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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Whoever acquires knowledge and does not practice it resembles he who plows his land and leaves it unsown.  — Saadi
  Breaking News

Workforce optimization for contact centers from Calabrio

Upgrades Calabrio ONE suite

Calabrio has released an enhanced version of its Calabrio ONE workforce optimization software, engineered to help supervisors, managers and agents work more efficiently.

The company describes Calabrio ONE as a...

Continue Here: http://www.kmworld.com/Articles/News/News/Workforce-optimization-for-contact-centers-from-Calabrio-103325.aspx

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Aptean releases Pivotal CRM 6.5

Completely redesigned user experience

Aptean has launched the latest version of its enterprise customer relationship management (CRM) solution. Pivotal 6.5 is said to provide a broad range of CRM capabilities, including sales automation,...

Continue Here: http://www.kmworld.com/Articles/News/News/Aptean-releases-Pivotal-CRM-6.5-103383.aspx

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Big data cognitive healthcare intelligence from CognitiveScale

Increased patient engagement and population health management

CognitiveScale has released the Guided Care suite of cognitive healthcare insights. The company says Guided Care, which is powered by cognitive technology, is designed to help patients, care managers...

Continue Here: http://www.kmworld.com/Articles/News/News/Big-data-cognitive-healthcare-intelligence-from-CognitiveScale-103298.aspx

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  Inside KMWorld

Putting enterprise content where people work

Best-practice organizations use process maps, team sites and mobile apps to get content in front of the right people at the right time.

Despite the promise of new technologies, effective enterprise content management feels more elusive than ever for a lot of companies. Part of the challenge is that there’s simply more content than...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Putting-enterprise-content-where-people-work-102655.aspx

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  KM In Practice

More agile marketing for Absolut

Reduced costs and greater ease of deployment for Web initiatives

The Absolut Company wanted to move to the cloud to avoid managing servers and to be able to deploy code without configuring servers. The company had been using

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/More-agile-marketing-for-Absolut-103382.aspx

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Cognitive Search: How AI and Machine Learning Are Driving Enterprise Search Applications

Enterprise search applications have long since stopped being limited to searching and finding data. They help employees to analyze and interpret the available information, including unstructured and structured data, using both internal and external data sources. Thanks to numerous connectors to different applications such as file shares, intranets, mail servers, collaboration tools and Wikis, employees receive access to all relevant documents from the entire enterprise…

To read more of this Best Practices in Cognitive Search White Paper article, Click Here.

KMWorld Web Events
Coming August 29, 2017
Best Practices in Cognitive Search
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2016***

Best Practices in Cognitive Computing

Cognitive computing is not science fiction. From chatbots to self-driving cars, the market is evolving, and it’s on track to disrupt our everyday lives.

At the most basic level, a cognitive information system needs to be capable of extracting relevant information from big and diverse data sets to make intelligence decisions. Of course, that is easier said than done.

Share how your company is providing the resources that are paving the way forward in this exciting movement by participating in this White Paper opportunity.


Contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2016***

Best Practices for the Mobile Workforce

It's hard to imagine a larger effect than the social and mobile workforce has had on the everyday activity on knowledge workers.

The ability to take work home (or work from home entirely) and conduct business through social media-driven interaction has changed the entire landscape.

But it has also changed businesses, as organizations try to cope with a world in which employees walk off the grounds with critical corporate information on their handhelds, and where communication and collaboration don’t necessarily happen by walking to the office next door.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

Cloud Computing for the Enterprise [July/August 2017]

Text Analytics [May 2017]

KM for Financial Services [April 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Wyndham Boston Beacon Hill, Boston, MA
Aug 09, 2017 - Aug 10, 2017
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Aug 21, 2017 - Aug 24, 2017
Walter E. Washington Convention Center, Washington, DC
Sep 06, 2017 - Sep 06, 2017
Portland Art Museum, Mark Building, Portland, OR
Sep 12, 2017 - Sep 14, 2017
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Oct 15, 2017 - Oct 17, 2017

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