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Tuesday, February 23, 2016

Webinar - Knowledge is Power: How to Use Knowledge Management to Drive Experience

Knowledge is Power: How to Use Knowledge Management to Drive Experience
TODAY - Tuesday, February 23 | 11:00 am PT, 2:00 pm ET  

By utilizing Virtual Agent technology, a significant amount of data can be collected and analyzed within your Knowledge Management system, providing your business with actionable insights. This webinar focuses on concrete solutions that will help improve customer experiences and help organizations gain a competitive advantage.

Register now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
Quote of the Week
Whoever acquires knowledge and does not practice it resembles he who plows his land and leaves it unsown.  — Saadi
  Breaking News

Verint Extends Omnichannel Customer Engagement

Acquisition of Contact Solutions adds real-time, contextual self-service software

Verint Systems Inc. has acquired Contact Solutions, a provider of real-time, contextual customer care solutions. The addition of Contact Solutions expands the Verint Customer Engagement Optimization portfolio with cloud-based...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Extends-Omnichannel-Customer-Engagement-109298.aspx

Return to Contents


ZL Technologies Introduces New E-Discovery Tools for More Efficient Workflow

The 8.0.3 version of ZL's flagship archiving and governance platform includes features aimed at increasing efficiency and improving case outcomes

ZL Technologies, Inc., a provider of information governance and analytics, is launching new e-discovery features with an updated release of its flagship platform. “We’ve looked at the enormous growth...

Continue Here: http://www.kmworld.com/Articles/News/News/ZL-Technologies-Introduces-New-E-Discovery-Tools-for-More-Efficient-Workflow-109190.aspx

Return to Contents


Access Innovations and dataCloud Launch Semantics-Based Big Data Solution

New solution leverages coding for big data, semantic analysis of text, and visualization techniques

Access Innovations, Inc. and dataCloud, LLC have partnered to introduce a new semantics-based solution for big data called Topic Seeker. The solution analyzes text-based...

Continue Here: http://www.kmworld.com/Articles/News/News/Access-Innovations-and-dataCloud-Launch-Semantics-Based-Big-Data-Solution-109039.aspx

Return to Contents


  Inside KMWorld

Marketing automation’s role in personalization and contextualization

Marketing automation is part of a chain reaction. To know what content should be provided, companies need to understand each customer, ideally incorporating all available online and offline profile data for...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Marketing-automations-role-in-personalization-and-contextualization-108676.aspx

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  KM In Practice

Large real estate company automates and streamlines lease workflow

BPM solution added accountability to company's processes, allowing multiple people to be aware of task status and who is responsible for them.

Real estate firm Combined Properties has chosen a business process management (BPM) solution to automate and streamline workflow. The company has implemented Process Director from BP Logix...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Large-real-estate-company-automates-and-streamlines-lease-workflow-109297.aspx

Return to Contents


  ViewPoints

Information Governance – Now Is The Time To Act!

With 2016 well underway, many industry analysts and consultants have offered their thoughts on the year ahead. I’d like to share just one more that I believe will be the single...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Information-Governance-%e2%80%93-Now-Is-The-Time-To-Act!-109178.aspx

Return to Contents


Cognitive Search: How AI and Machine Learning Are Driving Enterprise Search Applications

Enterprise search applications have long since stopped being limited to searching and finding data. They help employees to analyze and interpret the available information, including unstructured and structured data, using both internal and external data sources. Thanks to numerous connectors to different applications such as file shares, intranets, mail servers, collaboration tools and Wikis, employees receive access to all relevant documents from the entire enterprise…

To read more of this Best Practices in Cognitive Search White Paper article, Click Here.

KMWorld Web Events
Coming August 29, 2017
Best Practices in Cognitive Search
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2016***

Best Practices in Cognitive Computing

Cognitive computing is not science fiction. From chatbots to self-driving cars, the market is evolving, and it’s on track to disrupt our everyday lives.

At the most basic level, a cognitive information system needs to be capable of extracting relevant information from big and diverse data sets to make intelligence decisions. Of course, that is easier said than done.

Share how your company is providing the resources that are paving the way forward in this exciting movement by participating in this White Paper opportunity.


Contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2016***

Best Practices for the Mobile Workforce

It's hard to imagine a larger effect than the social and mobile workforce has had on the everyday activity on knowledge workers.

The ability to take work home (or work from home entirely) and conduct business through social media-driven interaction has changed the entire landscape.

But it has also changed businesses, as organizations try to cope with a world in which employees walk off the grounds with critical corporate information on their handhelds, and where communication and collaboration don’t necessarily happen by walking to the office next door.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

Cloud Computing for the Enterprise [July/August 2017]

Text Analytics [May 2017]

KM for Financial Services [April 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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