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Tuesday, July 29, 2014

KMWorld magazine is proud to sponsor the 2014 KMWorld Awards, which will be presented at the KMWorld Conference, November 4-7. These two awards are designed to celebrate the success stories of knowledge management.

Find out more right now!

  Table of Contents
Breaking News Inside KMWorld
  • Records management: an expanding role
    "Companies should think about how they organize information, revise it and move it through the whole lifecycle. A key part of governance is moving policies to the beginning of this cycle instead of waiting until the end to classify a record."
KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Video content marketing from RAMP

New cloud-based solution

RAMP has released RAMP for Video Marketing, which gives marketers a full set of tools to drive audience, increase engagement with viewers and generate valuable click-throughs and conversions from...

Continue Here: http://www.kmworld.com/Articles/News/News/Video-content-marketing-from-RAMP-98373.aspx

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Cost management and recovery

Lucidea upgrades LookUp Precision

Library knowledge management software and solutions provider Lucidea has announced new capabilities for LookUp Precision, a digital resource cost management and recovery system.

This release includes three new...

Continue Here: http://www.kmworld.com/Articles/News/News/Cost-management-and-recovery-98393.aspx

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Accusoft releases Prizm Content Connect 9

Fast HTML5 document viewer for any device

Accusoft has launched a significant new version of its HTML5 document viewer, Prizm Content Connect. This latest iteration includes a new, streamlined interface, responsive mobile viewing and quicker performance,...

Continue Here: http://www.kmworld.com/Articles/News/News/Accusoft-releases-Prizm-Content-Connect-9-98359.aspx

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  Inside KMWorld

Records management: an expanding role

"Companies should think about how they organize information, revise it and move it through the whole lifecycle. A key part of governance is moving policies to the beginning of this cycle instead of waiting until the end to classify a record."

Even an established and mature technology can find itself at the center of change. Long treated as an administrative requirement, records management has transitioned to a mission-critical part of information governance....

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Records-management-an-expanding-role-96372.aspx

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  KM In Practice

Bank saves money with unified enterprise archiving platform

Low-cost, long-term data retention solution

BMO Harris, a subsidiary of Bank of Montreal, has grown rapidly through acquisition activity. With the mergers and acquisitions, the bank accrued 102 legacy applications that were...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Bank-saves-money-with-unified-enterprise-archiving-platform-98390.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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