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  Table of Contents
Breaking News KM In Practice News Analysis
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Birst Enhances its Networked BI Platform

Updated solutions will allow users to work with data in new and faster ways while maintaining governance

Birst, a provider of cloud BI and analytics, is unveiling a host of new capabilities for a variety of its solutions that will empower enterprises and users to work...

Continue Here: http://www.kmworld.com/Articles/News/News/Birst-Enhances-its-Networked-BI-Platform-108597.aspx

Return to Contents


VirtualWorks Launches Commercial Encrypted Enterprise Search Platform Built on Hitachi Technology

ViaWorks Secure offers the benefits of the ViaWorks flagship product with additional encrypted protection

VirtualWorks has introduced an encrypted version of ViaWorks called ViaWorks Secure, which was developed with Hitachi's Searchable Encryption technology.

According to the vendor, with the prevalence of self-service portals in government...

Continue Here: http://www.kmworld.com/Articles/News/News/VirtualWorks-Launches-Commercial-Encrypted-Enterprise-Search-Platform-Built-on-Hitachi-Technology-108648.aspx

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M-Files Introduces Document Capture, Classification, and Metadata Indexing Solution

M-Files Capture provides enterprise-grade production scanning, classification, validation, and export capabilities, and integrates natively with M-Files Repositories

M-Files Corporation, a provider of solutions to help businesses manage documents and other information, has introduced M-Files Capture, a new production scanning and document classification solution. M-Files Capture aims...

Continue Here: http://www.kmworld.com/Articles/News/News/M-Files-Introduces-Document-Capture-Classification-and-Metadata-Indexing-Solution-108649.aspx

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  KM In Practice

Non-profit streamlines and automates business processes

Ministries will integrate BPM platform with its customer relationship management and enterprise resource planning systems.

Joyce Meyer Ministries (JMM) has chosen a business process management (BPM) platform to streamline and automate its systems. The international non-profit that provides humanitarian and missions relief has implemented...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Non-profit-streamlines-and-automates-business-processes-108567.aspx

Return to Contents


  News Analysis

Cognitive computing: Big data and cognitive computing–Part 1

Cognitive computing offers a new approach to uncover the potential in data—and capture value whether the data is big or small.

Discussions of cognitive computing almost always include a reference to big data. Discussions of big data occasionally, but infrequently, reference cognitive computing. But are we truly confident that we know which...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/Cognitive-computing-Big-data-and-cognitive-computing%e2%80%93Part-1-108248.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

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  • E-Discovery
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  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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