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Tuesday, February 23, 2016

Webinar - Knowledge is Power: How to Use Knowledge Management to Drive Experience

Knowledge is Power: How to Use Knowledge Management to Drive Experience
TODAY - Tuesday, February 23 | 11:00 am PT, 2:00 pm ET  

By utilizing Virtual Agent technology, a significant amount of data can be collected and analyzed within your Knowledge Management system, providing your business with actionable insights. This webinar focuses on concrete solutions that will help improve customer experiences and help organizations gain a competitive advantage.

Register now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
Quote of the Week
It is unwise to be too sure of one's own wisdom. It is healthy to be reminded that the strongest might weaken and the wisest might err. — Mahatma Gandhi
  Breaking News

Verint Extends Omnichannel Customer Engagement

Acquisition of Contact Solutions adds real-time, contextual self-service software

Verint Systems Inc. has acquired Contact Solutions, a provider of real-time, contextual customer care solutions. The addition of Contact Solutions expands the Verint Customer Engagement Optimization portfolio with cloud-based...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Extends-Omnichannel-Customer-Engagement-109298.aspx

Return to Contents


ZL Technologies Introduces New E-Discovery Tools for More Efficient Workflow

The 8.0.3 version of ZL's flagship archiving and governance platform includes features aimed at increasing efficiency and improving case outcomes

ZL Technologies, Inc., a provider of information governance and analytics, is launching new e-discovery features with an updated release of its flagship platform. “We’ve looked at the enormous growth...

Continue Here: http://www.kmworld.com/Articles/News/News/ZL-Technologies-Introduces-New-E-Discovery-Tools-for-More-Efficient-Workflow-109190.aspx

Return to Contents


Access Innovations and dataCloud Launch Semantics-Based Big Data Solution

New solution leverages coding for big data, semantic analysis of text, and visualization techniques

Access Innovations, Inc. and dataCloud, LLC have partnered to introduce a new semantics-based solution for big data called Topic Seeker. The solution analyzes text-based...

Continue Here: http://www.kmworld.com/Articles/News/News/Access-Innovations-and-dataCloud-Launch-Semantics-Based-Big-Data-Solution-109039.aspx

Return to Contents


  Inside KMWorld

Marketing automation’s role in personalization and contextualization

Marketing automation is part of a chain reaction. To know what content should be provided, companies need to understand each customer, ideally incorporating all available online and offline profile data for...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Marketing-automations-role-in-personalization-and-contextualization-108676.aspx

Return to Contents


  KM In Practice

Large real estate company automates and streamlines lease workflow

BPM solution added accountability to company's processes, allowing multiple people to be aware of task status and who is responsible for them.

Real estate firm Combined Properties has chosen a business process management (BPM) solution to automate and streamline workflow. The company has implemented Process Director from BP Logix...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Large-real-estate-company-automates-and-streamlines-lease-workflow-109297.aspx

Return to Contents


  ViewPoints

Information Governance – Now Is The Time To Act!

With 2016 well underway, many industry analysts and consultants have offered their thoughts on the year ahead. I’d like to share just one more that I believe will be the single...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Information-Governance-%e2%80%93-Now-Is-The-Time-To-Act!-109178.aspx

Return to Contents


Using Systems of Process as a Pathway to IT Modernization
To truly go digital, organizations must make their data intelligent—so that it is working for them, from acquisition throughout the entire document lifecycle.

To read more of this Best Practices in Document Management White Paper article, Click Here.
KMWorld Web Events
Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in August 2019***
Best Practices in Information Governance and Security

Protecting and managing information is one of the toughest challenges facing data-driven organizations today. The sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications and smart devices. Security threats continue to evolve, from “insider” attacks, to sophisticated viruses and ransomware. All the while, new regulatory requirements continue to emerge, from GDPR last year, to the California Consumer Privacy Act on its way in 2020.

The goals are straightforward, but the targets are constantly moving. Right now, the need for effective technologies and processes to optimize the value, access and use of information, improve compliance and e-discovery, and minimize risk is greater than ever.

Key focus areas will include:

• New Data Privacy Regulations • Information Lifecycle Management
• Digital Asset Management • E-Discovery and Compliance Archiving
• Data Analytics • Data Catalogs

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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