Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, October 13, 2015

 Sponsored by Verint

10/20/15 Verint /KMWorld Webinar

Better Outcomes with Less Effort
WEB EVENT - Tuesday, Oct 20, 2015 | 11:00 am PDT, 2:00 pm EDT

The forces of digital disruption and the shifting work styles of next-generation employees are requiring organizations to become more focused and responsive to the needs of both customers and employees than ever before. By empowering your agents with the right tools, you make life easier for your customers by giving them the right answers to their questions the first time.

Register now

  Table of Contents
Breaking News Inside KMWorld
  • Creating a cohesive customer experience
    The customer experience encompasses a wide range of activities, from the moment of an initial search for a product or service to marketing, sales and follow-up care. A diverse range of technologies supports customer experience management for each of those phases.
KM In Practice
Quote of the Week
There is much pleasure to be gained from useless knowledge. — Bertrand Russell
  Breaking News

Knowledge capture from Expert System on Google Cloud Launcher

Expert System text analytics scales rapidly on Google Cloud Platform

Expert System has announced that its Cogito API is available on Google Cloud Launcher, which allows developers and organizations to launch selected software packages on Google Compute...

Continue Here: http://www.kmworld.com/Articles/News/News/Knowledge-capture-from-Expert-System-on-Google-Cloud-Launcher-106853.aspx

Return to Contents


Public BPM app market from Appian

Speed time to value

Appian has launched the new Appian App Market, which allows customers to view and access a large inventory of pre-built business applications and platform components for use...

Continue Here: http://www.kmworld.com/Articles/News/News/Public-BPM-app-market-from-Appian-106866.aspx

Return to Contents


Dell to acquire EMC

Deal estimated at approximately $67 billion

In what is called the largest-ever tech deal, Dell Inc. and EMC Corporation announce that they have signed a definitive agreement whereby Dell, together with its owners,...

Continue Here: http://www.kmworld.com/Articles/News/News/Dell-to-acquire-EMC-106898.aspx

Return to Contents


  Inside KMWorld

Creating a cohesive customer experience

The customer experience encompasses a wide range of activities, from the moment of an initial search for a product or service to marketing, sales and follow-up care. A diverse range of technologies supports customer experience management for each of those phases.

The customer experience encompasses a wide range of activities, from the moment of an initial search for a product or service to marketing, sales and follow-up care. A diverse range of...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Creating-a-cohesive-customer-experience-106424.aspx

Return to Contents


  KM In Practice

Construction firm operationalizes best practices

Deploys cloud-based solution to optimize project management

To strengthen project controls and collaborate better, Swinerton Builders has implemented Oracle’s Primavera P6 Enterprise Project Portfolio Management Cloud Service. The solution is expected to help Swinerton...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Construction-firm-operationalizes-best-practices-106899.aspx

Return to Contents


A Case for Sherlock: Artificial Intelligence?

Sir Arthur Conan Doyle's 1886 fictional "consulting detective," Sherlock Holmes, was a great mind renowned for his highly advanced powers of observation and reasoning. He was often assisted by Dr. Watson, who was unfailingly loyal, if noticeably less bright. At the end of each thrilling tale starring the duo, the anxious reader would hear Sherlock announce that he had solved the latest mind-bending riddle…

To read more of this Best Practices in Cognitive Search White Paper article, Click Here.

KMWorld Web Events
Coming August 29, 2017
Best Practices in Cognitive Search
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

--------------------------------- 

***Coming in September/October 2016***

Best Practices in Cognitive Computing

Cognitive computing is not science fiction. From chatbots to self-driving cars, the market is evolving, and it’s on track to disrupt our everyday lives.

At the most basic level, a cognitive information system needs to be capable of extracting relevant information from big and diverse data sets to make intelligence decisions. Of course, that is easier said than done.

Share how your company is providing the resources that are paving the way forward in this exciting movement by participating in this White Paper opportunity.


Contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

---------------------------------

***Coming in September/October 2016***

Best Practices for the Mobile Workforce

It's hard to imagine a larger effect than the social and mobile workforce has had on the everyday activity on knowledge workers.

The ability to take work home (or work from home entirely) and conduct business through social media-driven interaction has changed the entire landscape.

But it has also changed businesses, as organizations try to cope with a world in which employees walk off the grounds with critical corporate information on their handhelds, and where communication and collaboration don’t necessarily happen by walking to the office next door.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

Cloud Computing for the Enterprise [July/August 2017]

Text Analytics [May 2017]

KM for Financial Services [April 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 21, 2017 - Aug 24, 2017
Walter E. Washington Convention Center, Washington, DC
Sep 06, 2017 - Sep 06, 2017
Portland Art Museum, Mark Building, Portland, OR
Sep 12, 2017 - Sep 14, 2017
Orlando World Center Marriott, Orlando, FL
Oct 15, 2017 - Oct 17, 2017
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017

Search KMWorld

Connect