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Thursday, February 05, 2015

 

The event has passed, but the wisdom lives on.

Click here for access to many of the presentations from the 2014 KMWorld Conference. 

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Build better search-based applications with Attivio

Active Intelligence Engine platform Version 4.3 released

Attivio has launched Version 4.3 of its Active Intelligence Engine (AIE) platform, which is said to simplify delivering unlimited search and analytic applications from a single reusable platform without...

Continue Here: http://www.kmworld.com/Articles/News/News/Build-better-search-based-applications-with-Attivio-101863.aspx

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Search Technologies launches Aspire V. 2.1

Content processing framework

Search Technologies has introduced a new version of its Aspire content processing framework. The company says Aspire 2.1 is designed for handling unstructured data, providing a solution...

Continue Here: http://www.kmworld.com/Articles/News/News/Search-Technologies-launches-Aspire-V.-2.1-101837.aspx

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Unified suite for marketing, service and support

SDL announces V. 2.0 of its Customer Experience Cloud

SDL has released Version 2.0 of its Customer Experience Cloud (CXC) to align with top strategic initiatives of the leading global brands. With enhanced capabilities, the company says, organizations...

Continue Here: http://www.kmworld.com/Articles/News/News/Unified-suite-for-marketing-service-and-support-101744.aspx

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  Inside KMWorld

Creating a more knowledgeable, nimble organization

"Our employees knew there was information on the intranet that they needed, but they had trouble finding it."

Companies are relying on the knowledge they gather to improve employee efficiency and rally workers around company successes to boost a sense of teamwork, which in turn helps to increase sales.

One...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Creating-a-more-knowledgeable-nimble-organization-101536.aspx

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  KM In Practice

Brewing beer with IT help from the cloud

Ensures maximum uptime to support its brewing facilities

New Belgium Brewing Company has chosen a cloud computing platform to increase network availability and seamlessly connect its brewing facilities across the country. The employee-owned craft brewery is leveraging...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Brewing-beer-with-IT-help-from-the-cloud-101861.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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