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Thursday, May 28, 2015

Successful organizations are flexible and fast. They can quickly transfer and share knowledge, deal with an enormous amount of data, innovate, engage, and impact communities, and customers in positive ways. The culture of the organization, the people, enables the transformations and innovations – and well-oiled collaborative organizations excel at leading the charge! Join us at KMWorld 2015 as we explore how to apply these techniques and more for knowledge sharing and innovation in your enterprise to be successful in today’s world.

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  Table of Contents
Breaking News KM In Practice News Analysis
  • For confidence-driven employees: Is automated collection a cure?
    E-mail in government agencies, in my experience, is supposed to be swaddled in systems under the stewardship of security and technology professionals. The user name and password is, in theory, linked to a particular individual. The messages are passed through systems designed to record, back up and monitor those under the government umbrella.
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Knowledge gamification from RightAnswers

Boosts KM adoption

RightAnswers has introduced gamification to enhance enterprise knowledge and improve customer service by driving the right behaviors. The company says RightAnswers gamification encourages customer service agents to...

Continue Here: http://www.kmworld.com/Articles/News/News/Knowledge-gamification-from-RightAnswers-104163.aspx

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Assisted redaction from Kroll Ontrack

Enriches Relativity e-discovery platform

Kroll Ontrack has elevated its Relativity offering by now giving legal counsel the ability to take an automated approach to applying redactions. The company reports assisted-redaction technology identifies and...

Continue Here: http://www.kmworld.com/Articles/News/News/Assisted-redaction-from-Kroll-Ontrack-104233.aspx

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Content Analyst and BA Insight partner

Insight into disparate, unstructured content

BA Insight and Content Analyst Company have formed a strategic alliance to safely access large internal collections of high-value, unstructured content for insight and discovery within several...

Continue Here: http://www.kmworld.com/Articles/News/News/Content-Analyst-and-BA-Insight-partner-104110.aspx

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  KM In Practice

AOL to manage e-discovery with a single system

Initiative to automate its processes

As part of a plan to improve its e-discovery efficiency and reduce external spending, AOL has expanded its deployment of software from Exterro. AOL implemented Exterro Legal...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/AOL-to-manage-e-discovery-with-a-single-system-104232.aspx

Return to Contents


  News Analysis

For confidence-driven employees: Is automated collection a cure?

E-mail in government agencies, in my experience, is supposed to be swaddled in systems under the stewardship of security and technology professionals. The user name and password is, in theory, linked to a particular individual. The messages are passed through systems designed to record, back up and monitor those under the government umbrella.

E-mail, once again, dominated headlines in early March 2015. E-mail, one can argue, is the killer app for the network-connected professional over the age of 40. Younger Gen Xers, the Y...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/For-confidence-driven-employees-Is-automated-collection-a-cure-103340.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Oct 22, 2018 - Oct 24, 2018
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Nov 05, 2018 - Nov 06, 2018
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Nov 06, 2018 - Nov 08, 2018
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