Get the KM Buyers' Guide and 2016-2017 State of KM Survey Report
Thursday, March 05, 2015

E-Discovery, Records & Information Management Conference
March 19, Washington, DC

With the overwhelming growth of digital information, the scope of electronic records management has expanded exponentially. OMB’s Managing Government Records Directive established the goal of storing all agency email messages in a digital format by 2016, and storing permanent records electronically by 2019. Digital Government Institute’s 12th annual Conference will explore current technology-based RM developments and successful RM program case studies. Free for Government. KMWorld industry members get $100 discount with Priority Code KMW.

Learn More.

  Table of Contents
Breaking News Inside KMWorld
  • Risk management: Reputation is everything
    News travels fast these days, and bad news travels faster. Most companies are now attuned to the fact that a few disgruntled customers or employees can leverage their opinions into a movement.
KM In Practice
Quote of the Week
But men love abstract reasoning and neat systematization so much that they think nothing of distorting the truth, closing their eyes and ears to contrary evidence to preserve their logical constructions.  — Fyodor Dostoevsky
  Breaking News

Powerful enterprise search connectors from Coveo

Unify customer information in cloud and on-premise systems

Coveo has launched a number of new and version-update connectors for its Enterprise Search Platform. The company says the Coveo Connectors further expand the opportunity for support...

Continue Here: http://www.kmworld.com/Articles/News/News/Powerful-enterprise-search-connectors-from-Coveo-102477.aspx

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Enterprise process automation from HelpSystems

Introduces new suite

HelpSystems has released the Enterprise Process Automation Suite, which, the company says, brings businesses a unified solution to automate and orchestrate IT and business processes from the server down...

Continue Here: http://www.kmworld.com/Articles/News/News/Enterprise-process-automation-from-HelpSystems-102474.aspx

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B2B analytics from OpenText

Boosts supply chain insights

OpenText has added new analytics capabilities to the OpenText Trading Grid, which is said to provide companies with the business process insights they need to make data-driven...

Continue Here: http://www.kmworld.com/Articles/News/News/B2B-analytics-from-OpenText-102349.aspx

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  Inside KMWorld

Risk management: Reputation is everything

News travels fast these days, and bad news travels faster. Most companies are now attuned to the fact that a few disgruntled customers or employees can leverage their opinions into a movement.

Reputational risk is the number one risk concern among business executives globally, according to a study conducted by Forbes Insights on behalf of Deloitte Touche Tohmatsu Limited....

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Risk-management-Reputation-is-everything-102169.aspx

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  KM In Practice

A workflow and approval process solution expands on campus

Nearly all departments now using Integrify

Seven years ago, Information Technology Services (ITS) at Baylor University in Waco, Texas, chose Integrify as its workflow and approval process solution. The initial application streamlined the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/A-workflow-and-approval-process-solution-expands-on-campus-102476.aspx

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Considering Case Management? 4 Questions to Ask a Solution Provider

Whether we're talking about a life partner, a business partner or an enterprise information platform, you don't want to start any kind of relationship without all relevant information—or worse yet, go in blind. Selecting a case management solution provider is no different. Once you've decided that dynamic case management capabilities are a fit for your organization, choosing the right vendor and solution is a significant step forward. The right relationship delivers the tools you need to tackle dynamic, unstructured work and equip your knowledge workers with the right information, in context, to effectively manage cases, incidents, customer relationships, investigations and requests…

To read more of this Best Practices in BPM & Case Management White Paper article, Click Here.

KMWorld Web Events
Coming April 18, 2017
Mastering BPM and Case Management
BPM and workflow served us well for quite a long time. But everything changes, and evolves. Collaboration and process improvement remains as important as ever. Case management, for example, is becoming the latest growth area for software developers looking to create new vistas for true collaboration platforms—not merely simple business processes.

Coming May 23, 2017
Taking Information Governance to the Next Level
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

Coming June 20, 2017
Best Practices in Enterprise Video and Digital Asset Management
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious—and important—to business managers worldwide. As a result, subjects such as storage requirements, format adapters, viewing tools have also grown in concern. It's no longer a paper moon...

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Intelligent Search and Discovery
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in May 2017***
Best Practices in Text Analytics

GETTING THE "BIG" OUT OF DATA

The overriding problem with information is, of course, there's too much of it. And we're not just talking about the 1s and 0s of databases. There's text and email and social media and voice and video, even, to contend with.

But it's not so much the volume or variety of data that is daunting companies today. It's realizing the usefulness and value that is locked away in those data stores. So enterprising organizations are applying analytics tools to locate, associate and deliver key information sources directly to and from their users' many resources.

Find out how analytics is playing a key role in the thriving big data marketplace. Be part of the next KMWorld White Paper, "Best Practices in Text Analytics." Find out what the big deal is. For details on including your article, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in June 2017***
Best Practices in Enhancing SharePoint

THE MANY DIMENSIONS OF SHAREPOINT

Bruce Springsteen said, "Music is what makes us not be stupid." Trying not to overstretch the metaphor, but there's a correlation to SharePoint in there, too.

The thing about SharePoint is that it is everything at the same time. And sometimes nothing at the same time. The platform is not as complete as you'd hope it to be. There's great variety and complexity in deploying SharePoint as a critical business element. And it ain't easy.

If you think you play a role in this great task, then get involved with your story and position in this market, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

E-Discovery [January 2017]

BPM and Case Management [January 2017]

Knowledge Management [November/December 2016]

Cognitive Computing [October 2016]

Information Governance [September 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Marriot Downtown Chicago, Chicago, IL
May 08, 2017 - May 10, 2017
Gaylord Palms Resort & Convention Center, Orlando. FL
Jun 05, 2017 - Jun 07, 2017
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2017 - Jun 15, 2017

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