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Tuesday, July 01, 2014

KMWorld magazine is proud to sponsor the 2014 KMWorld Awards, which will be presented at the KMWorld Conference, November 4-7. These two awards are designed to celebrate the success stories of knowledge management.

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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

KM for customer service

RightAnswers launches SmartService

RightAnswers has introduced SmartService, knowledge management software designed to improve customer service, internal support and business performance through better knowledge creation, usage and maintenance.

The company says SmartService extends its...

Continue Here: http://www.kmworld.com/Articles/News/News/KM-for-customer-service-97936.aspx

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Social listening software from newBrandAnalytics

Real-time monitoring of customer behavior, perceptions

newBrandAnalytics has introduced Pulse, cloud-based software that helps gain real-time visibility into trending topics and conversations that impact their brand and product perception. nBA believes marketers need advanced social...

Continue Here: http://www.kmworld.com/Articles/News/News/Social-listening-software-from-newBrandAnalytics-97939.aspx

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Bettering Web self-service

Moxie Software rolls out new solution

Moxie Software has introduced a new self-service knowledge solution designed to deliver relevant and consumable information to constantly connected customers on any device—desktop, tablet or smartphone. Moxie Web Self-Service...

Continue Here: http://www.kmworld.com/Articles/News/News/Bettering-Web-self-service-97926.aspx

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  Inside KMWorld

Delving into customer thoughts: TEXT ANALYTICS provides insights

Text analytics is a powerful tool that so far has been used most extensively for analyzing customer-related information. “The tools are business-friendly and the content—once parsed—is easy to process,” says Leslie...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Delving-into-customer-thoughts-TEXT-ANALYTICS-provides-insights-97704.aspx

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  KM In Practice

The Weather Company matches inventory with audience segments

Forecast ad impressions based on precise behavioral, demographic and geographic audience segments

The Weather Company has implemented a new audience forecasting and yield management system for AudienceFX, its audience targeting solution for brands on its digital and mobile platforms.

With the new...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/The-Weather-Company-matches-inventory-with-audience-segments-97935.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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