Interested in great customer relationships? Check out our CRM Evolution and Smart Customer Service Conferences this April
Tuesday, February 23, 2016

Webinar - Knowledge is Power: How to Use Knowledge Management to Drive Experience

Knowledge is Power: How to Use Knowledge Management to Drive Experience
TODAY - Tuesday, February 23 | 11:00 am PT, 2:00 pm ET  

By utilizing Virtual Agent technology, a significant amount of data can be collected and analyzed within your Knowledge Management system, providing your business with actionable insights. This webinar focuses on concrete solutions that will help improve customer experiences and help organizations gain a competitive advantage.

Register now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
Quote of the Week
Sir, I have been through it from Alpha to Omaha, and I tell you that the less a man knows the bigger the noise he makes and the higher the salary he commands.  — Mark Twain
  Breaking News

Verint Extends Omnichannel Customer Engagement

Acquisition of Contact Solutions adds real-time, contextual self-service software

Verint Systems Inc. has acquired Contact Solutions, a provider of real-time, contextual customer care solutions. The addition of Contact Solutions expands the Verint Customer Engagement Optimization portfolio with cloud-based...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Extends-Omnichannel-Customer-Engagement-109298.aspx

Return to Contents


ZL Technologies Introduces New E-Discovery Tools for More Efficient Workflow

The 8.0.3 version of ZL's flagship archiving and governance platform includes features aimed at increasing efficiency and improving case outcomes

ZL Technologies, Inc., a provider of information governance and analytics, is launching new e-discovery features with an updated release of its flagship platform. “We’ve looked at the enormous growth...

Continue Here: http://www.kmworld.com/Articles/News/News/ZL-Technologies-Introduces-New-E-Discovery-Tools-for-More-Efficient-Workflow-109190.aspx

Return to Contents


Access Innovations and dataCloud Launch Semantics-Based Big Data Solution

New solution leverages coding for big data, semantic analysis of text, and visualization techniques

Access Innovations, Inc. and dataCloud, LLC have partnered to introduce a new semantics-based solution for big data called Topic Seeker. The solution analyzes text-based...

Continue Here: http://www.kmworld.com/Articles/News/News/Access-Innovations-and-dataCloud-Launch-Semantics-Based-Big-Data-Solution-109039.aspx

Return to Contents


  Inside KMWorld

Marketing automation’s role in personalization and contextualization

Marketing automation is part of a chain reaction. To know what content should be provided, companies need to understand each customer, ideally incorporating all available online and offline profile data for...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Marketing-automations-role-in-personalization-and-contextualization-108676.aspx

Return to Contents


  KM In Practice

Large real estate company automates and streamlines lease workflow

BPM solution added accountability to company's processes, allowing multiple people to be aware of task status and who is responsible for them.

Real estate firm Combined Properties has chosen a business process management (BPM) solution to automate and streamline workflow. The company has implemented Process Director from BP Logix...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Large-real-estate-company-automates-and-streamlines-lease-workflow-109297.aspx

Return to Contents


  ViewPoints

Information Governance – Now Is The Time To Act!

With 2016 well underway, many industry analysts and consultants have offered their thoughts on the year ahead. I’d like to share just one more that I believe will be the single...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Information-Governance-%e2%80%93-Now-Is-The-Time-To-Act!-109178.aspx

Return to Contents


Understanding Content Services for the Enterprise

Content is the lifeblood of any successful business in today's intensely competitive environment, but without a solid strategy and solution for managing that content, businesses can be quickly left behind. Often referred to as "Content Services," making the most of content requires accessing, indexing, evaluating, prioritizing and protecting that content to best leverage it in order to drive higher customer satisfaction and growth through existing and new revenue streams. Choose the right service provider with expertise in Content Services, and set your business on the path to success.

To read more of this Best Practices in Enterprise Content Management White Paper article, Click Here.

KMWorld Web Events
Coming May 15, 2018
How to Succeed with Information and Knowledge Management in the Cloud
Cloud-based information and knowledge management can provide powerful solutions for your organization. With benefits like cost reduction, ease of use and access, and better knowledge sharing, using cloud-hosted KM and information management solutions can have a significant ROI. Join us to see how to succeed with KM in the cloud.

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***

Best Practices in Enhancing SharePoint

Organizations encourage their employees to communicate and collaborate not out of selflessness but because it increases productivity and leads to greater profitability. For many organizations, the tool they use to foster these work behaviors is SharePoint. It’s become the accepted tool for collaboration and content management.

But it is not a static tool and it’s not nearly as simple as children’s toys. SharePoint is full of complexity and its enhancements take some time and effort to use effectively.

To share your SharePoint success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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