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Tuesday, February 16, 2016

Webinar - Knowledge is Power: How to Use Knowledge Management to Drive Experience

Knowledge is Power: How to Use Knowledge Management to Drive Experience
Tuesday, February 23 | 11:00 am PT, 2:00 pm ET  

By utilizing Virtual Agent technology, a significant amount of data can be collected and analyzed within your Knowledge Management system, providing your business with actionable insights. This webinar focuses on concrete solutions that will help improve customer experiences and help organizations gain a competitive advantage.

Register now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Alfresco Integrates ECM and BPM Solutions

Enterprise content management and business process management are converging

Alfresco Software, a provider of open source enterprise content management (ECM) and business process management solutions (BPM), has made updates to its flagship Alfresco One hybrid cloud ECM and...

Continue Here: http://www.kmworld.com/Articles/News/News/Alfresco-Integrates-ECM-and-BPM-Solutions-109000.aspx

Return to Contents


A2iA Mobility Expands List of Supported Document Types

Solution allows users to perform key functions directly from their handsets

A2iA, a developer of software for data capture, document processing, and payment systems, has released a new version of A2iA Mobility, its software toolkit for offline mobile data recognition...

Continue Here: http://www.kmworld.com/Articles/News/News/A2iA-Mobility-Expands-List-of-Supported-Document-Types-109079.aspx

Return to Contents


MessageOps Reveals New Intranet Platform Focusing on Improved Collaboration

ROOT boosts productivity by providing Office 365 users the tools they need to perform daily tasks

MessageOps, a Microsoft Cloud business unit of Champion Solutions Group, is launching a new SharePoint Intranet platform for Office 365 that aims to give users a more collaborative working...

Continue Here: http://www.kmworld.com/Articles/News/News/MessageOps-Reveals-New-Intranet-Platform-Focusing-on-Improved-Collaboration-109040.aspx

Return to Contents


  Inside KMWorld

Chief data officers zero in on governance challenges

As organizations seek to increase their use of analytics, they often find they have to get their data houses in order first. If data is siloed or structured in ways that...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Chief-data-officers-zero-in-on-governance-challenges-108674.aspx

Return to Contents


  KM In Practice

eHealth improves responsiveness to enrollment calls

Web content solution deployment facilitates accurate, real-time information for callers to make informed healthcare choices.

eHealth, a private online marketplace for individual and family health insurance products, handles more than 500,000 customer calls during the Medicare annual enrollment period. The callers need accurate, real-time...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/eHealth-improves-responsiveness-to-enrollment-calls-109103.aspx

Return to Contents


How to Steer Cognitive Applications With Semantic Technologies

We have entered the era of smart applications. Chatbots, recommendation services, knowledge discovery tools and analytics solutions are deployed across various industries to enhance digital customer interaction and increase operational efficiency. The demand for talented and experienced developers and technology professionals is constantly exceeding supply…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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