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Tuesday, March 29, 2016

3/30 Webinar Create Exceptional Customer Experiences by Leveraging Knowledge Management

Businesses Don't Know...What they Don't Know 
March 30, 2016 | 11:00 am PT, 2:00 pm ET  

Migrating to an omnichannel environment requires an integrated approach. You need to identify, capture, evaluate, and share all information assets to achieve an optimal customer experience. It's imperative for a company's communication channels be integrated and context-aware, leveraging data from the CRM system and communication channels to create a unified, omnichannel experience.

Register now

  Table of Contents
Breaking News Inside KMWorld
Quote of the Week
Intelligence is almost useless to the person whose only quality it is. — Alexis Carrel
  Breaking News

Datawatch Teams Up with IBM to Supercharge Self-Service Data Preparation

Datawatch and IBM's collaboration will benefit each other's platforms by providing users with powerful self-service capabilities

Datawatch Corporation is partnering with IBM to deliver enhanced data access and self-service data preparation to IBM Watson Analytics and IBM Cognos Analytics users.

“We help ordinary people...

Continue Here: http://www.kmworld.com/Articles/News/News/Datawatch-Teams-Up-with-IBM-to-Supercharge-Self-Service-Data-Preparation-109874.aspx

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Thomson Reuters Enhances Flagship Platform

The update integrates the full scope of Thomson Reuters content and analytics into the Eikon workflow and visual experience

Thomson Reuters has updated Eikon so that it now contains all of its financial content sets in one platform to better support users in making connections between datasets, gaining...

Continue Here: http://www.kmworld.com/Articles/News/News/Thomson-Reuters-Enhances-Flagship-Platform-109867.aspx

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BA Insight Introduces Smart Analytics for SharePoint

Solution provides insight through real-time tracking and reporting

BA Insight has introduced Smart Analytics for SharePoint to help improve an organization's insight into the user experience. To provide information about how users are interacting with...

Continue Here: http://www.kmworld.com/Articles/News/News/BA-Insight-Introduces-Smart-Analytics-for-SharePoint-109954.aspx

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  Inside KMWorld

Accelerators of KM maturity: Part 2

Why your KM program needs guidance from senior leaders and business stakeholders.

At member-based nonprofit APQC, we use a 146-question KM Capability Assessment Tool to measure organizations against 12 aspects of KM program development, determine where each falls on a five-stage...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Accelerators-of-KM-maturity-Part-2-108672.aspx

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How to Succeed in Today’s Evolving Search Landscape

Artificial intelligence (AI) and machine learning are redefining the online search experience for both users and brands. Increasingly, customers are finding information about businesses directly through maps, apps, and digital assistants—before ever visiting a company's own website.Consumers are also seeking out more targeted answers than ever before. Search queries that include "near me" have increased 900% in the last two years.

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.

KMWorld Web Events
Coming July 31, 2018
Harnessing the Power of Analytics Today
Today, more than ever, analytics is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2018***
Best  Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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