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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The essence of knowledge is, having it, to apply it; not having it, to confess your ignorance.  — Confucius
  Breaking News

Workforce optimization for contact centers from Calabrio

Upgrades Calabrio ONE suite

Calabrio has released an enhanced version of its Calabrio ONE workforce optimization software, engineered to help supervisors, managers and agents work more efficiently.

The company describes Calabrio ONE as a...

Continue Here: http://www.kmworld.com/Articles/News/News/Workforce-optimization-for-contact-centers-from-Calabrio-103325.aspx

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Aptean releases Pivotal CRM 6.5

Completely redesigned user experience

Aptean has launched the latest version of its enterprise customer relationship management (CRM) solution. Pivotal 6.5 is said to provide a broad range of CRM capabilities, including sales automation,...

Continue Here: http://www.kmworld.com/Articles/News/News/Aptean-releases-Pivotal-CRM-6.5-103383.aspx

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Big data cognitive healthcare intelligence from CognitiveScale

Increased patient engagement and population health management

CognitiveScale has released the Guided Care suite of cognitive healthcare insights. The company says Guided Care, which is powered by cognitive technology, is designed to help patients, care managers...

Continue Here: http://www.kmworld.com/Articles/News/News/Big-data-cognitive-healthcare-intelligence-from-CognitiveScale-103298.aspx

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  Inside KMWorld

Putting enterprise content where people work

Best-practice organizations use process maps, team sites and mobile apps to get content in front of the right people at the right time.

Despite the promise of new technologies, effective enterprise content management feels more elusive than ever for a lot of companies. Part of the challenge is that there’s simply more content than...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Putting-enterprise-content-where-people-work-102655.aspx

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  KM In Practice

More agile marketing for Absolut

Reduced costs and greater ease of deployment for Web initiatives

The Absolut Company wanted to move to the cloud to avoid managing servers and to be able to deploy code without configuring servers. The company had been using

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/More-agile-marketing-for-Absolut-103382.aspx

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Best Practices in Information Governance

Information Governance—as a discipline—has undergone a strange and wild ride over the past couple of years. Finally, we have moved past endless debates on definitions and usable frameworks, thanks to the efforts of the Information Governance Initiative (IGI) and other IG leaders and practitioners…

To read more of this Best Practices in Information Governance White Paper article, Click Here.

KMWorld Web Events
Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Nov 06, 2017 - Nov 07, 2017
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Nov 06, 2017 - Nov 09, 2017
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Nov 07, 2017 - Nov 09, 2017
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