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Tuesday, February 23, 2016

Webinar - Knowledge is Power: How to Use Knowledge Management to Drive Experience

Knowledge is Power: How to Use Knowledge Management to Drive Experience
TODAY - Tuesday, February 23 | 11:00 am PT, 2:00 pm ET  

By utilizing Virtual Agent technology, a significant amount of data can be collected and analyzed within your Knowledge Management system, providing your business with actionable insights. This webinar focuses on concrete solutions that will help improve customer experiences and help organizations gain a competitive advantage.

Register now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
Quote of the Week
The essence of knowledge is, having it, to apply it; not having it, to confess your ignorance.  — Confucius
  Breaking News

Verint Extends Omnichannel Customer Engagement

Acquisition of Contact Solutions adds real-time, contextual self-service software

Verint Systems Inc. has acquired Contact Solutions, a provider of real-time, contextual customer care solutions. The addition of Contact Solutions expands the Verint Customer Engagement Optimization portfolio with cloud-based...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Extends-Omnichannel-Customer-Engagement-109298.aspx

Return to Contents


ZL Technologies Introduces New E-Discovery Tools for More Efficient Workflow

The 8.0.3 version of ZL's flagship archiving and governance platform includes features aimed at increasing efficiency and improving case outcomes

ZL Technologies, Inc., a provider of information governance and analytics, is launching new e-discovery features with an updated release of its flagship platform. “We’ve looked at the enormous growth...

Continue Here: http://www.kmworld.com/Articles/News/News/ZL-Technologies-Introduces-New-E-Discovery-Tools-for-More-Efficient-Workflow-109190.aspx

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Access Innovations and dataCloud Launch Semantics-Based Big Data Solution

New solution leverages coding for big data, semantic analysis of text, and visualization techniques

Access Innovations, Inc. and dataCloud, LLC have partnered to introduce a new semantics-based solution for big data called Topic Seeker. The solution analyzes text-based...

Continue Here: http://www.kmworld.com/Articles/News/News/Access-Innovations-and-dataCloud-Launch-Semantics-Based-Big-Data-Solution-109039.aspx

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  Inside KMWorld

Marketing automation’s role in personalization and contextualization

Marketing automation is part of a chain reaction. To know what content should be provided, companies need to understand each customer, ideally incorporating all available online and offline profile data for...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Marketing-automations-role-in-personalization-and-contextualization-108676.aspx

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  KM In Practice

Large real estate company automates and streamlines lease workflow

BPM solution added accountability to company's processes, allowing multiple people to be aware of task status and who is responsible for them.

Real estate firm Combined Properties has chosen a business process management (BPM) solution to automate and streamline workflow. The company has implemented Process Director from BP Logix...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Large-real-estate-company-automates-and-streamlines-lease-workflow-109297.aspx

Return to Contents


  ViewPoints

Information Governance – Now Is The Time To Act!

With 2016 well underway, many industry analysts and consultants have offered their thoughts on the year ahead. I’d like to share just one more that I believe will be the single...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Information-Governance-%e2%80%93-Now-Is-The-Time-To-Act!-109178.aspx

Return to Contents


Best Practices in Information Governance

Information Governance—as a discipline—has undergone a strange and wild ride over the past couple of years. Finally, we have moved past endless debates on definitions and usable frameworks, thanks to the efforts of the Information Governance Initiative (IGI) and other IG leaders and practitioners…

To read more of this Best Practices in Information Governance White Paper article, Click Here.

KMWorld Web Events
Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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