SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, May 03, 2016

The KMWorld Buyers' Guide offers you access to leading vendors offering real solutions to knowledge management dilemmas that will help users gain and maintain control of their enterprise environment.

This year's Buyers' Guide download includes the highly anticipated results of the 2015-16 survey on the State of KM. Find out where budgets are coming from, where the leadership is, and more.

Download it now !

  Table of Contents
Breaking News Inside KMWorld
  • Integration and usability raise the bar for BPM
    Although business process management (BPM) systems initially functioned as a way to improve efficiency in various transactions, they are now central to digital transformation that includes seamless access to documents and data, use of machine learning and development of models to improve performance across a broad range of enterprise activities.
KM In Practice
Quote of the Week
Reality is merely an illusion, albeit a very persistent one.  — Albert Einstein
  Breaking News

Datawatch Adds New Features to Self-Service Data Prep Solution

Monarch 13.3 enables business users to acquire, manipulate, and blend data

Datawatch Corporation has introduced Monarch 13.3, the latest edition of the company’s self-service data prep solution. According to the vendor, Monarch improves the speed of data access and data prep,...

Continue Here: http://www.kmworld.com/Articles/News/News/Datawatch-Adds-New-Features-to-Self-Service-Data-Prep-Solution-110697.aspx

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Verint Workforce Optimization Solutions Interoperable with EMC Cloud Storage

Provides Verint customers with a reliable solution for archiving media and metadata

Verint Systems has announced that its Workforce Optimization solutions have completed interoperability testing with EMC’s Elastic Cloud Storage (ECS) solution, which, the company says, will result in...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Workforce-Optimization-Solutions-Interoperable-with-EMC-Cloud-Storage-110614.aspx

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MaritzCX Announces Predictive and Social Response Products to Manage the Customer Experience

New capabilities help businesses predict customer loyalty and glean social media insights for better outcomes

MaritzCX, a global customer experience (CX) software and services company, has introduced  early adopter programs for two new capabilities in its customer experience product offerings. To help businesses broaden...

Continue Here: http://www.kmworld.com/Articles/News/News/MaritzCX-Announces-Predictive-and-Social-Response-Products-to-Manage-the-Customer-Experience-110705.aspx

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  Inside KMWorld

Integration and usability raise the bar for BPM

Although business process management (BPM) systems initially functioned as a way to improve efficiency in various transactions, they are now central to digital transformation that includes seamless access to documents and data, use of machine learning and development of models to improve performance across a broad range of enterprise activities.

Although business process management (BPM) systems initially functioned as a way to improve efficiency in various transactions, they are now central to digital transformation that includes seamless access to documents and...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Integration-and-usability-raise-the-bar-for-BPM-110584.aspx

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  KM In Practice

Expert diagnostic system helps speed forklift repairs

System allows technicians to have an online Web-based diagnostic tool.

Toyota Materials and Handling USA (TMHU), which has more than 500,000 forklifts in use in the United States and Canada, has implemented a customer online expert diagnostic system to...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Expert-diagnostic-system-helps-speed-forklift-repairs-110776.aspx

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Contextual Knowledge: Your Key to Building Effective Knowledge Tools

Contextual knowledge can make the difference between delivering weak, generalized results and clear, targeted information. Well-maintained contextual knowledge can improve the speed, accuracy, and overall confidence in the knowledge base.

To read more of this Best Practices in Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming April 30, 2019
Optimizing Your Office 365
Office 365 and SharePoint Online have become "the 800 pound gorilla" in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. Join us to learn about the most popular capabilities, pitfalls to avoid, and insider tips to optimizing the Office 365 environment.

Coming May 14, 2019
Intelligent Search in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.

Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July 2019***
Best Practices in Intelligent Search

Today, search is no longer just about keyword matching. The emergence of intelligent search is revolutionizing our ability to make smart decisions by mining massive amounts of unstructured content and delivering new insights previously unattainable. The next era of the information age is upon us now.

Key focus areas will include:

• Artificial Intelligence • Cognitive Computing • Machine Learning • Natural Language Processing

• Deep Content Analytics • Predictive Insights • Cloud Services

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

Knowledge Management

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Apr 29, 2019 - Apr 30, 2019
The Chicago Marriott Downtown Magnificent Mile, Chicago, IL
May 19, 2019 - May 22, 2019
Marriott Marquis Washington, DC
Jun 17, 2019 - Jun 19, 2019
Walter E. Washington Convention Center, Washington, DC
Aug 20, 2019 - Aug 20, 2019

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