

As you launch CX transformation initiatives with knowledge and AI, partnering with the right solution provider is critical to success. Check out the vendor's experience and client proof-points in terms of scale, cost, business value, and speed to value. You don't want to wind up with a useless toy, or big-iron AI system that barely answers some basic customer questions after setting you back by millions of dollars in technology, implementation, and maintenance costs! When AI is done right, the end result is nothing short of transformational.

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

Coming January 22, 2019
The Top Trends in KM for 2019
From the growth of cloud computing and mobile workers, to the rise of new collaboration tools and intelligent search technologies, the world of knowledge management continues to evolve and, along with it, come new challenges and opportunities. Join us for this look at how the top trends in KM and information management can impact your organization.

Coming February 26, 2019
Optimizing Your Office365
Office 365 and SharePoint Online have become "the 800 pound gorilla" in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. Join us to learn about the most popular capabilities, pitfalls to avoid, and insider tips to optimizing the Office 365 environment.

Coming March 19, 2019
Harnessing Cognitive Computing & AI
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information and how it is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming April 16, 2019
Modernizing Your Information Governance Strategy
Controlling information access and distribution is one of the top challenges facing insights-driven organizations today and the sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications, and smart devices. The global nature of business further complicates matters. GDPR requires an ongoing effort from companies to stay compliant. And the amount of litigation in courtrooms continues to expand along with the need for better e-discovery.

Coming May 14, 2019
Intelligent Search in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.

Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
Taking Your BI & Analytics to the Next Level
Today, more than ever, data analysis is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago. Top corporations, government agencies and educational institutions alike are not only investing in technologies to increase the amount of data at their disposal, but quickly deliver actionable insights.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in January/February 2019***
Best Practices in Collaboration and Workflow

Today, more than ever, businesses are looking for ways to increase efficiency, agility and innovation. Empowering your workforce to perform faster, smarter and more productively through seamless collaboration and streamlined workflows is paramount to achieving these goals. Right now, 42% of KMWorld subscribers are planning projects to boost their collaboration capabilities and another 26% have new workflow systems on their to-do list for 2019.

Key focus areas will include:
• Workflow Automation
• Cloud and Mobile
• Visualization and Analytics
• APIs and Integration
• Artificial Intelligence
• Virtual and Augmented Reality

To educate these buyers about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Knowledge Management

Cognitive Computing

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Apr 29, 2019 - Apr 30, 2019

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