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Tuesday, August 18, 2015

 

Game-Changing Breakthroughs in Knowledge Management with Unstructured Content 
Tuesday, August 25, 2015 11 AM PT / 2:00 PM ET

Dramatic advancements in heavily-proven, semantic technology are making it possible to find the most relevant business information among vast internal and external unstructured content repositories as quickly and easily as we find things in the consumer world. As a result, knowledge workers can make more informed decisions, supported by the most relevant information, in less time and with less effort.

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  Table of Contents
Breaking News Inside KMWorld
  • Text analytics broadens its reach
    Enterprises are using only about 25 percent of their unstructured data for insights and decision-making, while they are using 35 percent of their structured data for those purposes, according to a survey conducted by Forrester. One reason for the lag is that unstructured data is not as straightforward to analyze and interpret.
KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

HP goes deep with big data

New products, services and programs

HP has unveiled a series of new products, services and programs designed to help organizations leverage data and analytics to build new products and experiences, run more efficiently and...

Continue Here: http://www.kmworld.com/Articles/News/News/HP-goes-deep-with-big-data-105747.aspx

Return to Contents


Verint acquires Telligent

Adds community software to customer experience platform

Verint has acquired Telligent from Zimbra to extend its customer engagement optimization portfolio with an enterprise-class community solution. As a result, organizations can provide actionable...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-acquires-Telligent-105780.aspx

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Online contextual help from RightAnswers

Unveils Knowledge Spotlight

RightAnswers has launched Knowledge Spotlight, which is designed to provide customers with the answers they need in the context of what they are doing in an application...

Continue Here: http://www.kmworld.com/Articles/News/News/Online-contextual-help-from-RightAnswers-105710.aspx

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  Inside KMWorld

Text analytics broadens its reach

Enterprises are using only about 25 percent of their unstructured data for insights and decision-making, while they are using 35 percent of their structured data for those purposes, according to a survey conducted by Forrester. One reason for the lag is that unstructured data is not as straightforward to analyze and interpret.

Enterprises are using only about 25 percent of their unstructured data for insights and decision-making, while they are using 35 percent of their structured data for those purposes, according to a...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Text-analytics-broadens-its-reach-104747.aspx

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  KM In Practice

Cloud solution delivers results for TekStream

Companywide secure file sharing and content collaboration solution

TekStream Solutions sought an efficient, scalable system for accessing, sharing and collaborating on documents with its consultants and customers. The professional services firm wanted to quickly and cost-effectively set...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cloud-solution-delivers-results-for-TekStream-105782.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

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  • E-Discovery
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  • Customer Relationship Management


Click here to view the current edition and to participate:
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