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Tuesday, March 29, 2016

3/30 Webinar Create Exceptional Customer Experiences by Leveraging Knowledge Management

Businesses Don't Know...What they Don't Know 
March 30, 2016 | 11:00 am PT, 2:00 pm ET  

Migrating to an omnichannel environment requires an integrated approach. You need to identify, capture, evaluate, and share all information assets to achieve an optimal customer experience. It's imperative for a company's communication channels be integrated and context-aware, leveraging data from the CRM system and communication channels to create a unified, omnichannel experience.

Register now

  Table of Contents
Breaking News Inside KMWorld
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Datawatch Teams Up with IBM to Supercharge Self-Service Data Preparation

Datawatch and IBM's collaboration will benefit each other's platforms by providing users with powerful self-service capabilities

Datawatch Corporation is partnering with IBM to deliver enhanced data access and self-service data preparation to IBM Watson Analytics and IBM Cognos Analytics users.

“We help ordinary people...

Continue Here: http://www.kmworld.com/Articles/News/News/Datawatch-Teams-Up-with-IBM-to-Supercharge-Self-Service-Data-Preparation-109874.aspx

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Thomson Reuters Enhances Flagship Platform

The update integrates the full scope of Thomson Reuters content and analytics into the Eikon workflow and visual experience

Thomson Reuters has updated Eikon so that it now contains all of its financial content sets in one platform to better support users in making connections between datasets, gaining...

Continue Here: http://www.kmworld.com/Articles/News/News/Thomson-Reuters-Enhances-Flagship-Platform-109867.aspx

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BA Insight Introduces Smart Analytics for SharePoint

Solution provides insight through real-time tracking and reporting

BA Insight has introduced Smart Analytics for SharePoint to help improve an organization's insight into the user experience. To provide information about how users are interacting with...

Continue Here: http://www.kmworld.com/Articles/News/News/BA-Insight-Introduces-Smart-Analytics-for-SharePoint-109954.aspx

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  Inside KMWorld

Accelerators of KM maturity: Part 2

Why your KM program needs guidance from senior leaders and business stakeholders.

At member-based nonprofit APQC, we use a 146-question KM Capability Assessment Tool to measure organizations against 12 aspects of KM program development, determine where each falls on a five-stage...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Accelerators-of-KM-maturity-Part-2-108672.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

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Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
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  • Customer Relationship Management


Click here to view the current edition and to participate:
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