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Thursday, June 12, 2014

Sponsored by IBM

Cleaning Up Legacy Data: an on-ramp to reducting information risk and cost
Coming June 18, 2014 11:00 AM PT / 2:00 PM ET

Companies struggle to deal with the unprecedented 85% annual growth in unstructured data, of which 70% has no business value, yet it generates significant cost and risk.

Please join IBM to learn how solutions for Legacy Data Cleanup can help you identify, analyze and act on unstructured data in-place, and improve information economics by better aligning information cost with its value.

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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Another step forward for e-discovery

kCura releases Relativity 8.2

kCura has launched Relativity 8.2, a complete e-discovery solution that incorporates more than 100 new features. Further, says kCura, the new version includes significant enhancements to Relativity's fundamental technology,...

Continue Here: http://www.kmworld.com/Articles/News/News/Another-step-forward-for-e-discovery-97510.aspx

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Collaboration and co-browsing for enhanced customer experiences

Pegasystems to acquire Firefly provider Profeatable

Pegasystems has inked a deal to acquire Profeatable, provider of Firefly co-browsing technology. The transaction is expected to close early in the third quarter. Terms of the...

Continue Here: http://www.kmworld.com/Articles/News/News/Collaboration-and-co-browsing-for-enhanced-customer-experiences-97547.aspx

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Combining customer experience, dynamic case management

Eccentex and Genesys partner

Dynamic case management platform-as-a-service provider Eccentex has joined forces with Genesys, developer of customer service and contact center solutions.

The alliance is designed to create a 360-degree view...

Continue Here: http://www.kmworld.com/Articles/News/News/Combining-customer-experience-dynamic-case-management-97605.aspx

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  Inside KMWorld

ECM moves on: managing the flow

Trends in the enterprise content management (ECM) market such as storage in the cloud, access through mobile devices and adding a social dimension are helping to drive usage. Most importantly, more...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/ECM-moves-on-managing-the-flow-97043.aspx

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  KM In Practice

Cars.com streamlines its e-commerce channel

Mapping incoming data sets against each other to help consumers find the cars they want

Cars.com, an online destination for car shoppers, has chosen a master data management (MDM) solution from Stibo Systems to improve its e-commerce infrastructure and enhance the customer...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cars.com-streamlines-its-e-commerce-channel-97604.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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