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Tuesday, September 29, 2015

Cognitive Technologies Tranversal Webinar 9/29/15

Cognitive Technologies: A complete game-changer for knowledge solutions
Today, Sept 29 | 11:00 am PT, 2:00 pm ET

In this KMWorld interactive webinar event, Transversal will show how they have reimagined knowledge for the customer service. We will also demonstrate how cognitive technologies have allowed us to create self-service experiences that truly understand what people search for anticipates what they will need next, and improves through continued use.

Register now !

  Table of Contents
Breaking News Inside KMWorld
  • Federal agencies show progress on records management
    There are very specific goals that focus on records management and training requirements. We have been seeing incremental progress on the self-assessments for the last couple of years, but this is the first time we have seen strong movement in a positive direction.
KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Deeper database performance from Embarcadero

Launches DB PowerStudio 2016

Embarcadero has announced DB PowerStudio 2016, which the company describes as a suite of database tools providing database managers and data professionals with administration, development, performance and monitoring capabilities...

Continue Here: http://www.kmworld.com/Articles/News/News/Deeper-database-performance-from-Embarcadero-106602.aspx

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Bloomfire partners with IBM Watson

Automated tagging of posts to improve content value, searchability

Bloomfire and IBM have partnered to integrate the Watson cognitive computing system’s natural language processing technology with Bloomfire’s social knowledge network software. Watson’s advanced data insights API...

Continue Here: http://www.kmworld.com/Articles/News/News/Bloomfire-partners-with-IBM-Watson-106577.aspx

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MarkLogic, Cambridge Semantics partner for NoSQL

Develop standards-based, semantic-driven applications

Semantic Web technology provider Cambridge Semantics has formed an alliance with NoSQL database platform company MarkLogic. The companies report the combination of technologies will enable organizations to...

Continue Here: http://www.kmworld.com/Articles/News/News/MarkLogic-Cambridge-Semantics-partner-for-NoSQL-106568.aspx

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  Inside KMWorld

Federal agencies show progress on records management

There are very specific goals that focus on records management and training requirements. We have been seeing incremental progress on the self-assessments for the last couple of years, but this is the first time we have seen strong movement in a positive direction.

Both in 2010 and in 2012, I interviewed officials at the National Archives and Records Administration (NARA) about their efforts to help federal agencies improve their enterprise records management...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Federal-agencies-show-progress-on-records-management-105779.aspx

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  KM In Practice

North Carolina communities enhance engagement with citizens

Supporting citizen engagement, service case management and resolution

The city of Charlotte, N.C., and Mecklenburg County are deploying technology from Verint to enhance citizen service in their 311 call center known as CharMeck. Verint Engagement...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/North-Carolina-communities-enhance-engagement-with-citizens-106599.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
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Nov 07, 2017 - Nov 09, 2017
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Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

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