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Tuesday, March 01, 2016

Information Governance Exchange June 22-24

Information Governance Exchange 22-24 June 2016, Loews Hotel, Atlanta, USA

The Information Governance Exchange is the most senior and prestigious Information Governance event in North America. An exclusive meeting of 60 Heads of Information Governance and Compliance, General Counsel, CDOs and CISOs will help provide knowledge and practical solutions from Fortune 500 financial services, healthcare, pharmaceuticals and highly-regulated industries.

Download the latest Agenda, Post Event Report or gain insight here.

  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

ABBYY Introduces New Products to Identify Key Information from Documents

New language-based ABBYY InfoExtractor SDK and ABBYY Smart Classifier help improve business outcomes

ABBYY is releasing two new language-based platforms to help businesses understand and act on complex, unstructured information. Based on Compreno, a natural-language processing technology, the two products, ABBYY InfoExtractor...

Continue Here: http://www.kmworld.com/Articles/News/News/ABBYY-Introduces-New-Products-to-Identify-Key-Information-from-Documents-109449.aspx

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SDL Strengthens Document Translation Process for Enterprises

Upgrades in SDL WorldServer and SDL TMS include a new user experience to promote greater productivity

SDL is making enhancements to two of its translation management system applications, SDL WorldServer and SDL TMS, improving productivity and enterprise translation programs.

“We build products that enable enterprises of...

Continue Here: http://www.kmworld.com/Articles/News/News/SDL-Strengthens-Document-Translation-Process-for-Enterprises-109464.aspx

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Xerox and Top Image Systems Partner on Workflow Automation Solutions

Content processing solutions from TIS will be integrated into Xerox's workflow automation suite

Xerox has formed a global reseller agreement with Top Image Systems, Ltd. (TIS), to give customers end-to-end automation solutions for industry-specific, content-driven processes. 

The goal with the combined solutions is to support...

Continue Here: http://www.kmworld.com/Articles/News/News/Xerox-and-Top-Image-Systems-Partner-on-Workflow-Automation-Solutions-109463.aspx

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  Inside KMWorld

Information security: It takes an ecosystem

"Encrypting sensitive personal information might add a bit of complexity, but recovering from breaches is very expensive."

The top 10 data breaches of 2015 included government agencies, healthcare organizations, retailers and security software vendors, according to information available through the Privacy Rights Clearinghouse, a non-profit corporation...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Information-security-It-takes-an-ecosystem-109336.aspx

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  KM In Practice

Gonzales enhances efficiency and care through e-capture

Software enables healthcare providers to capture complete, compliant e-signatures on Windows, Web and mobile platforms.

Gonzales Healthcare Systems has implemented cloud-based mobile solutions to improve efficiency and enhance patient and staff satisfaction.

The healthcare provider chose software from Bottomline Technologies, including its eSignature...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Gonzales-enhances-efficiency-and-care-through-e-capture-109475.aspx

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  ViewPoints

Harnessing the Power of Mobile Data

The numbers prove it: Mobile is dominating.

The numbers prove it: Mobile is dominating. Mobile devices are now the main source of Google searches, and mobile app marketplaces are on track to do over $76 billion...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Harnessing-the-Power-of-Mobile-Data-109446.aspx

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In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2018 - Jun 14, 2018
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Aug 20, 2018 - Aug 23, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

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