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Thursday, June 12, 2014

Sponsored by IBM

Cleaning Up Legacy Data: an on-ramp to reducting information risk and cost
Coming June 18, 2014 11:00 AM PT / 2:00 PM ET

Companies struggle to deal with the unprecedented 85% annual growth in unstructured data, of which 70% has no business value, yet it generates significant cost and risk.

Please join IBM to learn how solutions for Legacy Data Cleanup can help you identify, analyze and act on unstructured data in-place, and improve information economics by better aligning information cost with its value.

Register now

 

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Intelligence is almost useless to the person whose only quality it is. — Alexis Carrel
  Breaking News

Another step forward for e-discovery

kCura releases Relativity 8.2

kCura has launched Relativity 8.2, a complete e-discovery solution that incorporates more than 100 new features. Further, says kCura, the new version includes significant enhancements to Relativity's fundamental technology,...

Continue Here: http://www.kmworld.com/Articles/News/News/Another-step-forward-for-e-discovery-97510.aspx

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Collaboration and co-browsing for enhanced customer experiences

Pegasystems to acquire Firefly provider Profeatable

Pegasystems has inked a deal to acquire Profeatable, provider of Firefly co-browsing technology. The transaction is expected to close early in the third quarter. Terms of the...

Continue Here: http://www.kmworld.com/Articles/News/News/Collaboration-and-co-browsing-for-enhanced-customer-experiences-97547.aspx

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Combining customer experience, dynamic case management

Eccentex and Genesys partner

Dynamic case management platform-as-a-service provider Eccentex has joined forces with Genesys, developer of customer service and contact center solutions.

The alliance is designed to create a 360-degree view...

Continue Here: http://www.kmworld.com/Articles/News/News/Combining-customer-experience-dynamic-case-management-97605.aspx

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  Inside KMWorld

ECM moves on: managing the flow

Trends in the enterprise content management (ECM) market such as storage in the cloud, access through mobile devices and adding a social dimension are helping to drive usage. Most importantly, more...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/ECM-moves-on-managing-the-flow-97043.aspx

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  KM In Practice

Cars.com streamlines its e-commerce channel

Mapping incoming data sets against each other to help consumers find the cars they want

Cars.com, an online destination for car shoppers, has chosen a master data management (MDM) solution from Stibo Systems to improve its e-commerce infrastructure and enhance the customer...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cars.com-streamlines-its-e-commerce-channel-97604.aspx

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How to Succeed in Today’s Evolving Search Landscape

Artificial intelligence (AI) and machine learning are redefining the online search experience for both users and brands. Increasingly, customers are finding information about businesses directly through maps, apps, and digital assistants—before ever visiting a company's own website.Consumers are also seeking out more targeted answers than ever before. Search queries that include "near me" have increased 900% in the last two years.

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.

KMWorld Web Events
Coming July 31, 2018
Harnessing the Power of Analytics Today
Today, more than ever, analytics is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2018***
Best  Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Aug 20, 2018 - Aug 23, 2018
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Aug 28, 2018 - Aug 28, 2018
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Nov 05, 2018 - Nov 06, 2018
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Nov 06, 2018 - Nov 08, 2018
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Nov 06, 2018 - Nov 08, 2018

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