SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, February 16, 2016

Webinar - Knowledge is Power: How to Use Knowledge Management to Drive Experience

Knowledge is Power: How to Use Knowledge Management to Drive Experience
Tuesday, February 23 | 11:00 am PT, 2:00 pm ET  

By utilizing Virtual Agent technology, a significant amount of data can be collected and analyzed within your Knowledge Management system, providing your business with actionable insights. This webinar focuses on concrete solutions that will help improve customer experiences and help organizations gain a competitive advantage.

Register now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Facts do not cease to exist because they are ignored. — Aldous Huxley
  Breaking News

Alfresco Integrates ECM and BPM Solutions

Enterprise content management and business process management are converging

Alfresco Software, a provider of open source enterprise content management (ECM) and business process management solutions (BPM), has made updates to its flagship Alfresco One hybrid cloud ECM and...

Continue Here: http://www.kmworld.com/Articles/News/News/Alfresco-Integrates-ECM-and-BPM-Solutions-109000.aspx

Return to Contents


A2iA Mobility Expands List of Supported Document Types

Solution allows users to perform key functions directly from their handsets

A2iA, a developer of software for data capture, document processing, and payment systems, has released a new version of A2iA Mobility, its software toolkit for offline mobile data recognition...

Continue Here: http://www.kmworld.com/Articles/News/News/A2iA-Mobility-Expands-List-of-Supported-Document-Types-109079.aspx

Return to Contents


MessageOps Reveals New Intranet Platform Focusing on Improved Collaboration

ROOT boosts productivity by providing Office 365 users the tools they need to perform daily tasks

MessageOps, a Microsoft Cloud business unit of Champion Solutions Group, is launching a new SharePoint Intranet platform for Office 365 that aims to give users a more collaborative working...

Continue Here: http://www.kmworld.com/Articles/News/News/MessageOps-Reveals-New-Intranet-Platform-Focusing-on-Improved-Collaboration-109040.aspx

Return to Contents


  Inside KMWorld

Chief data officers zero in on governance challenges

As organizations seek to increase their use of analytics, they often find they have to get their data houses in order first. If data is siloed or structured in ways that...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Chief-data-officers-zero-in-on-governance-challenges-108674.aspx

Return to Contents


  KM In Practice

eHealth improves responsiveness to enrollment calls

Web content solution deployment facilitates accurate, real-time information for callers to make informed healthcare choices.

eHealth, a private online marketplace for individual and family health insurance products, handles more than 500,000 customer calls during the Medicare annual enrollment period. The callers need accurate, real-time...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/eHealth-improves-responsiveness-to-enrollment-calls-109103.aspx

Return to Contents


2019—The Year of Modernization

Enterprise content management (ECM) has been with us for almost 20 years now. In an ideal world, one could argue that this longevity has given us a deep understanding of how to manage content within an organization. The reality however is quite different.

To read more of this Best Practices in Enterprise Content Management White Paper article, Click Here.

KMWorld Web Events
Coming March 28, 2019
Harnessing Cognitive Computing & AI
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information and how it is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming April 09, 2019
Use-Cases and At-Scale Success Stories for AI in Customer and Employee Experience Transformation
Want to know how to overcome these impediments and succeed with AI in 2019? You will learn about use cases with proven ROI, best practices, and at-scale success stories for experience transformation with AI.

Coming April 16, 2019
Modernizing Your Information Governance Strategy
Controlling information access and distribution is one of the top challenges facing insights-driven organizations today and the sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications, and smart devices. The global nature of business further complicates matters. GDPR requires an ongoing effort from companies to stay compliant. And the amount of litigation in courtrooms continues to expand along with the need for better e-discovery.

Coming April 30, 2019
Optimizing Your Office 365
Office 365 and SharePoint Online have become "the 800 pound gorilla" in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. Join us to learn about the most popular capabilities, pitfalls to avoid, and insider tips to optimizing the Office 365 environment.

Coming May 14, 2019
Intelligent Search in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.

Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
Taking Your BI & Analytics to the Next Level
Today, more than ever, data analysis is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago. Top corporations, government agencies and educational institutions alike are not only investing in technologies to increase the amount of data at their disposal, but quickly deliver actionable insights.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in April 2019***
Best Practices in Knowledge Management for Customer Experience and Support

Customer Experience. We think one of the vast challenges for businesses seeking a competitive edge is how they treat their customers. And it is as much a "philosophy" as a business issue. So learning from the leaders in customer experience should be revealing and guiding. Are you a leader in this critical aspect of business ?

What will be the next "have-to" trend? Share your strategies and go-to-market approaches.

To educate our audience about the latest developments and emerging success factors, contact:
LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

Knowledge Management

Cognitive Computing

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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