Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, April 26, 2016

2016 National Conference on Managing Electronic Records 

The 2016 MER Conference May 22-25, 2016
Westin Michigan Avenue, Chicago, IL

The MER Experience is the nation’s foremost educational conference specializing in addressing the growing and future challenges of electronic records management (ERM) from the legal, technical and operational perspective. Intimate by design, the 24th annual MER Experience offers engaging contact with prominent thought and industry leaders, leaders who demonstrably affect the policies and best practices of information governance.

Go to www.merconference.com or CLICK HERE.
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  Table of Contents
Breaking News KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Metalogix and Microsoft Smooth SharePoint Customers' Move to the Cloud

Joint offering supports SharePoint migration to the cloud and SharePoint Server 2016

Metalogix, a provider of software to migrate, manage, and secure content across enterprise collaboration platforms, is partnering with Microsoft Consulting Services (MCS) to jointly offer a solution for the...

Continue Here: http://www.kmworld.com/Articles/News/News/Metalogix-and-Microsoft-Smooth-SharePoint-Customers-Move-to-the-Cloud-110502.aspx

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Verint Workforce Optimization Solutions Interoperable with EMC Cloud Storage

Provides Verint customers with a reliable solution for archiving media and metadata

Verint Systems has announced that its Workforce Optimization solutions have completed interoperability testing with EMC’s Elastic Cloud Storage (ECS) solution, which, the company says, will result in...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Workforce-Optimization-Solutions-Interoperable-with-EMC-Cloud-Storage-110614.aspx

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ZL Technologies Announces New File Analysis and Management Capabilities

New offering combines granular file share analysis options with perpetual governance functionality

ZL Technologies, a provider of enterprise information governance and analytics, has announced the release of ZL File Analysis and Management. The new file analysis capabilities are designed to rein in...

Continue Here: http://www.kmworld.com/Articles/News/News/ZL-Technologies-Announces-New-File-Analysis-and-Management-Capabilities-110582.aspx

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  KM In Practice

ALM generates 360-degree customer view with database technology

MarkLogic's database technology allows ALM to collect and create relationships with external data to support subscribers and advertisers.

ALM, an information and intelligence company for business professionals in such fields as legal and finance, has created a 360-degree customer view to help expand its audience base. The...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/ALM-generates-360-degree-customer-view-with-database-technology-110619.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

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