Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, March 22, 2016

 

Information Governance Exchange
22-24 June 2016, Loews Hotel, Atlanta, USA

With an ever increasing importance placed on implementing a robust information governance strategy, the Information Governance Exchange has surveyed its network of IG chiefs to discuss their program implementation and the challenges they have faced. Make sure to download your free copy of the eBook to learn;

• Are people, processes or culture the biggest challenge to get right when implementing an IG program

• How the Director of Records Management at Radian is engaging all of the different departments within the organization to tackle cyber risk

• What actions have BNY Mellon taken to manage compliance, information governance and eDiscovery on social media.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

Fujitsu Expands Document Management Software Solutions Portfolio

PaperStream Server is designed to enable an organization to customize its own processes without the need for complicated mapping

Fujitsu has announced the availability of its latest scanning software, PaperStream Server.  “PaperStream Server is a web-based enterprise-class document processing platform that allows users to collect, process, index, and route...

Continue Here: http://www.kmworld.com/Articles/News/News/Fujitsu-Expands-Document-Management-Software-Solutions-Portfolio-109855.aspx

Return to Contents


Magnitude Software Unveils Noetix Analytics 5.5

New release simplifies the process of accessing Oracle E-Business Suite data for strategic reporting

Magnitude Software, a provider of enterprise information software, has introduced a new release of Noetix Analytics with content, performance, and scalability enhancements, and streamlined maintenance.  Noetix Analytics is a packaged...

Continue Here: http://www.kmworld.com/Articles/News/News/Magnitude-Software-Unveils-Noetix-Analytics-5.5-109836.aspx

Return to Contents


kCura Acquires Text Analytics Technology Company

The acquisition of Content Analyst Company LLC will help kCura to meet the changing needs of the e-discovery industry

kCura, the developer of Relativity e-discovery software, has acquired Reston, Virginia-based Content Analyst Company LLC, the developer of the CAAT analytics engine. Content Analyst’s proprietary technology, now in its...

Continue Here: http://www.kmworld.com/Articles/News/News/kCura-Acquires-Text-Analytics-Technology-Company-109826.aspx

Return to Contents


  Inside KMWorld

Life science firms rely on cloud-based learning management systems to address compliance

"If everyone is thinking they are going to get x, y and z but you only deliver on x, they ask why. So you have to communicate clearly on the expectations."

Managing training and regulatory compliance in the life sciences field is extraordinarily complex. Among other things, it requires creating educational material covering hundreds of standard operating procedures (SOPs) both in manufacturing...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Life-science-firms-rely-on-cloud-based-learning-management-systems-to-address-compliance-109330.aspx

Return to Contents


  KM In Practice

Search solution for newspaper archive handles PDF text with embedded images

FultonHistory.com wanted a solution that would allow visitors to search its entire collection

FultonHistory.com has scanned in more than 150 years of newspapers into searchable PDF. The archive allows users to search through 34 million online pages dating back to the 18th...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Search-solution-for-newspaper-archive-handles-PDF-text-with-embedded-images-109872.aspx

Return to Contents


In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2018 - Jun 14, 2018
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 20, 2018 - Aug 23, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

Search KMWorld

Connect