Get the KM Buyers' Guide and 2016-2017 State of KM Survey Report
Thursday, March 05, 2015

E-Discovery, Records & Information Management Conference
March 19, Washington, DC

With the overwhelming growth of digital information, the scope of electronic records management has expanded exponentially. OMB’s Managing Government Records Directive established the goal of storing all agency email messages in a digital format by 2016, and storing permanent records electronically by 2019. Digital Government Institute’s 12th annual Conference will explore current technology-based RM developments and successful RM program case studies. Free for Government. KMWorld industry members get $100 discount with Priority Code KMW.

Learn More.

  Table of Contents
Breaking News Inside KMWorld
  • Risk management: Reputation is everything
    News travels fast these days, and bad news travels faster. Most companies are now attuned to the fact that a few disgruntled customers or employees can leverage their opinions into a movement.
KM In Practice
Quote of the Week
It is the mark of an educated mind to be able to entertain a thought without accepting it.  — Aristotle
  Breaking News

Powerful enterprise search connectors from Coveo

Unify customer information in cloud and on-premise systems

Coveo has launched a number of new and version-update connectors for its Enterprise Search Platform. The company says the Coveo Connectors further expand the opportunity for support...

Continue Here: http://www.kmworld.com/Articles/News/News/Powerful-enterprise-search-connectors-from-Coveo-102477.aspx

Return to Contents


Enterprise process automation from HelpSystems

Introduces new suite

HelpSystems has released the Enterprise Process Automation Suite, which, the company says, brings businesses a unified solution to automate and orchestrate IT and business processes from the server down...

Continue Here: http://www.kmworld.com/Articles/News/News/Enterprise-process-automation-from-HelpSystems-102474.aspx

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B2B analytics from OpenText

Boosts supply chain insights

OpenText has added new analytics capabilities to the OpenText Trading Grid, which is said to provide companies with the business process insights they need to make data-driven...

Continue Here: http://www.kmworld.com/Articles/News/News/B2B-analytics-from-OpenText-102349.aspx

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  Inside KMWorld

Risk management: Reputation is everything

News travels fast these days, and bad news travels faster. Most companies are now attuned to the fact that a few disgruntled customers or employees can leverage their opinions into a movement.

Reputational risk is the number one risk concern among business executives globally, according to a study conducted by Forbes Insights on behalf of Deloitte Touche Tohmatsu Limited....

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Risk-management-Reputation-is-everything-102169.aspx

Return to Contents


  KM In Practice

A workflow and approval process solution expands on campus

Nearly all departments now using Integrify

Seven years ago, Information Technology Services (ITS) at Baylor University in Waco, Texas, chose Integrify as its workflow and approval process solution. The initial application streamlined the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/A-workflow-and-approval-process-solution-expands-on-campus-102476.aspx

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The Value of KM Across an Enterprise

The world of knowledge management (KM) is changing. Successful organizations no longer use intranets or shared folders to communicate between departments and with clients. The new age of knowledge management integrates silos of information and provides employees with the tools necessary to provide customers with relevant, timely information, thereby improving customer satisfaction and increasing the productivity of each employee…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming March 14, 2017
Increasing Productivity with Collaboration
Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Coming April 18, 2017
Mastering BPM and Case Management
BPM and workflow served us well for quite a long time. But everything changes, and evolves. Collaboration and process improvement remains as important as ever. Case management, for example, is becoming the latest growth area for software developers looking to create new vistas for true collaboration platforms—not merely simple business processes.

Coming May 23, 2017
Taking Information Governance to the Next Level
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

Coming June 20, 2017
Best Practices in Enterprise Video and Digital Asset Management
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious—and important—to business managers worldwide. As a result, subjects such as storage requirements, format adapters, viewing tools have also grown in concern. It's no longer a paper moon...

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Intelligent Search and Discovery
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in April 2017***
Best Practices in Customer Experience

Customer Experience. We think one of the vast challenges for businesses seeking a competitive edge is how they treat their customers. And it is as much a "philosophy" as a business issue. So learning from the leaders in customer experience should be revealing and guiding. Are you a leader in this critical aspect of business ?

What will be the next "have-to" trend? Share your strategies and go-to-market approaches.

You can participate in this White Paper opportunity by contacting:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

------------------

***Coming in April 2017***
Best Practices in Knowledge Management for Financial Services

In Financial Services Information is Imperative. There are special challenges facing the financial and banking community:

* Changing terms and regulations
* Providing support for customers and staff
* Implementing the highest level of security to keep customers safe

Solutions for customer relationship management, business process management, reporting and knowledge management must communicate with each other.

The next KMWorld White Paper: "Best Practices in Knowledge Management for Financial Services " will address this complex landscape. If you have a way to address it, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

 

E-Discovery [January 2017]

BPM and Case Management [January 2017]

Knowledge Management [November/December 2016]

Cognitive Computing [October 2016]

Information Governance [September 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord Texan Hotel & Convention Center, Grapevine, TX (Dallas area)
Mar 06, 2017 - Mar 09, 2017
Hyatt Regency Grand Cypress, Orlando, FL
Mar 14, 2017 - Mar 16, 2017
Ronald Reagan Building, Washington, DC
Mar 22, 2017 - Mar 22, 2017
Hyatt Regency Jersey City on the Hudson, Jersey City, NJ
Mar 27, 2017 - Mar 29, 2017
Gaylord Palms Resort & Convention Center, Orlando. FL
Jun 05, 2017 - Jun 07, 2017

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