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Tuesday, November 03, 2015

Gilbane Conference 2015 - Content, Technology and the Customer Experience.  

This year we focus on how to integrate content, data, and software to support a superior multichannel digital customer experience. Whether you are just getting started with managing multichannel content, need to improve the consistency of the web and mobile discovery experience, or are ready to integrate with an ecommerce, content marketing, business intelligence or other marketing or data management platform, join us to learn what your peers are doing and what experts are recommending.

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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Cognitive computing comes to the Google Search Appliance

Expert System integrates Cogito

Multilingual cognitive computing technology provider for unstructured information Expert System has integrated its Cogito solution into the Google Search Appliance (GSA). As such, it has joined the Google for...

Continue Here: http://www.kmworld.com/Articles/News/News/Cognitive-computing-comes-to-the-Google-Search-Appliance-107271.aspx

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SharePoint governance automation from AvePoint

Boost user content management

AvePoint has released DocAve Governance Automation Service Pack (SP) 6, which allows IT to involve content owners in SharePoint migrations, provide users with important site information across...

Continue Here: http://www.kmworld.com/Articles/News/News/SharePoint-governance-automation-from-AvePoint-107307.aspx

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dtSearch delivers .NET solution for Azure

Instant cloud-based searching across terabytes

dtSearch has developed a new .NET solution for running its search engine fully online in the Microsoft Azure cloud. The solution uses RemoteApp for secure data access of nearly...

Continue Here: http://www.kmworld.com/Articles/News/News/dtSearch-delivers-.NET-solution-for-Azure-107262.aspx

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  Inside KMWorld

Text analytics: greater usability, less time to insight

"The point now is to get to the root cause, not just documents that are related to certain topics. We want to provide the right context so that users are getting the answers they want, reducing the time to insight."

Text analytics has had several distinct generations in the course of its evolution. From keyword-based analysis to clustering of concepts and sentiment analysis, text analytics has grown increasingly sophisticated. The next...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Text-analytics-greater-usability-less-time-to-insight-107036.aspx

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  KM In Practice

Investec fosters SharePoint collaboration with harmon.ie

Better management of documents and communications

Investec Asset Management, founded in South Africa in 1991, deployed SharePoint 2010 to create a central document and e-mail repository, then upgraded to SharePoint 2013 in 2014. The firm...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Investec-fosters-SharePoint-collaboration-with-harmon.ie-107306.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Nov 06, 2017 - Nov 07, 2017
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Nov 06, 2017 - Nov 09, 2017
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Nov 07, 2017 - Nov 09, 2017
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Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

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