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  Table of Contents
Breaking News Inside KMWorld
  • Creating a cohesive customer experience
    The customer experience encompasses a wide range of activities, from the moment of an initial search for a product or service to marketing, sales and follow-up care. A diverse range of technologies supports customer experience management for each of those phases.
KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Knowledge capture from Expert System on Google Cloud Launcher

Expert System text analytics scales rapidly on Google Cloud Platform

Expert System has announced that its Cogito API is available on Google Cloud Launcher, which allows developers and organizations to launch selected software packages on Google Compute...

Continue Here: http://www.kmworld.com/Articles/News/News/Knowledge-capture-from-Expert-System-on-Google-Cloud-Launcher-106853.aspx

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Public BPM app market from Appian

Speed time to value

Appian has launched the new Appian App Market, which allows customers to view and access a large inventory of pre-built business applications and platform components for use...

Continue Here: http://www.kmworld.com/Articles/News/News/Public-BPM-app-market-from-Appian-106866.aspx

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Dell to acquire EMC

Deal estimated at approximately $67 billion

In what is called the largest-ever tech deal, Dell Inc. and EMC Corporation announce that they have signed a definitive agreement whereby Dell, together with its owners,...

Continue Here: http://www.kmworld.com/Articles/News/News/Dell-to-acquire-EMC-106898.aspx

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  Inside KMWorld

Creating a cohesive customer experience

The customer experience encompasses a wide range of activities, from the moment of an initial search for a product or service to marketing, sales and follow-up care. A diverse range of technologies supports customer experience management for each of those phases.

The customer experience encompasses a wide range of activities, from the moment of an initial search for a product or service to marketing, sales and follow-up care. A diverse range of...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Creating-a-cohesive-customer-experience-106424.aspx

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  KM In Practice

Construction firm operationalizes best practices

Deploys cloud-based solution to optimize project management

To strengthen project controls and collaborate better, Swinerton Builders has implemented Oracle’s Primavera P6 Enterprise Project Portfolio Management Cloud Service. The solution is expected to help Swinerton...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Construction-firm-operationalizes-best-practices-106899.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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