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Tuesday, March 29, 2016

3/30 Webinar Create Exceptional Customer Experiences by Leveraging Knowledge Management

Businesses Don't Know...What they Don't Know 
March 30, 2016 | 11:00 am PT, 2:00 pm ET  

Migrating to an omnichannel environment requires an integrated approach. You need to identify, capture, evaluate, and share all information assets to achieve an optimal customer experience. It's imperative for a company's communication channels be integrated and context-aware, leveraging data from the CRM system and communication channels to create a unified, omnichannel experience.

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  Table of Contents
Breaking News Inside KMWorld
Quote of the Week
But we are all that way: when we know a thing we have only scorn for other people who don't happen to know it.  — Personal Recollections of Joan of Arc
  Breaking News

Datawatch Teams Up with IBM to Supercharge Self-Service Data Preparation

Datawatch and IBM's collaboration will benefit each other's platforms by providing users with powerful self-service capabilities

Datawatch Corporation is partnering with IBM to deliver enhanced data access and self-service data preparation to IBM Watson Analytics and IBM Cognos Analytics users.

“We help ordinary people...

Continue Here: http://www.kmworld.com/Articles/News/News/Datawatch-Teams-Up-with-IBM-to-Supercharge-Self-Service-Data-Preparation-109874.aspx

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Thomson Reuters Enhances Flagship Platform

The update integrates the full scope of Thomson Reuters content and analytics into the Eikon workflow and visual experience

Thomson Reuters has updated Eikon so that it now contains all of its financial content sets in one platform to better support users in making connections between datasets, gaining...

Continue Here: http://www.kmworld.com/Articles/News/News/Thomson-Reuters-Enhances-Flagship-Platform-109867.aspx

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BA Insight Introduces Smart Analytics for SharePoint

Solution provides insight through real-time tracking and reporting

BA Insight has introduced Smart Analytics for SharePoint to help improve an organization's insight into the user experience. To provide information about how users are interacting with...

Continue Here: http://www.kmworld.com/Articles/News/News/BA-Insight-Introduces-Smart-Analytics-for-SharePoint-109954.aspx

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  Inside KMWorld

Accelerators of KM maturity: Part 2

Why your KM program needs guidance from senior leaders and business stakeholders.

At member-based nonprofit APQC, we use a 146-question KM Capability Assessment Tool to measure organizations against 12 aspects of KM program development, determine where each falls on a five-stage...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Accelerators-of-KM-maturity-Part-2-108672.aspx

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How to Steer Cognitive Applications With Semantic Technologies

We have entered the era of smart applications. Chatbots, recommendation services, knowledge discovery tools and analytics solutions are deployed across various industries to enhance digital customer interaction and increase operational efficiency. The demand for talented and experienced developers and technology professionals is constantly exceeding supply…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

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  • Records Management and Compliance
  • E-Discovery
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  • Customer Relationship Management


Click here to view the current edition and to participate:
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