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Tuesday, April 28, 2015

Successful organizations are flexible and fast. They can quickly transfer and share knowledge, deal with an enormous amount of data, innovate, engage, and impact communities, and customers in positive ways. The culture of the organization, the people, enables the transformations and innovations – and well-oiled collaborative organizations excel at leading the charge! Join us at KMWorld 2015 as we explore how to apply these techniques and more for knowledge sharing and innovation in your enterprise to be successful in today’s world.

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  Table of Contents
Breaking News Inside KMWorld
  • Revitalizing the Web experience
    Companies are relying on knowledge management to better handle the Web experience of external and internal customers.... "People are going to mobile now more than to our brick-and-mortar locations...
KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Complete, cross-channel marketing from SDL

Launches new version of SDL Campaigns

SDL has announced a new version of SDL Campaigns, which the company says is an important component of the SDL Customer Experience Cloud (CXC) and designed for organizations to...

Continue Here: http://www.kmworld.com/Articles/News/News/Complete-cross-channel-marketing-from-SDL-103542.aspx

Return to Contents


Kofax further extends TotalAgility with Version 7.2

Full smart process application development and deployment platform

Kofax has launched a new version of its flagship offering, TotalAgility. The company says Version 7.2 offers the complete digital transaction management (DTM) capabilities needed to eliminate traditional paper-based,...

Continue Here: http://www.kmworld.com/Articles/News/News/Kofax-further-extends-TotalAgility-with-Version-7.2-103477.aspx

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AvePoint enhances DocAve Policy Enforcer

Integrates Microsoft Office 365 Management Activity API

AvePoint has integrated the new Microsoft Office 365 Management Activity API into DocAve Policy Enforcer. AvePoint says integration creates a new information stream that allows customers to fully audit...

Continue Here: http://www.kmworld.com/Articles/News/News/AvePoint-enhances-DocAve-Policy-Enforcer-103505.aspx

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  Inside KMWorld

Revitalizing the Web experience

Companies are relying on knowledge management to better handle the Web experience of external and internal customers.... "People are going to mobile now more than to our brick-and-mortar locations...

Companies are relying on knowledge management to better handle the Web experience of external and internal customers.

Consumers increasingly are using various mobile devices, laptops and PCs, all with different screen sizes,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Revitalizing-the-Web-experience-102686.aspx

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  KM In Practice

Mercy modernizes its employee portal

Synchronizes more than 50,000 policies and procedures across its healthcare network

Mercy, a large Catholic healthcare system serving millions of patients annually, has implemented a content management system that enables uniform document management policies across its 30 hospital locations.

Mercy wanted...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Mercy-modernizes-its-employee-portal-103539.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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