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Thursday, June 19, 2014

Sponsored by Hyland

Shopping for ECM? Understand these 3 things to be a savvy consumer.
Coming June 24, 2014 11:00 AM PT / 2:00 PM ET

In this webinar, you will learn how to take a long-term look at cost, beyond initial licenses; ask questions to reveal the true flexibility of the product; and provide a great user experience, beyond the look of the software interface. 

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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Real-time data stream analytics from Attensity

Natural language processing and semantic analysis

Attensity announces Attensity Q, which is said to deliver real-time data stream analytics through natural language processing (NLP) and semantic analysis. The company adds that Attensity Q offers access...

Continue Here: http://www.kmworld.com/Articles/News/News/Real-time-data-stream-analytics-from-Attensity-97677.aspx

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Combining customer experience, dynamic case management

Eccentex and Genesys partner

Dynamic case management platform-as-a-service provider Eccentex has joined forces with Genesys, developer of customer service and contact center solutions.

The alliance is designed to create a 360-degree view...

Continue Here: http://www.kmworld.com/Articles/News/News/Combining-customer-experience-dynamic-case-management-97605.aspx

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FirstRain launches Personal Business Analytics for Salesforce1

Specific insights relevant to users and their businesses

FirstRain unveils Personal Business Analytics for Salesforce1, which the company says provides executives with uniquely useful insights based on the company and business unit they work for,...

Continue Here: http://www.kmworld.com/Articles/News/News/FirstRain-launches-Personal-Business-Analytics-for-Salesforce1-97742.aspx

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  Inside KMWorld

New for ECM: mobile, sync and offline access

In recent years, ECM vendors have had to adapt to BYOD policies and to the demands of users to work on mobile devices.

Until recently, the enterprise content management (ECM) marketplace has been relatively stagnant. To be sure, we’ve seen improvements in infrastructure-related aspects such as storage management, virtualization and similar services, but not...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/New-for-ECM-mobile-sync-and-offline-access-97050.aspx

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  KM In Practice

Kenshoo manages marketing and sales assets more efficiently

Advanced search, tagging, filtering, rating and reporting capabilities

Kenshoo, a global software company that provides marketers with technology to build brands and generate demand, sought technology to help manage its numerous marketing and sales assets worldwide. The...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Kenshoo-manages-marketing-and-sales-assets-more-efficiently-97740.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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